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Murano Resort Marrakech

4.0 star property

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Photo gallery for Murano Resort Marrakech

Deluxe Triple Room | Balcony
Front of property
Outdoor pool
Deluxe Triple Room | View from room
Meeting facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Pool
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Douar Abiad La Palmeraie, Marrakech, 40000
  • Palmeraie Palace Golf
    ‪6 min drive‬
  • Dar el Bacha Palace
    ‪9 min drive‬
  • Le Jardin Secret
    ‪11 min drive‬
  • Marrakech (RAK-Menara)
    ‪27 min drive‬

Room options

View all photos for Standard Room

Standard Room | 1 bedroom, free minibar, in-room safe, soundproofing

Standard Room

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | 1 bedroom, free minibar, in-room safe, soundproofing

Deluxe Triple Room

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room | 1 bedroom, free minibar, in-room safe, soundproofing

Superior Room

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Murano Resort Marrakech

4-star hotel in Annakhil
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe, and 24-hour room service.
Murano Resort Marrakech offers 24 air-conditioned accommodations with free minibar items and safes. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Marrakech hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered on select days. Public areas are equipped with complimentary wireless Internet access.

This Marrakech hotel also offers an outdoor pool, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Murano Resort Marrakech is a smoke-free property.

The hotel offers a complimentary manager's reception on select days.
Murano Resort Marrakech has a restaurant on site.
24-hour room service is available.

Languages

Arabic, English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: MAD 140 for adults and MAD 100 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free manager's reception
  • Snack bar/deli

Things to do

  • Outdoor pool
  • Playground
  • Stereo

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MAD 700 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MAD 500 per stay
  • A tax is imposed by the city: MAD 19.80 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MAD 140 for adults and MAD 100 for children
  • Airport shuttle fee: MAD 150 per room (one-way)
  • Rollaway bed fee: MAD 700 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Murano Marrakech
Murano Resort
Murano Resort Marrakech
Murano Hotel Marrakech
Murano Resort Marrakech Hotel Marrakech
Murano Resort Marrakech Hotel
Murano Resort Marrakech Marrakech
Murano Resort Marrakech Hotel Marrakech

Murano Resort Marrakech Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 60 reviews
Rating 8 - Good. 23 out of 60 reviews
Rating 6 - Okay. 8 out of 60 reviews
Rating 4 - Poor. 5 out of 60 reviews
Rating 2 - Terrible. 4 out of 60 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

3.0/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Babafemi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly the best choice of stay in Marrakech..
It was an amazing stay.. I’m definitely doing it again with my family.
Stayed 2 nights in Oct 2019

10/10 Excellent

Sofiabousseva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

6/10 Okay

Jason, uk

Liked: Cleanliness, staff & service, room comfort
nice hotel shambles of a city
never again ! twice now and I would stay in the bottom of my garden rather than go back , one of the most difficult and shambolic places there is on this earth.
Stayed 5 nights in Dec 2017

8/10 Good

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort in beautiful setting
I wanted a few days in the sun - and got exactly that. The hotel is in the Palmeraie (huge palm grove) outside Marrakech itself. A shuttle can be ordered easily from the hotel. The food in the hotel was very good and the breakfasts were excellent. I'm happy to recommend the Murano Resort.
Stayed 5 nights in Nov 2017

8/10 Good

LENA, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spot
HOTEL: calm, nicely decorated, green, spacious STAFF: friendly and welcoming ROOM: comfortable, big terrace, stunning view, huge bathroom FOOD: Average breakfast

8/10 Good

Taz, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely return
Front of house staff are very pleasant and approachable. They spoke very good English. They recommended good but very pricey places to eat so it's best to do your own restaurant searching for the evenings. I found the breakfast a bit bit of a disappointment this was the hotels downfall.

8/10 Good

Laurence, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little oasis in a busy city
a great place with lovely ground Food is sensible in price Rooms are really great but go for bigger ones 4 Swimming pools so comfortable its great

6/10 Okay

Preston, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely hotel, but F&B dreadful
The actual hotel is great - rooms are a good size, decor average, and gardens well kept. The service leaves a lot to be desired. Our transfer to the airport was not booked, so we waited at the airport after calling to say we had a arrived. The F&B was dreadful. Breakfast was awful, and every morning, they had less items on offer. the menu for the main restaurant had so many items missing - and for desert, the only thing they had was a macaroon which was frozen in the middle, so as a result we only had dinner on one occasion - and on another occasion thought we'd have a sweet after dinner, but again, only macaron was available. They had no ice-cream, and when you travel with kids, its not acceptable. The pool was good, and gardens well kept - so pleasant to stay around the pool - badly let down by the very slow service, and some attendants, super bad. on one occasion, we were in the pool, and 2 friends of an employee came to lie at the pool. they removed my daughters itms from the sun-bed, and when we told the staff that that sun-bed was occupied by my daughter, she responded and said another one will come available soon. her friends refused to move, and another guest spoke to them in French, and eventually they moved to another spot - shocking behavior, and really put a downer on the day. their service was redeemed by a new member of staff Hassan - he was attentative, remembered what we liked, and tried very hard to please - he made our stay.

10/10 Excellent

Martin Ward, Great Glen, Leicestershire LE8, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Murano Marrakech - The perfect honeymoon getaway.
Stayed at the Murano Marrakech last week, (April 2012) and cant speak highly enough of it, from the 4 swimming pools to the great food (the steak was superb). The junior suite we booked was huge, had a large dressing room, gigantic bed and really nice bathroom. The concierge, called Slim, made us feel at ease immediately even though we arrived a day earlier than planned. A real log fire was lit in an ultra modern lounge and tea brought immediately to us two weary travellers. The Operation Manager, Pierre, is always on hand to ensure the whole place runs like clockwork and that the staff always offer exceptional service.

10/10 Excellent

Neale64, Lagos, Nigeria

Liked: Cleanliness, staff & service, room comfort
Wow.
I love this place. The staff are very friendly, the manager, Pierre-Yves greeted us everyday as we lay by the pool, or ate dinner. The grounds are well maintained and the breakfast is the perfect start to the day. The rooms are surprisingly large and well kept. The staff were lays helpful. The other manager Karim was always there to help and answer questions.

10/10 Excellent

Peter, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fabulous experience
We recently stayed at the Murano Resort Marrakech.I booked it based on the website and photographs and was initially discouraged by the negative comments on Trip Advisor but decided to go with my instinct. This Hotel should carry a 5 star rating. We were upgraded to a larger suite upon arrival and were blown away by both the room, black bathrooms and the grounds. You effectively stay in your own villa. All of the staff were very friendly and attentive. Yes drinks are expensive but only in line with what you would expect to pay for this level of Hotel. Some of the comments about bugs etc are absurd!! This is Africa!! The swimming pools are beautiful and the whole experience meant that we left in a very chilled state. I cannott recommend this hotel highly enough and will definately be going back.

10/10 Excellent

Coralie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon sejour !!
Tres bon sejour a l'hotel Murano où le personnel etait à nos petits soins et la chambre etait tres propre. On entend un peu de bruit mais ce n'est pas genant. Les diverses piscines et le jardin rendent le cadre tres agreable. Je recommande
Stayed 9 nights in Oct 2021

10/10 Excellent

Sidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Refuser de nous accueillir pour motif discriminatoire.
Stayed 1 night in Feb 2020

8/10 Good

SPITZ

Traveled with family
Liked: Cleanliness, staff & service, room comfort
piscine principale en maintenance non precisé
Il aurait était intéressant de mentionner que la piscine principale (celle qui nous avait décidé à réserver dans cet établissement plutôt qu’un autre) était en rénovation/nettoyage ! Nous aurions opté pour un autre hôtel. Le personnel charmant a cependant rattrapé cet inconvénient
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Très belle hôtel chambre très propre personnel de très souriant et serviable cependant certains équipements comme la télévision ou encore le frigo ne fonctionne pas malgré notre relance auprès de la réception. Et enfin très déçu des taxes imaginaire de chambre de près de 90€ par nuit et un petit déjeuner à payer alors que l’on nous dit à l’arrive Que le petit déjeuner n’est pas accessible.
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hôtel, un véritable havre de paix, un personnel au petit soin, tout est parfait
Stayed 3 nights in Oct 2018

8/10 Good

Anne, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Murano a améliorer
Un hôtel à fort potentiel qui malheureusement n’est pas à la hauteur des standards de service exigés. Une remise en état des lieux est plus que nécessaire ainsi qu’une formation du staff obligatoire. Chambre spacieuse mais deco vieillissante. Espace extérieur agréable. Point positif la faible fréquentation de l’hôtel qui permet de disposer des piscines seul. Directrice à l’écoute mais staff inexistant.
Stayed 7 nights in Jul 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Hôtel agréable en couple ou en famille. Tranquillité absolue et personnel discret. Qualité du petit déjeuner à revoir.
Stayed 4 nights in Aug 2018

4/10 Poor

Bruno, Thun

Disliked: Cleanliness, property conditions & facilities
Ruhig gelegen im Palmenhain
Es war erholsam nach dem Trubel der Stadt im Murano Resort sich aufzuhalten. Das Team war zuvorkommend und freundlich mit einer Ausnahme.
Stayed 12 nights in Dec 2017

2/10 Terrible

Zakaria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go!!!!
Hotel vetuste, nous avons été logé en chambre 411 où des notre arrivée, les premiers problèmes ont commencé à surgir: - Chasse des toilettes ne marche pas, - Literie vieillisante et lit très petit, - Cables électriques apparants, - Serviettes de bain insuffisantes, Mais surtout nous avons du passer une nuit blanche a cause d’une clim centrale très bruyante et dont le ventilateur fonctionnait toute la nuit et générait le bruit d’un vrai hangar industriel, pourtant ni moi ni mon épouse n’avons le sommeil léger. Nous avons demandé à être relogé, ce qui a été refusé, demandé a parler a quelqu’un de la direction, qui n’a pas souhaité ns recevoir. On nous à meme dit que c’était un jour férié et que la direction n’était pas joignable. Au bout de la 2e nuit et sans résoudre le problème, la seule solution proposée à 20H par la réception était de quitter l’hotel et de faire une réclamation a Expedia. Quel dommage d’en venir a un niveau d’accueil aussi bat et surtout irresponsable de mettre en vente des chambres d’un equipment tellement vétuste. Je ne reviendrai jamais !!!
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Il faut réagir très vite sinon la descente va être fatal
Stayed 4 nights in Dec 2017

10/10 Excellent

Lady-Gifty, Hollland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT HOTEL
Ik heb volop genoten van mijn verblijf in het Murano Resort. Ze waren heel erg vriendelijke service en klantgericht. ik zelf beheerst de Franse taal niet maar er was altijd wel iemand die mij in het Engels kon assisteren. Ze werken samen met een private/taxi bedrijf die voor goedkoop je overal naartoe brengen. Ik zou Murano Resort aan iedereen aanbevelen. Ze waren begripvol en geduldig.
Stayed 7 nights in Dec 2017