The on site staff support was the only positive apart from the lakeview, but the owner played no part in that! We feel that this property should not be listed in its entirety the way it is & certainly not represented online as is..it's false advertising, including the name which is different in reality.The restaurant & bar do not exist & have not done so for several years. The overall appearance of the property & the entire site is run down, neglected & shabby, looking deserted. The photos/information from which we decided to make our booking do not reflect reality. We paid more money, despite booking in advance, than people getting 'better' accommodation at last minute bookings and it did not represent value for money. The room we were given has clearly not seen any sort of refurbishment in decades...I would imagine not since it was first built. It didnt smell pleasant, there were hairs around the bed head, a stain on bedding and the fridge door seal had debris in it as eg's of its presentation.The advertising led us to believe there was a kitchenette included which turned out to be shared kitchen facilities, which were absolutely disgusting with dirty stained washing up implements & cloths & the microwave was absolutely filthy..not somewhere I would take food into, let alone prepare, cook and eat it there. The wifi availability was off and on and there were just 2 tv channels to choose from on the 2nd night, only 1 on the first.