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Hard Rock Hotel Marbella – Puerto Banús

4.0 star property

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Photo gallery for Hard Rock Hotel Marbella – Puerto Banús

2 outdoor pools, pool umbrellas, sun loungers
3 bars/lounges, rooftop bar, lobby lounge
Reception
Aerial view
Classic Room | Balcony view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Spa
  • 24/7 front desk
  • Gym

Explore the area

Map
Urb. Nueva Andalucía, s/n, Marbella, Málaga, 29660
  • Centro Plaza
    ‪5 min walk‬
  • Playas del Duque
    ‪12 min walk‬
  • El Corte Ingles Shopping Center
    ‪13 min walk‬
  • Málaga (AGP)
    ‪50 min drive‬

Room options

View all photos for Classic Room

Classic Room | Premium bedding, memory foam beds, minibar, in-room safe

Classic Room

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Suite (Rock)

Suite (Rock) | Premium bedding, memory foam beds, minibar, in-room safe

Suite (Rock)

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Studio Suite (Platinum)

Studio Suite (Platinum) | Premium bedding, memory foam beds, minibar, in-room safe

Studio Suite (Platinum)

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Studio Suite (Gold)

Studio Suite (Gold) | Premium bedding, memory foam beds, minibar, in-room safe

Studio Suite (Gold)

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Terrace

Deluxe Room, Terrace | Premium bedding, memory foam beds, minibar, in-room safe

Deluxe Room, Terrace

  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, memory foam beds, minibar, in-room safe

Deluxe Room

  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Room

Superior Room | Premium bedding, memory foam beds, minibar, in-room safe

Superior Room

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Studio Suite (Silver)

Studio Suite (Silver) | Premium bedding, memory foam beds, minibar, in-room safe

Studio Suite (Silver)

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Hard Rock Hotel Marbella – Puerto Banús

4-star hotel in Puerto Banús
This hotel features 3 restaurants, 2 outdoor pools, and a full-service spa. WiFi in public areas is free. Additionally, 2 poolside bars, 3 bars/lounges, and a fitness center are onsite.
Hard Rock Hotel Marbella – Puerto Banús offers 383 air-conditioned accommodations with minibars and espresso makers. Memory foam beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hard Rock Hotel Marbella – Puerto Banús features 2 outdoor swimming pools and a fitness center. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and 3 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

This Art Deco hotel also offers a terrace, multilingual staff, and gift shops/newsstands. Limited onsite parking is available on a first-come, first-served basis (surcharge). A total renovation of this property was completed in June 2022.

Hard Rock Hotel Marbella – Puerto Banús has designated areas for smoking.

Sessions - This buffet restaurant serves breakfast only.
Zengo - Asian Cuisine - Onsite restaurant. Open daily.
Sun Society - Adults Only - Onsite rooftop bar. Open daily.
Lounge Bar - Onsite lobby lounge. Open daily.
Eden Pool Club - Onsite bar. Open daily.
24-hour room service is available.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 20 per night)
  • Limited onsite parking

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Eden Pool Club
  • Lounge Bar
  • Sessions
  • Sun Society - Adults Only
  • Zengo - Asian Cuisine

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Shopping
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Lifeguards on site
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • Art Deco architecture
  • Biodegradable drinking straws available
  • Built in 1970
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • No plastic drinking straws
  • Reception hall
  • Renovated entire property - June 2022
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Renovations and closures

The following facilities or services will be unavailable from March 9 2025 to March 20 2025 (dates subject to change):
  • One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from February 21 to April 9:
  • One of the dining venues

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50 per pet, per night, plus a one-time cleaning fee of EUR 75
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 125 per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: EUR 20 per night
  • Pet fee: EUR 50 per pet, per night plus EUR 75 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Clean and Safe (Palladium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hard Rock Hotel Marbella
Hard Rock Hotel Marbella – Puerto Banús Hotel
Hard Rock Hotel Marbella – Puerto Banús Marbella
Hard Rock Hotel Marbella Adults Only Recommended
Hard Rock Hotel Marbella – Puerto Banús Hotel Marbella
Hard Rock Hotel Marbella – Puerto Banús Adults Recommended

Hard Rock Hotel Marbella – Puerto Banús Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 388 out of 635 reviews
Rating 8 - Good. 137 out of 635 reviews
Rating 6 - Okay. 63 out of 635 reviews
Rating 4 - Poor. 18 out of 635 reviews
Rating 2 - Terrible. 29 out of 635 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Harvinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great place to stay. Would have been good to have been informed that the spa was closed for maintenance
Stayed 3 nights in Nov 2024

10/10 Excellent

Nick

Stayed 1 night in Nov 2024

10/10 Excellent

Reddouane

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Nov 2024

10/10 Excellent

Jonathon

Stayed 2 nights in Nov 2024

10/10 Excellent

DANIEL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena experiencia Excelente hotel muy buena atencion
Stayed 1 night in Nov 2024

8/10 Good

Andrejs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great staff, very welcoming and helpful. Had a very good stay at this hotel. The only issue was the electric car charging. If it doesn’t work for a long time they should remove this option. Otherwise, great hotel with great location and great breakfast buffet
Stayed 1 night in Nov 2024

6/10 Okay

Angela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A impactful, wow factor hotel, with a live band setting up in the lobby as we arrived. Sadly disappointing check-in: slow service, no arrival acknowledgment, no double bed available (despite the hotel clearly not being at capacity and despite having checked in online 2 days earlier). Vouchers offered for a free drink with a spend of €30 in the on-site restaurant when dinner was included in our Half Board rate, the same for an off site restaurant, plus a glass of cava each from the main bar which we saved for departure. Recommended not to use the beach access pathway in the evening - a welcome warning as the subway was intimidating enough in daylight! Hotel was clean & tidy & smelled delightful in the accommodation corridors, although the fishy aroma from dinner on Sunday evening seemed to linger downstairs somewhat into Monday. Disappointed to only see 2 brief live acts during our stay (Saturday night until afternoon) Deluxe bedroom was fine. Nice. Pool view with balcony which would have been a great perk if there had been anything happening around the pool on the stage or terrace or DJ dome. TV was limited - eventually found Film4 in English - HR music channels were not interactive, playlists not always playing smoothly or sync’d with the ‘video’ (single covers to ID track playing). No access to Netflix:Prime:apple - chrome cast didn’t work. Food in main restaurant was generally good, fresh & plentiful.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jamal

Stayed 1 night in Oct 2024

10/10 Excellent

Ariel

Stayed 1 night in Oct 2024

10/10 Excellent

Alistair, Warlingham

Stayed 3 nights in Oct 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel to stay at and the pool is great place to relax. Room was very good with comfortable beds
Stayed 2 nights in Nov 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money super breakfast lovely pools
Stayed 5 nights in Nov 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Donna-leigh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely hotel Extremely clean Fantastic breakfast and dinner Highly recommend Would definitely return
Stayed 2 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Hard Rock in every way including the vip services available to any guest, including having a guitar delivered to our room just for fun at no charge. Our only negative was our room service experience. The food was delicious, but If I’m paying $28 for a burger, I would expect a plate. Our dinner was handed over in a paper bag.
Stayed 3 nights in Oct 2024

10/10 Excellent

Anthony

Excellent All Round
We stayed for 5 days bed and breakfast and used this Hotel as a base to explore Marbella. Everything about the Hotel was excellent. This was our first stay at Hard Rock Hotels and we will definitely search more Hard Rock Hotels in future. The room was spacious, the breakfast choices were superb and the staff are very friendly and welcoming. I would recommend this hotel very highly. Thank You
Stayed 4 nights in Oct 2024

10/10 Excellent

Robert James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was travelling here for a triathlon, and the hotel staff were incredibly helpful in every way they could be.
Stayed 5 nights in Oct 2024

8/10 Good

Tally

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Francisco, Cicero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very good stay, the property is exactly what you would expect for the area. It's clean, quiet, has a very nice pool and bar. Staff was very friendly and approachable. The bartenders at the lobby bar were my favorite. They were always smiling and making conversation with everyone. They definitely made everyone feel welcomed. There was only one time that a front desk agent was a bit rude and snippy but I didn't stay with him long.
Stayed 6 nights in Oct 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent

6/10 Okay

Laura

Traveled with partner
Liked: Staff & service, property conditions & facilities
Good hotel perfect location. Had ants in the room and had to moan everyday about cleaning our room as wasn’t done
Stayed 4 nights in Oct 2024