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Hotel Casa La Merced

3.0 star property

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Photo gallery for Hotel Casa La Merced

Outdoor pool
Coffee service
Interior
Exterior
Interior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
  • Breakfast included
  • Laundry
  • Air conditioning

Explore the area

View in a map
Calle Real Xalteva, In front of the church La Merced, Granada
  • Place, Parque Central
    ‪5 min walk‬
  • Place, Granada Cathedral
    ‪5 min walk‬
  • Place, Calle la Calzada
    ‪5 min walk‬
  • Airport, Managua (MGA-Augusto C. Sandino Intl.)
    ‪48 min drive‬

Room options

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About this property

Hotel Casa La Merced

3-star Granada hotel walkable to Parque Central
This hotel features an outdoor pool, a restaurant, and a bar/lounge. Free full breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite.
Hotel Casa La Merced offers 11 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished and decorated. LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. In-room massages and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

Event facilities measuring 969 square feet (90 square meters) include a conference center. This Colonial hotel also offers an outdoor pool, a terrace, and barbecue grills. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

A complimentary full breakfast is served each morning between 6 AM and 11 AM.
Hotel Casa La Merced has a restaurant on site.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking; reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 6:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Living room
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (969 square feet of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Spa

  • In-room massages

More

  • 1 floor
  • Built in 1890
  • Colonial architecture

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Laptop-compatible safe
  • Living room

Policies

Check-in

Check-in start time: 6 AM; Check-in end time: 9 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 65.00 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards

We should mention

Parking height restrictions apply

Property is also known as

Casa Merced Inn Granada
Casa Merced Inn
Casa Merced Granada
Casa La Merced
Hotel Casa La Merced Hotel
Hotel Casa La Merced Granada
Hotel Casa La Merced Hotel Granada

Reviews

Hotel Casa La Merced Reviews

9.2

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Property conditions & facilities
Rating 10 - Excellent. 18 out of 25 reviews
Rating 8 - Good. 6 out of 25 reviews
Rating 6 - Okay. 0 out of 25 reviews
Rating 4 - Poor. 0 out of 25 reviews
Rating 2 - Terrible. 1 out of 25 reviews

Reviews

2/10 Terrible

ANDRES

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Denied us the room and refused full refund

They denied us the room due to my medical alert service dog. They claimed it was a pet even with my paper work, certificates and vest! Worse they lied to hotel.com claiming they would give us the room for an extra $100 and refused refund. We reserved and arrived less than 24 hrs later and we lost a room we did not use almost $400. They said my service dog was unsanitary to the other guests and refused us entry. At 9pm at night we had to find another hotel! Horrible experience
Stayed 10 nights in May 2018

10/10 Excellent

Wendy, Massachusetts, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Merced was a beautiful getaway for me. The facilities were clean and lovely, the personnel friendly and helpful, the included breakfast was delicious and the air-conditioned rooms were a welcome respite from the daily heat in Granada. The location was perfect; easy walking distance to all attractions in the town and a convenient spot to do daily excursions. I would recommend this hotel to others and would definitely return in the future!
Stayed 7 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best service!

Ónice at the front desk went beyond excellent - she was superb: helping with transportation, recommendations to restaurants, a spa, and a gym. She helped me print my tickets, and was just a pleasure! The hotel was beautiful - colonial & traditional architecture and a very central location make this hotel my top choice in Granada, Nicaragua. Well done 👍
Stayed 1 night in Apr 2018

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Colonial Paradise

Absolutely gorgeous place. Amazing courtyard, nice pool, great location!

8/10 Good

Jenniffer, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities

Nice colonial hotel close to the main church

This hotel is a big hour right in front of La Merced church and some steps away from Granada's cathedral. The house is beautiful and has a small pool in the middle, it has some hammocks as well and some chairs and sofas for lounging. My husband and I booked the standard room which in Expedia it was stated as a 2 twin bed room, private bathroom and a cable TV. My husband actually is able to get to sleep with the TV on so that's why we doubled-check on Expedia before booking however the room we got seemed to be recently renovated which was great however there was no TV. I asked the manager Scarlett, who was super nice and friendly about this and she kindly checked if there was other room available with a TV although she said that the standard rooms do not included TV (although Expedia states otherwise). Finally we got another room with the 2 twin beds and the TV however it was not as nice as the previous one, this one was a bit outdated. The bathroom didn't have a shower curtain and there was no shower head as well, just a pipe so it was a bit of a mess, all the bathroom floor super wet.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is nice but a bit noisy. They did to improve service. Breakfast takes too long, staff were kind of lost.

10/10 Excellent

T, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a great surprise!

We booked this hotel last minute for our unplanned trip to Granada. What an amazing surprise! Super helpful and pleasant staff, gorgeous Spanish building with an amazing courtyard and pool, and proximity to church and plaza. Would definitely love to go back!
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet spot near everything

Casa Merced is awesome. It’s quiet, has great staff, a beautiful courtyard, and is near everything. We will certainly stay here again when back in Granada.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! I don't have anything else to say but this review site asks me write more.
Stayed 2 nights in Dec 2017

10/10 Excellent

Tony and Mavis, Aurora, Ontario Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location to explore Granada

Staff were very friendly and hard working. Perfect location to enjoy the beauty of Granada right in front of the famous Iglesia Merced.
Stayed 3 nights in Nov 2017

8/10 Good

Mike, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Early one morning (6:30) nobody around and front gate locked. Could not get out though I wanted to. That was s but disconcerting. What if there had been a fire? Otherwise agreeable. English limited and so is my Spanish, but it all worked out.
Stayed 4 nights in Sep 2017

10/10 Excellent

Davide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Aske

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly Recommend

Big rooms

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

wonderful hotel at a great price

We found this place online and it was a real gem. Made to order breakfast free of charge. Reliable WIFI. Lovely courtyard with hammocks, spacious room with comfortable bed. Great staff, and convenient location. Traffic is a bit noisy in the am, that is the only drawback that I can mention. Would happily go back.

10/10 Excellent

S, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Felt like having you're own private home

Staff was wonderful and look forward to staying there again

10/10 Excellent

Wenxue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It could be better if the room had a desk.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Colonial Style Hotel with personalized service

Very nice hotel, specially when going with your boss. Very clean and quaint. Staff was friendly and very accommodating.

8/10 Good

AUGUSTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente servicio.

10/10 Excellent

PHILIPPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien

Accueil exceptionnel L'établissement est parfaitement situé au coeur de Granada Le patio intérieur procure une vrai douceur de vie Petit bémol, Les chambres côtés rue sont à éviter si vous vous souhaitez dormir !

10/10 Excellent

Karla , Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio

Un hotel muy acogedor con personal muy servicial y un trato ameno y respetuoso, sus instalaciones preciosas, sin duda volvería.
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Bonito hotel, mal desayuno

El hotel es muy bonito y el personal de recepción muy amable. El servicio de desayuno es lento y el personal no tiene la mejor actitud.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

fantastico

Muy tranquilo
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio al cliente! Brindan excelentes opciones de alimentación o recomendaciones importantes para visitar en el país. Tienen mapas super utilez para ubicarse.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Volveremos, quedamos encantados

El hotel tiene una excelente ubicación, el personal es grandioso, la comida fue excelente. Lo único es que sólo hay una plaza de parqueo, el agua solo es para la primera noche, una botella por habitación.

10/10 Excellent

marjorie, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente el lugar y la atención del personal y la comida. Les felicito