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Hivernage Secret Suites & Garden

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hivernage Secret Suites & Garden

Interior detail
Outdoor pool, sun loungers
Executive Suite | Living area | Flat-screen TV
Executive Suite | View from room
Executive Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Hot Tub
  • Pool
  • Breakfast included
  • Room service
  • Air conditioning
  • Laundry

Explore the area

Map
Rue El Houssima, Quartier de l'Hivernage, Marrakech, 40000
  • Avenue Mohamed VI
    5 min walk
  • Le Dar 6
    5 min walk
  • Marrakech Central Station
    18 min walk
  • Marrakech (RAK-Menara)
    10 min drive

Room options

View all photos for Executive Suite

Executive Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Executive Suite

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Suite

  • 322 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite

  • 258 sq ft
  • Sleeps 2
  • 1 Twin Bed

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About this property

Hivernage Secret Suites & Garden

5-star riad in Hivernage
An outdoor pool, a restaurant, and a snack bar/deli are available at this riad. Free full breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, a spa tub, and a business center.
Hivernage Secret Suites & Garden offers 6 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, and slippers.

This Marrakech riad provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a spa tub are on site.
Hivernage Secret Suites & Garden features an outdoor pool and a spa tub. Dining options at the riad include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Wireless Internet access is complimentary.

A business center is on site at this 5-star property. This Art Deco riad also offers a library, a terrace, and gift shops/newsstands. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Hivernage Secret Suites & Garden has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:30 AM and 10:30 AM. A complimentary manager's reception is offered each day.
Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
A complimentary grocery shopping service is offered and room service is available.

Languages

Arabic, English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:30 AM
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Library
  • Outdoor pool
  • Spa tub

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center

Outdoors

  • Garden
  • Pool loungers
  • Terrace

More

  • Art Deco architecture
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Rollaway/extra beds are available for EUR 45.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.17 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 25 per room (one-way)
  • Rollaway bed fee: EUR 45.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms

Property is also known as

Hivernage Secret Suites Garden Hotel
Secret Suites Garden Hotel
Hivernage Secret Suites Garden
Secret Suites Garden
Hivernage Secret Suites &
Hivernage Secret Suites & Garden Riad
Hivernage Secret Suites & Garden Marrakech
Hivernage Secret Suites & Garden Riad Marrakech

Hivernage Secret Suites & Garden Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 35 out of 44 reviews" "
Rating 8 - Good. 4 out of 44 reviews" "
Rating 6 - Okay. 3 out of 44 reviews" "
Rating 4 - Poor. 1 out of 44 reviews" "
Rating 2 - Terrible. 1 out of 44 reviews" "

9.2/10

Cleanliness

9.8/10

Staff & service

7.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

david

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Much better options nearby for the price. This property does not deserve the star rating it boasts. Very run down and shabby
Stayed 3 nights in Apr 2024

10/10 Excellent

Joshwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience
Hivernage was amazing. The garden and pool area are such a nice and quiet escape from wherever you are coming from. The service here is also outstanding, the staff go out of their way on every request.
Stayed 1 night in Apr 2024

10/10 Excellent

Joshwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and Best Service
This place was so beautiful and the staff was so incredibly friendly. It is close to all the major sites and the service is amazing.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ayana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet spot set in peaceful gardens with pool, great breakfast and extremely kind and helpful staff
Stayed 5 nights in Nov 2023

10/10 Excellent

Kathy, altamonte springs

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing
Stayed 1 night in Feb 2023

6/10 Okay

Merrill

Traveled with group
Liked: Cleanliness
Riad could be 5 star, but Ayoub is the best!!
Temperatures were running even higher than normal so I msg'd the Riad prior to our cancellation date to ensure that the a/c was working well and was assured it was. The riad knew our arrival time because they arranged for our transportation. When we arrived the air in the room was not on (it was 112 that day!) When they turned it on, initially cold air was coming out but within 1 hour, no more cold air. Abraham offered to move us to a "better" room for an additional fee. The room was larger but the a/c unit could not handle the size of the room. We wound up sleeping on the couch because it was the closest to the a/c. We shared our frustrations with Ayoub, a different mgr, and he was completely customer focused. We had to move to yet a 3rd different room, but he assured us that the a/c would work properly and he delivered on his promise. The only downside was no a/c in the bathroom area so you had to shower quickly and then get ready in the bedroom. This riad could be amazing if they would do 2 things...upgrade the a/c in each room (there are only 6!) and improve the level of customer service. Ayoub is fantastic - as is the young lady that cleans the rooms and much of the property - and they are what kept us at the property! Ayoub was truly the one person who really seemed to care about customer satisfaction and would not only keep his promise but follow up to make sure your problem was resolved to your satisfaction. This place could go from good to great...
Stayed 4 nights in Jul 2022

10/10 Excellent

nitsan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

AMYN-MOHAMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018

10/10 Excellent

Carlos, Hallandale, FL USA

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great. Helpful staff. Towels and robes need an upgrade.
Stayed 2 nights in Dec 2018

8/10 Good

Reece, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you like quiet friendly places then this is the place for you! We has trouble finding it because although it's very near to the town it's well hidden. Its set in q nice garden and only has about 6 rooms so a very peaceful place to stay. Staff very friendly and welcoming. Rooms generally very clean although the wardrobe could have done with a bit of a dusting. On site restaurant food very nice but as to be expected, it's a bit more pricey than venturing out to one of the many restaurants in the town. Within easy walking distance of Marrakech main shopping mall and also easy to walk to the new town. Old town only 5-10 mins in a taxi. Hotel was also very happy to arrange trips to see different tourist attractions and the price for these was actually very reasonable. Was a little disappointed they didn't give complimentary water / fruit in our room for our arrival but they did give us a nice mint tea. Room facilities good with good Wi-Fi and tv. Minor niggles aside, we were very pleased with our choice of place to stay and if we ever come back to Marrakech we would definitely stay here again.
Stayed 7 nights in Nov 2018

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hivernage Secret Suites comfy yet "authentic"
Hivernage Secret Suites was what we hoped for -- a comfortable, roomy place centrally located but still outside the congestion of Medina. In many ways, it felt more like a mansion than a hotel. Well maintained, and showed heritage unmatched by new hotels. More privacy than a bed-and-breakfast. Not a riad, since it is not built around a central courtyard. However, the advantage of the layout is spacious feel to the beautiful gardens and pool/patio areas. We found the food delicious and eating poolside was lovely. The staff was unfailingly eager to please. Big balcony went unused due to early October heat. Safe, modern neighborhood. At the very outer range of walking distance to Medina, but easy to get a taxi. The only minor complaints were balky cable TV reception and wi-fi that didn't quite reach to our room. We didn't visit Morocco to be glued to electronics anyway.
Stayed 2 nights in Oct 2018

10/10 Excellent

Shah, Cancun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff great location and beautiful suites, I would stay there again.
Stayed 3 nights in Aug 2018

10/10 Excellent

zach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded villa style hotel
Amazing bedroom, 2 couches and a large bed. The view from the window is great, of the pool and garden area. The terrace/balcony is a great place to relax as well. The closet area between the bathroom and bedroom has many spacious closets to store luggages. The bathroom has 2 sinks, with a walk in shower and bathtub. The food was great as well, breakfast or dinner. Sort of hidden in the villa area of Marrakech, not far from the airport.
Stayed 1 night in Mar 2018

10/10 Excellent

Tarik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Paul, Pirtsmouth, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Not really a hotel as it only has five rooms. Only had one evening mea there as the staff were very helpful in finding two excellent nearby restaurants. Decor is typically Moroccan. Only downer is the small outdoor pool is heated by natural sun so we couldn’t use it in February
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel. A welcome surprise in Marrakech
The hotel is amazing. We stayed in the Medina the first night and checked out the next day. I’m so grateful we found this beautiful retreat in a clean and gorgeous part of town. This a must stay hotel.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend it to everyone Super hotel
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Amazing service, lovely staff and Riad is well located and walking distance to restaurants and touristique places
Stayed 3 nights in Dec 2017

10/10 Excellent

Maria, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Midway to airport from Medina
I was greeted warmly, foyer had a welcoming, homey feel to it, I was offered mint tea and dessert while my room was being prepared (I came in 4 hours early than check in time). I was then ushered to my room that was beautifully prepared, rose petals on the bed. The service was personalized which made one feel catered to. You got to have breakfast every morning in the garden, served with a tray to fill your dietary requirements. It is a lovely 6-room villa with pleasant staff. It is located in a well-kept residential area, 10 minutes by cab to airport and 10 minutes to Medina by taxi, 35 minutes to walk. You get peace, quiet and relaxation while on vacation. Best value.
Stayed 6 nights in Oct 2017

10/10 Excellent

Wayne, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel of our trip.
We traveled for a month and stayed at over ten hotels. This one was our favorite. It's a secluded private garden home style hotel, The staff is like family and make you feel at home. There are only six rooms and the staff is usually around ten so you'll usually have around three people ready at any moment to attend to you. Dining in the garden is very nice and the meals are as good if not better than anywhere in the city, Gourmet and still home style cooking. Have the phone number ready because a lot of taxi drivers don't know where it is and need to call for directions. Location is walkable to most areas but away enough to be quit. When I go back to Marrakesh I'll definitely stay here again.
Stayed 5 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, very posh hotel for an affordable pri
Beautiful property with a very friendly staff. Very relaxing stay!
Stayed 2 nights in Oct 2017

10/10 Excellent

Micke, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
The hotel is a new opening, location is very good near to all city attractions, the pool and garden fabulous, the restaurant serve a tasty dishes, the suites are very well equipped with luxury furnitures. The staff is very friendly and helpful. I would certainly recommend this luxury property.
Stayed 1 night in Sep 2017

10/10 Excellent

ILHAME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une Nuit Parfaite dans un Hôtel Exceptionnel
Nous avons passé une nuit absolument parfaite dans cet hôtel. La chambre était impeccablement propre, spacieuse et décorée avec goût. Le lit était extrêmement confortable, nous avons très bien dormi. Le petit-déjeuner était varié et délicieux. Le service était irréprochable, le personnel était accueillant, professionnel et toujours prêt à nous aider. Nous recommandons vivement cet hôtel et nous y reviendrons sans hésitation ! ---
Stayed 1 night in Jul 2024