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Swagman Hotel

3.0 star property

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December 2024
January 2025

Photo gallery for Swagman Hotel

Front of property
Breakfast, lunch, dinner served; international cuisine
Property amenity
Buffet
Property amenity

Reviews

5.4 out of 10

Popular amenities

  • Bar
  • Free airport shuttle
  • Breakfast available
  • Spa
  • Air conditioning
  • Room service

Explore the area

Map
411 A Flores Street, Ermita, Manila, 1000
  • Rizal Park
    4 min walk
  • U.S. Embassy
    4 min walk
  • St. Luke's Medical Center Extension Clinic
    5 min walk
  • Manila (MNL-Ninoy Aquino Intl.)
    25 min drive

Room options

Deluxe Room

  • 344 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Standard Room

  • 205 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Lobby sitting area

City Garden Suites Manila

Spa
Parking included
Free WiFi
Restaurant
4.2 out of 5, Very Good, (999)
The price is $64
per night
$72 total
includes taxes & fees
Jan 1 - Jan 2
City Garden Suites Manila

About this property

Swagman Hotel

3-star hotel in Ermita
This hotel features a full-service spa, a restaurant, and a bar/lounge. Free WiFi in public areas and free airport pick-up are also provided. Other amenities include a coffee shop/cafe, massage/treatment rooms, and a business center.
Swagman Hotel offers 45 air-conditioned accommodations with complimentary toiletries. Cable television is provided. Bathrooms include showers. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
The onsite spa has massage/treatment rooms. Services include massages. The spa is open daily.
Swagman Hotel features a full-service spa. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

A business center is on site at this 3-star property. This Manila hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. A shuttle from the airport to the hotel is complimentary to guests (available 24 hours).

Swagman Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Outback Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Swagman VIP - This bar specializes in international cuisine and serves dinner and light fare. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour free airport pick-up shuttle on request

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: PHP 300 for adults and PHP 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Outback Cafe
  • Swagman VIP

Things to do

  • Full-service spa

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Full-service spa

  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PHP 1000.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PHP 300 for adults and PHP 150 for children
  • Rollaway bed fee: PHP 1000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Manila Swagman Hotel
Swagman Hotel
Swagman Hotel Manila
Swagman Manila
Swagman Manila Hotel
Manila Swagman Rpl Hotel
Swagman Rpl Manila
Swagman Hotel Hotel
Swagman Hotel Manila
Swagman Hotel Hotel Manila

Swagman Hotel Reviews

Reviews

5.4
Rating 10 - Excellent. 4 out of 60 reviews" "
Rating 8 - Good. 10 out of 60 reviews" "
Rating 6 - Okay. 15 out of 60 reviews" "
Rating 4 - Poor. 21 out of 60 reviews" "
Rating 2 - Terrible. 10 out of 60 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms that we were given was dirty no towels no so
Stayed 2 nights in Jan 2019

6/10 Okay

Richard

Liked: Staff & service
Stayed 1 night in Jan 2019

6/10 Okay

Jimmie, USA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff are nice and helpful. The air conditioner wasn't strong enough so they brought me a fan which they did promptly. The room didn't have towels, which I found out after I took a shower. The staff in general are very nice and I feel like it's a solid hotel but they need to double check things like towels and so forth.
Stayed 1 night in Nov 2018

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor
Old hotel very poorly maintain, in the rooms are very poorly kept air conditioning doesn’t work well if the hot at all
Stayed 2 nights in Nov 2018

8/10 Good

Brandon

Liked: Staff & service
The service was great, however there were gnats everywhere in the room upon arrival.
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Chris

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very tired rooms
Tired room, small toilet from children’s kindergarten, hard to use Difficult shower process to get water flowing
Stayed 3 nights in Sep 2018

8/10 Good

Edward W

Liked: Cleanliness, staff & service, room comfort
Good airport pick up
Has improved...but need little more improvment in rooms
Stayed 1 night in Sep 2018

8/10 Good

Bob, Manila

Liked: Cleanliness, room comfort
This is a good budget hotel centrally located with a great staff.
Stayed 1 night in Sep 2018

2/10 Terrible

Mark

Stranded
We flew into Manila Airport at 03.15am. Prior to our arrival i had emailed the hotel our arrival time to avail ourselves of their airport transfer service. I received a reply confirming a representative will meet us at Bay 14 and bring us to the hotel. We rang the hotel about 4am only to be told that the hotel does not pick up in early morning! We told them of their email confirming pick up and said we are waiting as arranged previously. The girl said ok. Further call was made at 05.30am to hotel. The girl said " we thought you will get a taxi". We said "No we are still waiting as arranged". We rang again at 6am to be told the driver has been here twice already. This was not true. We had been waiting here all the time. About 6.30am the driver came to collect us. He claimed not to have been told of our booking or calls we had made. Clearly a bad breakdown in communication at hotel reception and between reception and the driver. It was not a good start to the day.
Stayed 1 night in Sep 2018

8/10 Good

Bob, Guam

Liked: Cleanliness, staff & service, room comfort
This is a nice Budget Hotel in the heart of Manila. Near Robinsons Mall and the US Embassy..
Stayed 2 nights in Aug 2018

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please don't say here this is the worst hotel ihave ever stayed in i have been to the Philipenes 17 time's and This Is by far the worst hotel i have ever stayed in
Stayed 1 night in Jul 2018

8/10 Good

stephen

Liked: Staff & service, property conditions & facilities, room comfort
New upgrades are very good,
Stayed 2 nights in Jun 2018

6/10 Okay

Rodolfo

Liked: Staff & service
Disliked: Room comfort
The room was good but I can smell that somebody smokes in the room and the air condition doesn’t work very well it wasn’t get cold enough so it’s not really comfortable and while we are resting at night there’s a slamming doors wake us up and wondering what’s happening.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Toliet backed up, lights not working, hotel seemed old, run down.
Stayed 2 nights in Apr 2018

6/10 Okay

oking, katy , tx.

Liked: Staff & service
interview
hotel location was the purpose of our stay and the comfort room was a bit disappointing
Stayed 3 nights in Mar 2018

4/10 Poor

Mark joseph

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

4/10 Poor

Jriomel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

4/10 Poor

Gary, Melbourne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Tired old place !!!
The Swagman now part of Oriental Hotel Group has undergone some renovations in the Dining Area which are nice , the Staff are fantastic given what they are working with . The Rooms are inexpensive by Manila prices generally and it Shows ,,,Old Dark Dingy rooms with mouldy roofs and leaky plumbing , noisy old Aircon and soiled linen . The CR in Our Room was tiny, suitable only for Children . I have stayed here many times over the Years as a one night stopover , the free Airport transfers are handy and reliable for the weary traveler and their Fly the Bus Service too Angeles and Subic is reliable and on time ,,,,The Lift has not worked for ages or is always out of Service when I'm there, so you need to use the Service elevator which is not designed for 2 persons and accompanying luggage !!! Travellers tend too stay one night and move on . It is quite often Full for the Simple reasons everyone can handle a Single night,, and In My opinion it's because of this that they see no need too Renovate the rooms . Disappointing best describes the Hotel !!!
Stayed 1 night in Jan 2018

4/10 Poor

El Supremo

Disliked: Cleanliness, property conditions & facilities, room comfort
frequent visitor
This old hotel should be converted to a warehouse (bodega). Poor service, minature toliets, unreliable transportation, roach infested, noisy, dangerous neighborhood. The hotel encourages bums, unmetered taxis and hustlers to loiter around the front entrance praying on customers. Needs improvment - Now...
Stayed 2 nights in Jan 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay Elsewhere!
I stayed at Swagman on an overnight in Manila. Big mistake! The room was so dirty old and run down. Cable was out, only 2 stations that were barely watchable. Shower was confusing because it was next to the toilet without a curtain separating the two. So when you shower, you have a wet toilet. My hotels.com reservation said "in room safe" and "mini refridge". There were neither in my room. The room was also crawling with roaches. There were so many, I stopped killing them. Thankfully I was only there one night. I would've paid for a room elsewhere otherwise. The only reason I gave a hesitant 2 stars were the staff were really friendly. Never staying there again.
Stayed 1 night in Nov 2017

2/10 Terrible

Luis, Tempe, Arizona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
This place does not provide the advertised amenities, nor what would be considered basic for that matter. The Best Western around the corner is a true hotel for the same price. The website claims that there are safes in the room. There are no safes. The deluxe room was barely big enough for the queen sized bed, there was no closet, there were no drawers, only one sink faucet worked, and I had no working shower. I prepaid three nights. My flight was scheduled to arrive around midnight, so I tried to contact the hotel for three weeks in vain to arrange for a late arrival, and to arrange a ride from the airport on their free shuttle. The contact phone number went unanswered, emails sent to the contact email were returned as undeliverable. With the help of two customer service agents at Expedia I was finally able to arrange for my late arrival and airport pickup as I was departing LAX. I traveled over 20 hours to get here, and when I finally arrived at the hotel at about 1:30 AM, I couldn't even take a shower. I slept as best I could until 8:00 AM, at which time I walked to the other hotels in the area, and found the Best Western. My booked reservations at Swagman were not refundable, so I forfeited the cost of two nights of my prepaid reservations, checked out, booked at the Best Western, and enjoyed my stay in Manila before moving on to my final destination.
Stayed 3 nights in Nov 2017

4/10 Poor

Jeffrey

Disliked: Staff & service, room comfort
One of the worst in Manila
One of the worst hotels that I have ever stayed at while in Manila. Had to change rooms 5 times in order to get one where 1. Toilet worked 2. WiFi worked 3. Aircon worked 4. Shower worked. Supposedly has an Outback Restaurant and airport transfer service. They DO have an Outback menu, but most of the items were "Out of stock". The airport transfer is only at fixed times during daytime hours and is of no use for early/late departures. Management allows "Ladies of the Evening" to sit at outdoor terrace tables, so as a single guy you have to run that gauntlet every time you go in/out.
Stayed 2 nights in Apr 2017