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Serena's House - Manila

3.0 star property

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Outdoor pool
Exterior
Beach/ocean view
Comfort Double Room, 1 Queen Bed, City View | Desk, laptop workspace, blackout drapes, iron/ironing board
Beach/ocean view

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Air conditioning
  • Kitchen
  • Free WiFi

Explore the area

Map
Malate Bayview Mansion, 1781 Adriatico St., Manila, 1004
  • Rizal Park
    ‪18 min walk‬
  • Manila Ocean Park
    ‪4 min drive‬
  • SM Mall of Asia
    ‪6 min drive‬
  • Manila (MNL-Ninoy Aquino Intl.)
    ‪23 min drive‬

Room options

View all photos for Basic Apartment, 1 Bedroom, Ocean View, Sea Facing

Basic Apartment, 1 Bedroom, Ocean View, Sea Facing | Desk, laptop workspace, blackout drapes, iron/ironing board

Basic Apartment, 1 Bedroom, Ocean View, Sea Facing

  • 463 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double Room, 1 Queen Bed, City View

Desk, laptop workspace, blackout drapes, iron/ironing board

Comfort Double Room, 1 Queen Bed, City View

  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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The price is $42
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$47 total
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Apr 14 - Apr 15
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About this property

Serena's House - Manila

3-star hotel in Malate
An outdoor pool, a fitness center, and laundry facilities are available at this hotel. Other amenities include a garden. Housekeeping is available on request.
Serena's House - Manila offers 19 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary bottled water and rice cookers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3-star hotel have kitchenettes with stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Manila hotel provides complimentary wireless Internet access. 32-inch LED televisions come with cable channels. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered on request and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Serena's House - Manila features an outdoor pool and a fitness center. This business-friendly hotel also offers a terrace, a garden, and laundry facilities.

Serena's House - Manila has designated areas for smoking.

Languages

Chinese (Mandarin), English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Separate bedroom

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (on request)

Outdoors

  • Garden
  • On the waterfront
  • Terrace

Accessibility

  • No elevator
  • Tile flooring in room

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Paper towels
  • Rice cooker
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Portable fan
  • Separate sitting area
  • Washing machine

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: PHP 1000
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:30 AM - 8:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
For any questions, please contact the property using the information on the booking confirmation

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: PHP 3000 per stay
  • Cash Breakage deposit: PHP 3000 per stay
  • Pool fee: PHP 150 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: PHP 1000 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: PHP 300 per day
  • Facilities fee: PHP 150 per person and includes use of: fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts debit cards and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
This property is professionally cleaned

We should mention

This property does not have elevators
Pool access available from 7 AM to 7 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Serena's House Condo Manila
Serena's House Condo
Serena's House Manila
Serena's House
Serena's House - Manila Hotel
Serena's House - Manila Manila
Serena's House - Manila Hotel Manila

Serena's House - Manila Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 34 out of 121 reviews
Rating 8 - Good. 43 out of 121 reviews
Rating 6 - Okay. 17 out of 121 reviews
Rating 4 - Poor. 14 out of 121 reviews
Rating 2 - Terrible. 13 out of 121 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

JAREON

Liked: Staff & service
Disliked: Cleanliness
I originally picked the property, because I needed a gym. There were so many roaches in the room that I cancelled my reservation.
Stayed 4 nights in Nov 2024

8/10 Good

Michael

Liked: Staff & service
Stayed 3 nights in Oct 2024

2/10 Terrible

Mark

Traveled with partner
Disliked: Amenities
Surrounding area is trash The streets stink The room had a smoke smell The manager never responded to whether the room was a smokers room despite ashtrays on table. Everything in the room was old dirty never cleaned Bed linens dirty paper thin Next ROACHES on the washroom and kitchen area I killed about seven
Stayed 4 nights in Sep 2024

10/10 Excellent

Avishai

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend!!!
I had a great time, I was pleasantly surprised by this place. Very clean, nice location, and very nice pool. Eden and Nora at the reception were very helpful, and kind and accommodated my needs.
Stayed 13 nights in Jun 2024

10/10 Excellent

Mary Joy

Stayed 18 nights in May 2024

6/10 Okay

Anthony

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
In need of refurbishment
The accommodation is in a good spot close to Robinsons Mall. Suermarket and Korean restaurants right outside. Close to Mabini Street. We were on the 22nd floor wth great views of Manila. The facilities of the apartment are dated and in need of a refurbishment. A touch of pInt here and there plus modern furniture wouls make this place great. The price for our stay was very reasonable but i think iwould be happy to pay more if the rooms are modernised with better decoration.
Stayed 3 nights in Mar 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
Needs Attention
The pros: Safe location, many restaurants surrounding, karaoke surrounding, friendly desk and security all helpful, the host will have someone greet you and help with bags but after that you are on your own. Washer, blackout curtains, very quiet you don't breally hear much from street or ourside the apartment, airconditioned so you stay comfy. And plenty of fans and the window. Soap and shampoo in bathroom. Pool on 7th floor. There is a wine opener and a bottle opener and hair dryer. The cons: The tv turns on yet didn't work at all as could not get a signal. I contacted the host and no response the entire time. I have a foreign number so I don't have data to call international so I needed to use email. No additional toilet paper provided and the roll was almost gone upon arrival. You can feel the coils in the old mattress, they are very painful and loud as if they've got lot of mileage on them. I chose to sleep on the couch which was barely comfortable but did the trick. The microwave is on top of fridge but no plug there. You need to move it to a plug and move it back before you leave The shower curtain is filthy with black mold at bottom. Needs replacing. Many ugly burn marks in the bathroom. Bathroom is needing an update. Walls are needing cleaining or fresh paint. There are very limited utensils one plate one bowl one glass one cup one fork one spoon. No laundry soap but its just inconvenient as you can go to 711. No toaster,or rice maker. No iron for clothes.
Stayed 3 nights in Jan 2024

4/10 Poor

Gerald

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The place was filled with bugs. Was there with my fiancee, the front desk called at 11pm said a guest was there for me, i go down to the lobby and she already sent the lady upstairs without me knowing (i passed the lady in the elevator) the front desk says she already went up i get back to my room and this girl is punching in the code to my room...Imagine the explaining i had to do to my fiancee that they sent a streetwalker to my room! Unacceptable.
Stayed 8 nights in Dec 2023

8/10 Good

ramolito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Jun 2019

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good Place but One Problem
Good stay but poor communication with its clients ..... as we found out. They never sent a password to us as promised in their literature. Thus, we were always guessing as to whether our reservation was fully acknowledged. Poor communication between Serena's and its client. It was not our fault.
Stayed 2 nights in May 2019

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serena's staff are friendly
my stay was comportable, and the staff are friendly..
Stayed 11 nights in Apr 2019

4/10 Poor

joel, malate

Disliked: Staff & service
Good location
Location is good, service is slow and unexpected fees will always ruin your stay. It is what you get for a low priced hotel
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ideal for what I needed a very short walk to shops and restaurants Good for taxi services as well as Grab (Uber) Friendly customer service Very reasonably priced
Stayed 8 nights in Mar 2019

8/10 Good

PETER

Liked: Cleanliness
Disliked: Room comfort
Very average but cheap enough.
Happily large unit accomodation, very good location, well equipped, reasonably priced... No housekeeping, Lousy tv station availability, very noisy a/c, mouldy bathroom and the 2nd most uncomfortable couch in over 100 hotel rooms I've been in...
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice view of Malate on the 26th floor. Front desk check in check out was smooth. Helpfull staff. I didn’t like that there’s no hot water in the shower and Area is situated in the red district. It’s a noisy area. I had a jet lag so it was ok but if you want to sleep in,you can’t because of the noise inside in the hallway and outside in the streets. Overall,the price is okay but it’s just an ordinary place to stay,nothing to be excited about😁. At least my family was able to visit me during the day. Thank you.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Niezel Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Apartment was located near many different kind of restaurants and bars. The down side is that the nearby residents would party during the night and come back in the middle of night, making all kind of noises. We were often awaken by them slamming doors and yelling in the hallway. Other than that, we slept pretty well in the apartment. The apartment was spacious. The AC unit worked great and we had hot showers every day. The pool was located on the 7th floor and was pretty nice. The kitchenette could use some TLC. I would add a small microwave and extra dishes (we were 3 guests and only have 2 coffee cups and 2 forks). Could add glasses and a small frying pan as well. We ate out during our stay so it didn't bother us too much but I just want to point this out for other potential renters.
Stayed 9 nights in Jan 2019

8/10 Good

Verified traveler

Stayed 9 nights in Jan 2019

2/10 Terrible

michael, Bagram Afghanistan

Traveled with family
Disliked: Staff & service
Serena accepted my reservation request, took my payment, issued me a confirmation & THEN said they could not accommodate me, so I'd have to book elsewhere. THEN, they refused to refund all my money. So I have to protest to expedia and file a complaint with my credit card. Which is an immense pain in the butt. NEVER STAY HERE. THEY WILL RIP YOU OFF!
Stayed 2 nights in Jan 2019

8/10 Good

Liz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Availability of washing machine,a kitchenette,food/restaurant around. I wish there was a parking space
Stayed 2 nights in Dec 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness
Living on the edge
Spent 3 days with family in Manila. The room is large, and it is just one room. There was no balcony, and no washing machine. The stove was a single electric burner, and they had to bring utensils to add to the collection in the room. It is not a full size ref either. The wifi is good. The tv selection is terrible, only one english channel, but fortunately that is a movie channel. The mattresses have pretty much given up the ghost, and probably should be replaced. The condo is about 10 yrs old at least, and shows signs of age. The shower is great, wish I could have taken that with me. However, there were a lot of bugs in the bathroom, and they really came out at night, which made sleeping a little difficult. No hair dryer, but it did have a ceiling fan and a portable fan. This is one large room, it has no separation walls. We stayed in the quadruple room. The pool is nice , as is the workout rooms. The location is about 148 pesos from the bus station in Pasay. Robinson is about 10 minute walk away, and the train is about 15-20 minutes away. I am writing this as I remember it, so it will seem a bit disjointed. The bidet was broken. The exhaust fan is at the top of the ceiling, so when you cook, you will have the smell there for quite a long time. The room itself is clean though. SO to summarize, it had a lot more in the negative column, then the positive. This condo is about 26 floors up. I would say the main problems were bugs, mattress, and no tv to really enjoy.
Stayed 3 nights in Oct 2018

6/10 Okay

ANDY, GERMANY

Liked: Staff & service
GOOD LOCATION; FRIENDLY STAFF; ROOM WAS OK BUT BATHROOM WAS NOT VERY CLEAN; LATE CHECKOUT POSSIBLE WITH EXTRA PAYMENT; SLOW ELEVATOR; SOMETIMES NOISY BY OTHER GUESTS
Stayed 1 night in Oct 2018