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I’M Hotel

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for I’M Hotel

Outdoor pool, sun loungers
Lobby
Exterior
Outdoor pool, sun loungers
Minibar, in-room safe, desk, blackout drapes

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Parking included
  • Room service

Explore the area

Map
Makati Avenue, corner Kalayaan Avenue, Makati, Manila, 1210
  • Power Plant Mall
    14 min walk
  • Ayala Triangle Gardens
    15 min walk
  • Ayala Center
    16 min walk
  • Manila (MNL-Ninoy Aquino Intl.)
    32 min drive

Room options

View all photos for Prestige

Prestige | Minibar, in-room safe, desk, blackout drapes

Prestige

  • 398 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Indulgence Room

Minibar, in-room safe, desk, blackout drapes

Indulgence Room

  • 366 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 2 Bedrooms

Executive Suite, 2 Bedrooms | Minibar, in-room safe, desk, blackout drapes

Executive Suite, 2 Bedrooms

  • 883 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Classic Studio

Classic Studio | Minibar, in-room safe, desk, blackout drapes

Classic Studio

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 2 Bedrooms

  • 753 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Minibar, in-room safe, desk, blackout drapes

Executive Suite, 1 Bedroom

  • 614 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Prestige - Twin

Executive Prestige - Twin | Minibar, in-room safe, desk, blackout drapes

Executive Prestige - Twin

  • 431 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Suite

Premier Suite | Minibar, in-room safe, desk, blackout drapes

Premier Suite

  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Prestige - King

Executive Prestige - King | Minibar, in-room safe, desk, blackout drapes

Executive Prestige - King

  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

I’M Hotel

5-star hotel in Makati Downtown
Along with 4 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
I’M Hotel offers 434 air-conditioned accommodations with minibars and safes. 49-inch LED televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.
Onsen Spa has 50 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub and a steam room. The spa is open daily.
In addition to a full-service spa, I’M Hotel features an outdoor pool and a sauna. Dining is available at one of the hotel's 4 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This 5-star property offers access to a business center and meeting rooms. Event facilities measuring 1830 square feet (170 square meters) include conference space. This luxury hotel also offers a fitness center, spa services, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

I’M Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
I’M Hotel has 4 restaurants on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: PHP 700 for adults and PHP 700 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,830 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • 50 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 35 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PHP 2000 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PHP 3000.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately PHP 700 for adults and PHP 700 for children
  • Airport shuttle fee: PHP 2300 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: PHP 2000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

I'M Hotel
I’M Hotel Makati
I’M Makati
I'M Hotel Spa
I'M Hotel Residences
I’M Hotel Hotel
I’M Hotel Makati
I’M Hotel Hotel Makati

I’M Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 542 out of 1035 reviews" "
Rating 8 - Good. 280 out of 1035 reviews" "
Rating 6 - Okay. 97 out of 1035 reviews" "
Rating 4 - Poor. 55 out of 1035 reviews" "
Rating 2 - Terrible. 61 out of 1035 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid Trip
Outstanding service throughout my stay.
Stayed 11 nights in Aug 2024

6/10 Okay

YU

Disliked: Staff & service
A
Stayed 1 night in Aug 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. The rooftop bar was amazing and the onsen was a relaxing time. Plenty of great food in and around the hotel.
Stayed 3 nights in Aug 2024

8/10 Good

Mark Anthony

Liked: Cleanliness, staff & service, amenities
A Pleasant Stay with Some Room for Improvement I recently had the pleasure of staying at this establishment, and overall, I was quite satisfied. The staff were courteous and friendly, making me feel welcome throughout my stay. However, there were a few areas that needed attention. Unfortunately, my floor had a persistent pungent smell, which I couldn't quite pinpoint, but it wasn't pleasant. I hope the management addresses this issue soon. The buffet was delicious, but I was disappointed to find no vegetarian options. I hope they consider adding some plant-based choices in the future. On the positive side, the sauna and spa were wonderful treats that helped me relax and unwind. The gym, while not fully equipped, was sufficient for a daily workout routine. The location was convenient, with plenty of restaurants nearby. It could get busy, but grabbing a cab or food wasn't too difficult. Despite some minor drawbacks, I'm more than happy to return to this place and would recommend it to others. With a bit of improvement, it could truly excel.
Stayed 3 nights in Jul 2024

8/10 Good

Daniel

Stayed 2 nights in Jul 2024

8/10 Good

Daniel

Stayed 1 night in Aug 2024

10/10 Excellent

Barry

Stayed 4 nights in Jul 2024

8/10 Good

Rhenzo

Liked: Cleanliness
Stayed 3 nights in Jul 2024

6/10 Okay

Rhenzo

Traveled with family
Liked: Cleanliness, amenities
My room drainage at the shower and sink seems have a problem, I raised concern about it but it wasn’t fixed during my stay, as their engineer department says it’s “normal” so i let it be since im tired from my flight. Front desk staff czannel doesn’t have sense of urgency, keep me waiting for 20 minutes just to reactive my keycard. I wonder why they don’t have access to override such thing. Simple troubleshooting might help. Customer service is not genuine, non-chalant all the time. Thanks to elle for assisting me, specifically for my dry clean laundry that was on time.
Stayed 1 night in Jul 2024

10/10 Excellent

Jackie Wai Yip

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean. Good size. Worth the money.. will stay again in the next trip in manila
Stayed 2 nights in Jul 2024

6/10 Okay

David

Cannot take a hot shower. Not a 5 star property
Stayed 2 nights in Jul 2024

6/10 Okay

David

Cannot take a hot shower. Place is not 5 stars.
Stayed 1 night in Jul 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at I’m Hotel. It was my second time there and I recommend it if wanting to be in Makati. The staff is so helpful and friendly.
Stayed 2 nights in Jul 2024

8/10 Good

Inman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was not worth 888 peso, I should have asked to see the offerings first. Bread had flies around it, no orange juice or other juices just cucumber and ice tea, limited offerings, just not worth it. But the staff make up for any shortcomings the hotel have, my housekeeping attendant warm hospitality.
Stayed 2 nights in Jul 2024

10/10 Excellent

Erik Birger Anton Hedlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, housekeeping, amenities, lobby, and service! Happy to return in the future!
Stayed 8 nights in Jun 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. The staff is wonderful and so helpful. I’ve stayed here twice and will continue to return for my trips to Makati.
Stayed 3 nights in Jul 2024

10/10 Excellent

Conrad, Riverside

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 2 nights in Jun 2024

10/10 Excellent

Corey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pool and Onsen was nice, we also had a nice bathtub in our room. Great location! The water dispenser on each floor was very convenient to fill up our drink bottle and kettle. We could hear the street noise from the 17th floor and our view was of the building opposite, the fridge was not cold at all.

6/10 Okay

Felix, Oklahoma City

Liked: Staff & service, property conditions & facilities
Good location in Makati
Stayed 2 nights in Jun 2024

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

6/10 Okay

Michael

Liked: Room comfort
Disliked: Staff & service
Smelly room & reception slow to react
Hotel experience overall was OK, but I got a very smelly room the first night. Smell was in fact unbearable. I only was changed to another room the next day and had to wait another 2 hours upon checking in the morning. This was very slow and cost me time and nerves. I did not receive an official apology from the hotel either. The room after was OK. Suggest checking the room upon arrival as some of them seem to have mould or aircon problem
Stayed 4 nights in Jun 2024

8/10 Good

Felix, Oklahoma City

Liked: Amenities, property conditions & facilities
Good location
Stayed 1 night in Jun 2024

10/10 Excellent

RAJESH

Liked: Cleanliness, staff & service, property conditions & facilities
Great spa
Stayed 3 nights in Jun 2024

10/10 Excellent

Kok Heng

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel
Stayed 3 nights in Jun 2024

10/10 Excellent

Felix, Oklahoma City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to fo business in Makati
Stayed 3 nights in Jun 2024