10/10 Excellent
Liezel
Traveled with partner
Mar 8, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about my stay from the room to the gym and the spa which was all included with the booking. It is very central and has direct links to the major parts of Manchester. I stayed here for 1 night for a Gracie Abram’s concert and it was a lovely treat for the morning after! Only small minor issue I would say is that it wasn’t made very clear how to get to the gym/spa during my check-in. I had to ask about it later on, but wasn’t really told (or at least made clear to me) that I needed to book a slot for the pool. The gym is fine and doesn’t require booking. But just ensure that when you do check-in, book a time slot for the pool otherwise you risk not going in. However, I had an excellent experience because a member of staff allowed me and my partner to go to the pool and spa without a booking. She said if it gets busy, we may have to leave early. But that was understandable and she was very accommodating by providing us towels to take back to our hotel room. Another thing is that only 1 lift (out of the 3) takes you down to the gym/spa area. So it felt quite funny having to travel down the lift with a bathrobe on and walk down some steps to reach the -1 level. All in all, the room was spacious enough, the view was nice and there was a lot included inside the room. The receptionist staff could have tried to engage in a bit more conversation to be more accommodating during check-in/check-out/when asked queries at the desk. I felt as though they were too busy.
Liezel
Stayed 1 night in Mar 2025