After booking and calling to ask for at least one of our two rooms to be downstairs as one in our party was disabled, I was told 1st come 1st serve and it couldn't be held for us. I didn't understand that as they weren't being just held, they were prepaid. However, when we got there, the employee on duty gave us both rooms on the main floor and was very pleasant and helpful. We really appreciated it. The room was clean, breakfast was good, and door card worked perfectly each time. We stayed in several Quality Inn's this trip, this one was the cleanest and best updated. We appreciate you!