This is NOT a hotel, but a private residence that someone is posing as a hotel. Not only is this false advertising, but the condition of this accommodation was unacceptable. When we "checked-in" we got to our room and there were full garbage cans, dirty dishes in the sink, dirty bedding that was not changed for the next guest. We didn't even look at the condition of the bathroom, and thought someone was there and it had been double booked. When we questioned the receptionist, he called the owner and suggested we wait around for them to clean it up. 20 minutes later, the owner shows up and laughed at us making some remarks to the receptionist as if we were being unreasonable. We did not want to wait 2 hours for them to clean and wash everything, so we walked out and booked another hotel. Basically, the residence owner and Hotels.com are pointing fingers at whose to blame, and no one is taking responsibility. Basically, they both have made their money and fooled the customer. I have had no trouble with this service before, but it seems like a very slimy operation and I am disappointed how this has been handled.