2/10 Terrible
Naomi
Traveled with partner
Oct 27, 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I personally have pretty bad anxiety and it can be hard to speak up for myself. My boyfriend and I were really looking forward to using the hottub because we both work physical jobs and have been a little extra sore lately. I had made a comment to the lady before we were fully checked in about our excitement to use it and had asked her how late it was open. She told me 11 and we finished checking in.
Once we settled into our room we went downstairs to the pool where we found it almost pitch black because no lights were on not even the pool lights. We went to the front desk where we waited over 6/7 minutes for someone to come to the desk. The younger guy came out and I asked if the pool closed early because the lights were all off and he said no. I asked him to please turn some lights on because you literally could not hardly see in the there. He told me that it was for "effect". I was kinda confused but I just kindly said okay and went back to the pool room. My boyfriend and I didn't feel safe walking around in there because we'd hate to slip and get hurt because of not being able to see that well but we were determined to get in the hotub because that was the SOLE purpose of our stay. Before we attempted to get in we wanted to get the jets on and came to find they wouldn't turn on. We decided we would get in anyway but once we put one foot in we realized the water was super cold. We again went to the front desk and told the guy about the situation where he finally goes oh
Naomi
Stayed 1 night in Oct 2025