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Mercure Manaus Hotel

3.5 star property

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Photo gallery for Mercure Manaus Hotel

Sports facility
Exterior
Aerial view
Superior Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Parking available
  • Breakfast available
  • Gym

Explore the area

Map
Avenida Mário Ypiranga Monteiro, 1000, Adrianópolis, Manaus, AM, 69057-000
  • Hospital 28 de Agosto
    ‪8 min walk‬
  • Manauara Shopping
    ‪9 min walk‬
  • Hospital Santa Júlia
    ‪3 min drive‬
  • Manaus (MAO-Eduardo Gomes Intl.)
    ‪25 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed

Minibar, in-room safe, desk, blackout drapes

Superior Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Superior Room, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

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About this property

Mercure Manaus Hotel

3.5-star Manaus hotel, connected to a shopping center in Adrianopolis
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a 24-hour business center are onsite. Housekeeping is available on request.
Mercure Manaus Hotel offers 91 accommodations with minibars and safes. 32-inch LCD televisions come with cable channels. Accommodations at this 3.5-star hotel have kitchenettes with stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Manaus hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
In addition to an outdoor pool, Mercure Manaus Hotel provides a hot tub, a sauna, and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 721 square feet (67 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Parking is available onsite for a surcharge.

Mercure Manaus Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Mercure Manaus Hotel has a restaurant on site.
24-hour room service is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (BRL 30 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; BRL 70 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 721 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Minibar
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Dryer
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 70 per person
  • Valet parking fee: BRL 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

There is no hot water on site
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Hotel Manaus
Mercure Manaus
Mercure Manaus Hotel
Mercure Manaus Hotel Hotel
Hotel Mercure Manaus AM, Brazil
Mercure Manaus Hotel Manaus
Mercure Manaus Hotel Hotel Manaus

Mercure Manaus Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 71 out of 218 reviews
Rating 8 - Good. 85 out of 218 reviews
Rating 6 - Okay. 35 out of 218 reviews
Rating 4 - Poor. 16 out of 218 reviews
Rating 2 - Terrible. 11 out of 218 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Marilyn

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The property is well located to the shopping center, dinners were good. Breakfast is available with a good number of options.
Stayed 3 nights in Oct 2024

8/10 Good

Diane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had great rooms, large and lovely good size bed. Also the curtains were total blockout. Buffet breakfast was very good. Staff service was good, but not much english speaking staff, but friendly all the same. Would recommend.
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Excellent hotel
Stayed 10 nights in Apr 2024

10/10 Excellent

Cristan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It would be better if the check in was faster!
Stayed 2 nights in Jul 2023

8/10 Good

Enrique, Washington

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Location, price, big room and big bed, good service. All what you want in a hotel.
Stayed 2 nights in Jan 2023

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hotel e localização.
Stayed 3 nights in Jul 2022

10/10 Excellent

DAVID, Lenexa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very close to large shopping mall and a relatively new and hip restaurant. All within a 5 minute walk.
Stayed 1 night in Jun 2022

6/10 Okay

Expedia

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

MARCO, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area, walking distance to one of the main shopping malls in Manaus area. Walking distance to very good restaurants. Staff is always great, clean rooms. Very carefully with guests.
Stayed 2 nights in Mar 2022

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

MARCO, Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cleanness, safe and staff excellent!!!!
Stayed 1 night in Dec 2021

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. There were some issues with check in and room service, but the hotel responded quickly and made things right!
Stayed 4 nights in Oct 2021

8/10 Good

Leif

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Giovani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect room and reception, week breakfast
The room was absolutely spacious, clean and comfortable. Front desk very helpful and friendly at all times. Location of the hotel is convenient and in a safe area; not too far from city centre. If there is one thing I was not very happy about, that was breakfast: from food selection to service. I found the selection a bit week for Mercure and Brazilian standards; also, the staff who greeted me in the morning didn't seem very friendly or helpful. Still, despite the small problems with breakfast, I recommend Mercure Manaus as it is an absolute amazing hotel to rest after a hot day exploring the city and/or the forest.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel with large pleasant rooms. Friendly and helpful staff. Good restaurant. 5 mins walk to Shopping Mall, with many restaurants. Bad points. Not enough glasses in the room. Only one chair, so eating a meal for two delivered by room service was tricky. TV channels limited.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk reception staff extremely helpful and cheerful. Very close to one of their main shopping centres.
Stayed 2 nights in Jun 2019

8/10 Good

Ana Cristina

Liked: Cleanliness, staff & service, room comfort
Would recommend and stay again at Mercure Manaus
Everyone at this hotel was very nice and helpful. The rooms are large and comfortable, though the bathrooms could use some updating. The bar served great cocktails (specially a delicious passion fruit caipirinha) very reasonably priced. The breakfast was wonderful. Different flavored fresh tropical fruits juices, delicious fruit and homemade pastries and breads that varied each day. Good strong brazillian coffee. The area around the hotel is residential and safe. A very short walk from de hotel is the Manauara shopping which is quite large and has some interesting shops.Downtown Manaus and excellent restaurants are a short taxi/uber ride away, which are quite cheap here. This hotel has a nice small rooftop pool and sauna.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
There was a great room, but the facilities are in need of repair. Doors to the pool and gym were a struggle to open.
Stayed 13 nights in Dec 2018

8/10 Good

Dayna

Liked: Cleanliness, staff & service
Clean, affordable hotel not far from airport
We arrived in the middle of the night. The front desk check in was easy and quick. The clerk understood we were exhausted and hurried through the process. We had 3 rooms, two with double beds. When we arrived they didn't have two rooms with double beds and kindly gave us a 4th room at no charge. The hotel is no frills and one of our rooms didn't have a working TV remote, complete Wi-Fi coverage or very much cold water. However, the price was fair for what we received. Most of the front desk staff spoke English which was very helpful. There is a mall within walking distance that has a food court but we ordered room service at 3am which was very good. The breakfast was interesting and perhaps typical in Brazil. If I needed a clean, safe place to stay, I would definitely stay here again. If you need something a little more plush, this isn't it. The hotel also offers airport transportation which we didn't know in advance and would've preferred to use since there were 5 of us.
Stayed 1 night in Oct 2018

8/10 Good

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very good.
Stayed 3 nights in Jul 2018

8/10 Good

Hyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and outstanding location
It was very comfortable stay and the room was clean, but the breakfast was decent. The hotel is conveniently located right next to shopping and restaurant area. I will come back again.
Stayed 3 nights in Mar 2018

8/10 Good

SARAH

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2017

8/10 Good

JOO HWAN

Liked: Cleanliness, staff & service
Disliked: Room comfort
Easy access downtown
Easy access to shopping area and restaurants..

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed experience. My Room had no hot water in the bathroom and I had to shower with a very cold water for 4 nights. After my complaint in the first day, the staf spent 4 nights "trying to fix it" with no sucess. Also there is no iron in room. If you use it many times in a trip, you will spend some embarrassing time using a shared Iron in a common area in the end of the hallway.

6/10 Okay

Verified traveler

Liked: Staff & service