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Artuklu Kervansarayi - Special Class

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Photo gallery for Artuklu Kervansarayi - Special Class

Shower, free toiletries, hair dryer, slippers
Deluxe Quadruple Room, 1 Bedroom | 1 bedroom, free WiFi
Interior
Breakfast, lunch and dinner served
Reception

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Room service
  • Laundry
  • Parking included
  • Air conditioning
  • Housekeeping
$81
includes taxes & fees
Nov 20 - Nov 21

Explore the area

View in a map
1. Cd, Savurkapi Mahallesi, Mardin, Mardin, 47100
  • Place, Great Mosque of Mardin
    ‪11 min walk‬
  • Place, Mardin Castle
    ‪13 min walk‬
  • Place, Mardin Museum
    ‪18 min walk‬
  • Airport, Mardin (MQM)
    ‪17 min drive‬

Room options

View all photos for Standard Double or Twin Room

Shower, free toiletries, hair dryer, slippers

Standard Double or Twin Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | 1 bedroom, free WiFi

Presidential Suite, 1 Bedroom

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Twin Bed

Shower, free toiletries, hair dryer, slippers

Standard Room, 1 Twin Bed

  • 215 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Room, 1 Double Bed

Shower, free toiletries, hair dryer, slippers

Economy Room, 1 Double Bed

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 3 Twin Beds

Shower, free toiletries, hair dryer, slippers

Standard Room, 3 Twin Beds

  • 30 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Economy Room, 3 Twin Beds

Shower, free toiletries, hair dryer, slippers

Economy Room, 3 Twin Beds

  • 30 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Royal Suite, 1 King Bed

Royal Suite, 1 King Bed | 1 bedroom, free WiFi

Royal Suite, 1 King Bed

  • 40 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, 1 Bedroom

Deluxe Quadruple Room, 1 Bedroom | 1 bedroom, free WiFi

Deluxe Quadruple Room, 1 Bedroom

  • 376 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

Honeymoon Double Room

  • Valley view
  • Sleeps 2
  • 1 Queen Bed

Family Room

  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Superior Room

Superior Room | 1 bedroom, free WiFi

Superior Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Traditional Single Room

Traditional Single Room | 1 bedroom, free WiFi

Traditional Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Traditional Triple Room

Traditional Triple Room | 1 bedroom, free WiFi

Traditional Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About this property

Artuklu Kervansarayi - Special Class

Hotel in Artuklu
Along with a restaurant, this hotel has a coffee shop/cafe and coffee/tea in a common area. Free breakfast (local cuisine), free WiFi in public areas, and free valet parking are also provided. Other amenities include 24-hour room service, laundry facilities, and a 24-hour front desk.
Artuklu Kervansarayi - Special Class offers 58 accommodations with complimentary bottled water and slippers. LCD televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The hotel offers a restaurant and a coffee shop/cafe. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Colonial hotel also offers a library, a terrace, and tour/ticket assistance. Onsite self parking and valet parking are complimentary.

Artuklu Kervansarayi - Special Class has designated areas for smoking.

A complimentary local cuisine breakfast is served each morning between 8 AM and 10:30 AM.
Onsite venue - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to 10:30 AM
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Library

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • Built in 1285
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating

Policies

Check-in

Check-in time starts at 1 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 17 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 2022-47-0047

We should mention

Alcohol is not served or permitted at this property

Property is also known as

Artuklu Kervansarayi Special Class Hotel
Kervansarayi Special Class Hotel
Artuklu Kervansarayi Special Class
Kervansarayi Special Class
Artuklu Kervansarayi Mardin
Artuklu Kervansarayi - Special Class Hotel
Artuklu Kervansarayi - Special Class Mardin
Artuklu Kervansarayi - Special Class Hotel Mardin

Artuklu Kervansarayi - Special Class Reviews

Reviews

6.8
Rating 10 - Excellent. 74 out of 279 reviews
Rating 8 - Good. 78 out of 279 reviews
Rating 6 - Okay. 53 out of 279 reviews
Rating 4 - Poor. 32 out of 279 reviews
Rating 2 - Terrible. 42 out of 279 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

4.6/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Rene

Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

6/10 Okay

Shirley

Liked: Staff & service

Disappointing

The hotel is beautiful and historical however there was only warm water available for showering at 9pm, water was freezing cold or luke warm. The hotel advertisement states they have a laundry service, when I asked the receptionist she advised they did not have a laundry service. We also had to ask for clean towels and the bed to be changed and room to be cleaned. The room which was the Presidential suite 316 was cold on arrival, radiators not on for the duration of our stay, there was air con unit for heating however wasn’t very effective. The porter was very helpful and an asset to the hotel, unfortunately I wouldn’t stay there again.
Stayed 3 nights in Mar 2025

6/10 Okay

piyush

Traveled with family
Liked: Staff & service
Disliked: Amenities
internet is poor, could not get room internet.no heater in room. room was very cold. no door on shower. after shower, water was every where including near bed, front door.no shampoo or soap in shower ,
Stayed 2 nights in Apr 2022

2/10 Terrible

Alisa

Stayed 3 nights in Oct 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

A horrible night at the "Royal" Suit

We had a horrible night. We booked a Royal suit but it was far from that. The room was just next to the wedding yard with a wedding party ongoing with noise and very loud music till 11:30 pm. This would not even be a problem but nobody told us about it. Knowing this we would have selected a different room. When we called the reception, the staff wasnt cooperative, telling us the music will stop soon but it went on for hours. The room was generally nice (very spacious), however, it had several shortcomings that a hotel of this level shouldnt afford - run down bathroom, non-functional electric plugs, no separate toiletries. We could live with these room shortcomings, but the attitude of the staff was really off putting, and destroyed our mood and wish to stay at this hotel again.
Stayed 1 night in Aug 2021

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Business traveler
Disliked: Amenities
The building is historical and beautiful. Location is great, accessible, and quite. In city view rooms, Sunrise and Sunset is so beautiful. Re to customer service, Tarek is the best in the hotel!
Stayed 4 nights in Dec 2020

10/10 Excellent

Anna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best place I stayed in Turkey. Very charming. Breakfast was really good and staff polite
Stayed 2 nights in Oct 2020

10/10 Excellent

Veronique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Nice building

Few uneasy rooms. Bathrooms could be ameliorated. Staff and building very good
Stayed 2 nights in Oct 2019

8/10 Good

Lucia

Liked: Cleanliness, property conditions & facilities, room comfort

Beautiful palace but basic rooms

Almost no English spoken. No parking despite what written in the hotel description, only free parking places in the street in poor condition. Nice terrace with beautiful view but forbidden to stay unless you buy a drink. The ancient building has a lot of character and it’s beautiful, but not the rooms, they are basics and very plain. Good breakfast. Decent wifi. Good location but already at the far end of the Main Street.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
+Historical building. Beautiful. - Room door was a simple latch!! - blow drier socket with wires exposed - room lights too dark
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities
The place is gorgeous but no hot water for 2.5 of my 3 days, my room was never cleaned, no garbage bins provided, no water provided, etc.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very authentic place and superb staff. Very good location, in the middle of the whole old mardin. Full of history, you walk right in to old times.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful old building impeccably renovated. Huge, comfortable rooms. The staff could seem a bit cold, though. But overall, excellent.
Stayed 2 nights in Oct 2018

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Nice location beautiful hotel and great service. I would stay again for sure
Stayed 3 nights in Oct 2018

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

darkness at the break of noon

The hotel was really good but the room and bathroom were very small with no natural daylight
Stayed 2 nights in Oct 2018

2/10 Terrible

G, New Jersey US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The attitude of the front desk personnel when we checked into the hotel was just a sign of things to come. We could not be accommodated for separate beds and the two rooms we had asked for on separate floors at the opposite ends of each floor. One of the rooms stunk like sewage and we told them about it and asked for a room change, we were told there were no rooms available. All of this communication was delivered to us like we were pieces of dirt, not inconvenienced customers. When the owner finally got involved, we were promised a room change for the next day. They promised to clean the bathroom so that it won't smell as bad. When we got back to the room that night the only thing done was spraying some fragrance to disguise the smell which did not work at all. The next morning we woke up to a very hot room with no AC running. Then we realized the power was out in the hotel. As we tried to find our way through the dark hallways to the other room we kept bumping into other customers, and metal pieces hanging from the ceilings or walls. The buffet breakfast served in the dark dining area ran out of bread in five minutes causing almost a revolt among Turks addicted to bread. Nobody bothered to put some sort of lighting to ease the pain or apologized for the inconvenience. We left the hotel assuming we will be given the promised room change. When we got back to the hotel that evening, not only did we not have a new room but there was no room service done in our old room.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Old, classic beautiful building near the amenities

Very nice stay during 3 nights. The staff were very helpful, friendly and considerate.
Stayed 1 night in May 2018

10/10 Excellent

Nurul Amal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely A MUST Stay

I read the reviews before booking and was horrified at first, but then there weren’t any other accommodation that fits my budget at the time so I continued to booking 3 Standard double rooms. Plus, I thought that bigger hotels or stats would be better than smaller ones. The bad reviews are still in my mind as the booking date comes closer. I arrived late at around 10pm. My first impression was “Wowwww!”. 1000 times better than what I expected. The room was comfortable and has hot water. I would say don’t believe all the reviews.

8/10 Good

Ümit

Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Yeteri

Otel temiz, taş evi ambiyansıyla çok güzel bir yerleşke genel itibari beğendik fakat tek kötü yani gece yarısı sular kesildi ve sabaha kadar da gelmedi. Bu yüzden puan biraz kırdım fakat genel itibari ile memnun kaldık.
Stayed 1 night in Jul 2025

6/10 Okay

Süleyman

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Renligheden af værelset, specielt støvsugning af tæppet kunne godt være bedre. Morgenmaden var meget kedelig og tør.
Stayed 2 nights in Jul 2025

6/10 Okay

Seydi vakkas

Stayed 3 nights in Jul 2025