*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Renovations + Closures
The following facilities or services will be unavailable from October 15 2024 to October 31 2024 (dates subject to change):
- One of the swimming pools
The property will be renovating from October 15 2024 to October 31 2024 (completion date subject to change). The following areas are affected:
- One of the swimming pools
During renovations, the hotel will make every effort to minimize noise and disturbance.
Property Features
In addition to a full-service spa, Polana Serena Hotel features an indoor pool and an outdoor pool. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.
This 4.5-star property offers access to a business center and meeting rooms. This luxury hotel also offers a fitness center, a steam room, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.
Polana Serena Hotel is a smoke-free property.
- Number of indoor pools - 1
- Number of outdoor pools - 1
- Elevator
- Fitness facilities
- Number of bars/lounges - 1
- Full-service spa
- 24-hour front desk
- Conference space
- Business center
- Spa treatment room(s)
- Meeting rooms
- Year Built - 1922
- Free self parking
- Dry cleaning/laundry service
- Steam room
- Free WiFi
- Pool sun loungers
- Babysitting or childcare (surcharge)
- Smoke-free property
- Wheelchair accessible
- Safe-deposit box at front desk
- Spa services on site
- Terrace
- Hair salon
- Number of restaurants - 3
- Concierge services
- Gift shops or newsstand
- Snack bar/deli
- Banquet hall
- Laundry facilities
- Total number of rooms - 153
- Number of floors - 3
- Number of buildings/towers - 2
- Airport transportation (surcharge)
- Garden
Room Amenities
Polana Serena Hotel offers 153 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Maputo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
- Air conditioning
- Free newspaper
- Minibar
- Coffee/tea maker
- Daily housekeeping
- Phone
- Private bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- In-room safe
- Jetted bathtub
- Room service (24 hours)
- Desk
- Separate sitting area
- Turndown service
- Free bottled water
- Premium TV channels
- Wireless internet access
- Blackout drapes/curtains
- Slippers
- Shower/tub combination
- Satellite TV service
- Free WiFi
- LCD TV
- Free cribs/infant beds
- Electric kettle
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Number of beds 3
Parking
Free self parking
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Varanda All Day Dining - This restaurant serves breakfast, lunch, and dinner.
Delagoa Fine Dining - This restaurant serves lunch and dinner.
Aquarius - This restaurant specializes in sushi and serves breakfast, lunch, dinner, and light fare.
24-hour room service is available.
Spa Services
Serena Maisha has 5 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. Guests under 18 years old are not allowed in the spa.
- Number of treatment rooms 5
- Minimum age to access spa is 18
- Body treatments
- Facial treatments
- Aromatherapy treatments
- Ayurvedic treatments
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible registration desk
- Wheelchair accessible parking
- Wheelchair accessible (may have limitations)
Nearby Activities
An indoor pool and an outdoor pool are on site. Other recreational amenities include a steam room and a fitness center.
Guests under 14 years old are not allowed in the swimming pool or fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Fitness classes on site
Hotel Policies
Payment types
Fees
Optional extras
- Airport shuttle fee: MZN 200 per person (one way)
- Late check-in fee: 75-percent of room rate for check-in between midnight and 6:00 AM
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at noon
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out time is 10:00 AM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve high chair. This property accepts Visa, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Property does not follow sanitization practices of any association
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Debit cards
Children and extra beds
- Children are welcome.
- Free cribs (infant beds)!
Pet Policy
- Pets not allowed
We should mention
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Hotel Names
- Polana Serena
- Polana Serena Hotel
- Polana Serena Hotel Maputo
- Polana Serena Maputo
- Polana Serena Hotel Hotel
- Polana Serena Hotel Maputo
- Polana Serena Hotel Hotel Maputo
Hotel Reviews
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