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Polana Serena Hotel

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Polana Serena Hotel

Exterior
Body treatments, aromatherapy, facials, Ayurvedic treatments
Food and drink
Lobby
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Pool
  • Gym
  • Parking included
  • Room service

Explore the area

Map
Avenida Julius Nyerere 1380, Maputo, 00100
  • Vila Algarve
    ‪14 min walk‬
  • Geology Museum
    ‪16 min walk‬
  • Museum of Natural History
    ‪2 min drive‬
  • Maputo (MPM-Maputo Intl.)
    ‪8 min drive‬

Room options

View all photos for Executive Room

Executive Room | Minibar, in-room safe, desk, blackout drapes

Executive Room

  • 250 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Room

  • 220 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

Standard Room | View from room

Standard Room

  • 215 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Similar properties

Exterior

Radisson Blu Hotel & Residence, Maputo

Pool
Kids pool
Parking included
Free WiFi
4.4 out of 5, Excellent, (348)
The price is $142
per night
$165 total
includes taxes & fees
Feb 13 - Feb 14
Radisson Blu Hotel & Residence, Maputo

About this property

Polana Serena Hotel

4.5-star Maputo hotel with bar/lounge
Along with 3 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a fitness center, and a bar/lounge.
Polana Serena Hotel offers 153 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Maputo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a steam room and a fitness center.

Guests under 14 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Serena Maisha has 5 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. Guests under 18 years old are not allowed in the spa.
In addition to a full-service spa, Polana Serena Hotel features an indoor pool and an outdoor pool. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4.5-star property offers access to a business center and meeting rooms. This luxury hotel also offers a fitness center, a steam room, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Polana Serena Hotel is a smoke-free property.

Varanda All Day Dining - This restaurant serves breakfast, lunch, and dinner.
Delagoa Fine Dining - This restaurant serves lunch and dinner.
Aquarius - This restaurant specializes in sushi and serves breakfast, lunch, dinner, and light fare.
24-hour room service is available.

Languages

Afrikaans, English, French, German, Portuguese, Spanish, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Aquarius
  • Delagoa Fine Dining
  • Varanda All Day Dining

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1922
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee: 75-percent of room rate for check-in between midnight and 6:00 AM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MZN 200 per person (one way)
  • Late check-in fee: 75-percent of room rate for check-in between midnight and 6:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Property Registration Number 400000611

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 14 years old are not allowed in the swimming pool or fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Polana Serena
Polana Serena Hotel
Polana Serena Hotel Maputo
Polana Serena Maputo
Polana Serena Hotel Hotel
Polana Serena Hotel Maputo
Polana Serena Hotel Hotel Maputo

Polana Serena Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 125 out of 220 reviews" "
Rating 8 - Good. 68 out of 220 reviews" "
Rating 6 - Okay. 16 out of 220 reviews" "
Rating 4 - Poor. 7 out of 220 reviews" "
Rating 2 - Terrible. 4 out of 220 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ibiye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Sylvie

Business traveler
Liked: Amenities
No toiletries on the room unlike other Serena hotels
Stayed 3 nights in Oct 2024

10/10 Excellent

Ngowari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. The staff was extremely professional and helpful!
Stayed 4 nights in Oct 2024

10/10 Excellent

Mas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Loris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel altogether.
Stayed 1 night in Aug 2024

10/10 Excellent

Loris

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Issa

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, respectful staff and quite professional!! Love the people and the hotel!!
Stayed 5 nights in May 2024

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second visit whilst on business. Great location and the staff are highly attentive.
Stayed 1 night in Mar 2024

2/10 Terrible

John

Stayed 3 nights in Mar 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Midweek break in Maputo
Stay in central Maputo was great. Very safe area, lovely gym and pool and breakfasts at Polana. Very helpful staff for first time visitors. Meals in restaurants within walking distance. Had a few fun filled days. Thank you.
Stayed 4 nights in Feb 2024

2/10 Terrible

Amy

Stayed 1 night in Feb 2024

8/10 Good

Magdalena

Stayed 3 nights in Feb 2024

10/10 Excellent

Amina

Liked: Staff & service, property conditions & facilities
The area is very safe, right next to the presidency. I hope they can build elevators that get you from the main building to the rooms on the 4th floor. The views from the 4th floor rooms are amazing!
Stayed 4 nights in Dec 2023

4/10 Poor

idalia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
o Hotel já não é digno de 5 estrelas precisa ser r
o hotel precisa urgentemente de uma manutenção. a) 2 noites sem dormir por causa de mosquitos no quarto; b) a piscina com tijoleira solta; c) as camas da piscina com nodoas e esponja envelhecida; d) a casa de banho do quarto envelhecida com a junção da tijoleira preta de humidade De positivo o serviço do hotel, o pequeno almoço excelente e a infrastrutura colonial muito agravel
Stayed 2 nights in Jan 2024

10/10 Excellent

Juan Baptiste

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Excellent !
Stayed 5 nights in Nov 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

david

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Mohamad, dearborn

Traveled with partner
Not worth the price, outdated
Stayed 5 nights in Jun 2023

10/10 Excellent

Petra

Stayed 2 nights in Jun 2023

10/10 Excellent

Petra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Polana is a legend
Stayed 4 nights in Jun 2023

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Polana Hotel was a beautiful hotel and the staff was excellent. Loves the history and that it has been in service for 100 years.
Stayed 2 nights in Apr 2023

10/10 Excellent

Lauren

Stayed 1 night in Aug 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Gary

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2022