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Crowne Plaza Maruma

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Maruma

Interior
Interior
Internet
Bar (on property)
Restaurant

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Restaurant
  • Business services

Explore the area

Map
Circunvalacion 2, Maracaibo, Zulia, 4004
  • Palacio de Eventos
    9 min walk
  • McDonald's
    2 min walk
  • El Varillal Station
    3 min drive
  • Maracaibo (MAR-La Chinita Intl.)
    41 min drive

Room options

About this property

Crowne Plaza Maruma

Maracaibo hotel with restaurant
This hotel features an outdoor pool, a restaurant, and a bar/lounge. Additionally, WiFi in public areas, a business center, and a meeting room are onsite.
Crowne Plaza Maruma offers 378 accommodations.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities consist of a business center and a meeting room.

Wired and wireless Internet access is available for a surcharge. This family-friendly hotel also offers an outdoor pool, gift shops/newsstands, and complimentary newspapers in the lobby. Onsite parking is available (surcharge).

Crowne Plaza Maruma has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transportation

  • Self parking on site (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Children's club
  • Golf
  • Outdoor pool
  • Playground
  • Tennis

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Outdoor pool
  • Playground

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Porter/bellhop

Business services

  • Business center
  • Meeting room

More

  • 15 floors
  • Ballroom

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Crowne Plaza Maruma
Crowne Plaza Hotel Maruma Maracaibo
Crowne Plaza Maracaibo
Crowne Plaza Hotel Maruma Hotel And Casino
Crowne Plaza Maruma Hotel
Crowne Plaza Maruma Maracaibo
Crowne Plaza Maruma Hotel Maracaibo

Crowne Plaza Maruma Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 2 out of 11 reviews" "
Rating 8 - Good. 4 out of 11 reviews" "
Rating 6 - Okay. 2 out of 11 reviews" "
Rating 4 - Poor. 3 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Emma, Caracas

Liked: Staff & service, property conditions & facilities
Great service
The hotel in general was great the staff were very accommodating. The only thing I would change is that they took more care when cleaning the rooms, the bathroom smelt of urine. But the rest was ok. The coffee in the room did not have milk, a suggestion would be to add milk and tea for those that don not like coffee.

4/10 Poor

Luis, Miami, FL, USA

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
bad stay in Maracaibo
The Hotel has leaks, the promise rooms with a view, both rooms were to an inside patio overlooking the air conditioned equipment in the lower floor an a wall in front, the bed was rigid as the floor,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Not a 5 stars hotel
this is not a 5 stars hotel, very dissapointed. Will not come back again

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
No hot water no Internet
The location is okay for business but only for business, its convinient close to the airport. The rooms are fine and there are enough service personel on duty at all times. How ever dont ask them to solve a problem that is not mentioned in their job description the staff seems not to know that they are there for servicing me - or they where just tired. Stayed there on April 17th to my surprise there where no hot water in the shower "left a claim for the management but untill now nobody has answered to it, (now a week ago)", the following morning the taxi driver informed me that hot water had been out for more than a week. Stayed there again on April 23rd but this time the Internet didnt work and I didnt make a complaint to the management -- since they dont answer any way. Value for money on a scale from 1 to 10 (10 best) 3 ...

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds were really hard. And the water had a yellow color to it. But everything else was nice. Good service and beautiful pool.

8/10 Good

Graciela, Houston, Tx

Liked: Cleanliness, staff & service, room comfort
My stay at Maruma on December 18-22, 2012
The stay was very pleasent. Probably the bathroom could have a touch up. There is no casino due to the actual political situation. In overall it was very good.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Romy, France

Liked: Cleanliness, property conditions & facilities, room comfort
Juste moyen
Bel hôtel mais peut bien mieux faire. En 4 jours, les repas étaient quasiment les mêmes, je n'ai pas réussi à établir de relations téléphoniques avec mon pays et la connexion wifi est très lente . L'accueil est froid même si par ailleurs le service est bien fait. Les lits sont immenses et confortables mais cela ne suffit pas. Personnellement je n'y retournerai pas.

6/10 Okay

Verified traveler

Liked: Cleanliness
reliant on the hotel
Very noisy in the room due to the disco underneath. Ths service in the room and electrical equipment is very bad. The room prices are way too high due to the service and comfort.