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Our stay was amazing. The staff were 100% attentive 100% of the time. Prooerty needs slight updating & food could be better. Still highly recommended & I would return if I was back in Ubud.

Simply a wonderful place to stay. Loved our room. Loved the staff. Food was great. Can’t wait to go back

Sanctoo villas is beautiful accommodation and the people there are wonderful. We stayed for three nights in total and stayed in the “llama room”. I’m not sure what classification of room this is as it’s not actually what we booked. Word of caution. We booked a family suite and included the ages of the children in the booking (6 and 9) and were charged as such. When we arrived the suite has one bed and we were expected to sleep in one bed with the four of us. There was a sofa they offered to put a sheet onto at an extra charge but this wasn’t suitable. We paid to upgrade our room in the end but this would have been a real problem if that wasn’t available. Other than that, the zoo is great, the pool is lovely and the grounds are beautiful and well kept. The lemur apartments were a real treat. They are in the zoo so you are right in with exotic birds, lemurs and a wallaby. A real treat (be prepared for an 0600 wake up call though from the animals. This room specifically) The chef is awesome. The food was beautiful. Everything we ate was of high quality and there are a good few children’s options. The serving and reception staff are a credit to the hotel and our girls loved talking with them. It’s billed as a 5 star hotel and there are some minor bits that stop that. Can’t charge to room, they do a 3for2 beer offer, we ordered two but didn’t see the offer and they didn’t make us aware charging for 2 with no third. In room drinks average etc.

Beautiful location and room was nice BUT some of members of the staff were neither helpful nor nice. We arrived with a toddler early, so we went for lunch while waiting for the room to be ready but they didn’t make any effort to get us into the room before 2 pm sharp even though I told many times the baby needs a nap. For a 5 stars hotel in a very remote area, there is only one restaurant with a very little options. For example you can’t get a beef burger if you don’t eat pork as they prepare the patty with pork ahead of time. Also we were 3 people in the room including a toddler but they repeatedly put only 2 towels in the bathroom. Finally since it is remote, scheduling a drive in and out is mandatory. If you use the hotel service they charge you double price! Overall the place was beautiful but the service and restaurant options need serious improvement.

All the staff were so helpful, especially Oki who looked for a spare caron box for my rattan bags :) If i were to come back to Bali again, i will stay here at Nau and never go out anymore until I have to come back home.

Our room was phenomenal — incredibly spacious with a huge, comfortable bed. The private pool was also a great size and was definitely the highlight of our stay. The villa is situated quite central to all walkable areas. The staff were consistently warm and welcoming, helping with our bags and providing local recommendations that turned out to be absolutely perfect. Breakfast was also very enjoyable and personally served to our room each morning, which added a lovely touch. The bathroom setup was very unique and beautifully aligned with the Bali island aesthetic. It was a large semi-outdoor space, which looked stunning and created a very tropical atmosphere. However, it didn’t work as well for us personally from a practical perspective, especially at night. Because the space was outdoors, there were quite a few mosquitoes, ants, and occasionally bats, which made using the bathroom in the evenings a little uncomfortable. On our final morning, we also found a large lizard in the toilet bowl. Of course, we completely understand that Bali is a tropical island and encounters with wildlife are to be expected. That said, we personally would have found the stay more comfortable if the bathroom and toilet area had been more enclosed indoors.

Amazing everything from staff to facility