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Fersal Hotel Manila

3.0 star property

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Photo gallery for Fersal Hotel Manila

Lobby sitting area
Premium De Luxe | Minibar, in-room safe, desk, free WiFi
Daily cooked-to-order breakfast for a fee
Exterior
Interior

Reviews

6.6 out of 10

Popular amenities

  • Breakfast available
  • Room service
  • Parking included
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
No. 1455 Mendoza cor Alvarez Sts, Sta Cruz, Manila, Manila, 1003
  • University of Santo Tomas
    ‪3 min walk‬
  • U.S. Embassy
    ‪5 min drive‬
  • Manila Ocean Park
    ‪5 min drive‬
  • Manila (MNL-Ninoy Aquino Intl.)
    ‪38 min drive‬

Room options

View all photos for Premium De Luxe

Premium De Luxe | Minibar, in-room safe, desk, free WiFi

Premium De Luxe

  • 193 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds

Minibar, in-room safe, desk, free WiFi

Deluxe Twin Room, 2 Twin Beds

  • 18 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Single Room, 1 Queen Bed

Minibar, in-room safe, desk, free WiFi

Deluxe Single Room, 1 Queen Bed

  • 139 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Fersal Hotel Manila

3-star hotel in Santa Cruz
Along with a restaurant, this smoke-free hotel has a coffee shop/cafe and a business center. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Fersal Hotel Manila offers 48 air-conditioned accommodations with minibars and safes. Cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Manila hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is provided daily.

The hotel offers a restaurant and a coffee shop/cafe. Wireless Internet access is complimentary. A business center is on site at this 3-star property. For a surcharge, an airport shuttle (available on request) is offered to guests. This business-friendly hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Limited complimentary onsite parking is available on a first-come, first-served basis.

Fersal Hotel Manila is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning.
Inn Cafe - This café serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 5:00 PM on request
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available for a fee: PHP 250 to 500 for adults and PHP 250 to 500 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Inn Cafe

Family friendly

  • Grocery/convenience store
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately PHP 250 to 500 for adults, and PHP 250 to 500 for children
  • Airport shuttle fee: PHP 1000 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Fersal Hotel Manila
Fersal Manila
Hotel Fersal
Hotel Fersal Manila
Fersal Hotel
Fersal
Fersal Hotel Manila Hotel
Fersal Hotel Manila Manila
Fersal Hotel Manila Hotel Manila

Fersal Hotel Manila Reviews

Reviews

6.6
Rating 10 - Excellent. 8 out of 74 reviews
Rating 8 - Good. 23 out of 74 reviews
Rating 6 - Okay. 26 out of 74 reviews
Rating 4 - Poor. 11 out of 74 reviews
Rating 2 - Terrible. 6 out of 74 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Armendariz

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you to the entire staff for a comfortable stay.
Stayed 3 nights in Jul 2023

8/10 Good

Petronila

Stayed 1 night in Jan 2023

6/10 Okay

Romeleo

Traveled with family
Need improvemnt
Stayed 3 nights in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

Antonnie

Disliked: Room comfort
Stayed 5 nights in Dec 2021

8/10 Good

Cherrie A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from the staff, they surely put in a lot of effort to please their guests. Only thing I could say is, the exterior of the property needs to be washed. Noise from the exterior motorist, dogs that are 24/7 in the cage next door barks a lot. I feel sorry for them. I just know that the hotel has no control over the noise. Overall, the staff did a great job!!!!
Stayed 9 nights in Oct 2021

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
We weren't informed that the hotel is a quarantine facility. The pictures were also kind of misleading like what the rooms would look like. There were also cockcroaches. But I commend the receptionists' hospitality.
Stayed 2 nights in Oct 2021

8/10 Good

Hazel

Traveled with partner
Liked: Cleanliness, staff & service
Very to close to my family
Stayed 10 nights in Sep 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
It is convenient because it is close to shopping centers and bus terminal s.
Stayed 1 night in Feb 2020

4/10 Poor

Sonny, Australia

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
All the staff are friendly but the amenities are terrible. No running hot water, no microwave oven, not enough parking space inside the building and not even street parking.
Stayed 5 nights in Nov 2019

8/10 Good

Joselito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is cozy and the hotel staff are corteous. The breafast food are superb.
Stayed 4 nights in May 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Fersal Hotel Manila
It was a hotel closest to a hospital we had to be. The room was standard, but quite spacy. When we arrived, they put us in a room without window. We requested to change to a room with window and they were able to accommodate and were happy to do so. Service with a smile. The room was clean but it was very outdated, just like the bathroom. Water pressure in the shower was low. They did have a water heater so at least there was warm water. The room was very noisy due to being at an incredibly busy street. Insulation is not there. Breakfast was basic and made upon order. It's not the best place we've stayed but also not the worst. As said, we needed to be close to the hospital.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Staff & service
I love their breakfast. The personnel are courteous. The room is ok. The issues - a) a flying cockroach somehow get into the bathroom at night. I engaged to one on the first night in the bedroom, killed it. Since then I always close the bathroom door at night. b). the bathroom tissue is so thin that it's gone for a day. As I don't need a daily room clean up, I will have to ask tissue everyday. I ended up buying my own tissue. Recommend to put extra tissue every clean up and change it to a better quality.
Stayed 20 nights in Mar 2019

8/10 Good

ETHEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
Stayed 2 nights in Jan 2019

10/10 Excellent

ALMA CAIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Relaxing, value for money, convenient location and good customer service. Staffs are all accommodating and helpful.
Stayed 2 nights in Dec 2018

10/10 Excellent

Pete

Liked: Cleanliness, property conditions & facilities, room comfort
Accessible
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
I like the location of the property which within walk
Stayed 3 nights in Nov 2018

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Inconsiderate hotel policy and deceiving bed size
They are very strict with early check in. Paid in full but they still asked for incidentals which i have to walk far away just to withdraw. Very inconsiderate!. Paid for a queen bed but their Queen bed is just less than a double size bed.
Stayed 1 night in Nov 2018

6/10 Okay

Linda, Newark, California

Liked: Staff & service
Hotel meets my need at the time. It's closer to transportation and in prime location. Recommend to change their linens, esp the cover.
Stayed 12 nights in Oct 2018

6/10 Okay

henry

Disliked: Cleanliness, property conditions & facilities, room comfort
Nothing special
The upgraded rooms that border the road are too noisy to stay in so I had them move me to their other rooms which are extremely small. The place is old and not very well maintained. The best thing going for them is they have a restaurant to eat breakfast in. Staff is friendly.
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs improvement in services/systems/facilities
I and my wife billeted this place because of proximity to where we need to however we're getting what we paid for. The room is just enough but the smell coming from the aircon is disgusting. It smells like molds as the aircon needs cleaning long time ago. The bathroom is too small too and smelling awful as well. Worst, the our parking space is blocked by irresponsible guest that the hotel staff should have control of. It took as around 40 minutes just to get out of the parking, bothering another guest's car and maneuvering in literally tight spaces as the owner of car blocking our path is nowhere to be found. We're supposed to leave at 10 but was able to get out 40 minutes after leaving us late. Never again in a place like this. Be warned.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
It's just not what I expected for a 3 star hotel the room is dirty and has insects
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Basic & Clean
Basic & clean amenities in a desired location. Free breakfast was a plus.