4/10 Poor
John
Nov 12, 2024
Liked: Cleanliness
Disliked: Room comfort
A very uncomfortable night
Room cold did not warm up all night. ( I did not contact reception during the night as I was hoping it would warm up, but didn't. At 5:30 am I got up and ran a hot bath, my feet were freezing. That did warm me up. I then got dressed gad a hot drink and checked out shortly after 7am advising the reception of how cold my room was and asked them to take the temperature in there and resolve the issue for the next guest. All that was said was that I should have reported it during the night. But as I only arrived midnight and went to my room at1am. I was hoping it would warm up or I could get warm under the quilt. The most terrible night ever spent in a hotel. I was only at the hotel 7 hrs
Don't think it should be a 4 star. The room had been refurbished but the public areas are looking tired
Other comments:-
No water in the room, as advised on check in
no usb ports to plug into In the refurbished room?
Plastic glasses, hence the poor environmental marking
No free shuttle to hire car station. £4 taxi fare Would gave expected a hotel of this calibre to have a complimentary shuttle service this short distance m but to far to walk with luggage
John
Stayed 1 night in Nov 2024