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Novotel Marrakech Hivernage

4.0 star property

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Photo gallery for Novotel Marrakech Hivernage

Front of property
Lunch and dinner served
Premium bedding, in-room safe, desk, soundproofing
Outdoor pool, pool umbrellas
Terrace/patio

Reviews

7.4 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Laundry

Explore the area

Map
Rue Haroun Errachid, Quartier De L Hivernage, Marrakech, 40000
  • Casino de Marrakech
    ‪1 min walk‬
  • Avenue Mohamed VI
    ‪10 min walk‬
  • Menara Mall
    ‪12 min walk‬
  • Marrakech (RAK-Menara)
    ‪8 min drive‬

Room options

View all photos for Superior Twin Room, Multiple Beds

Superior Twin Room, Multiple Beds | Premium bedding, in-room safe, desk, soundproofing

Superior Twin Room, Multiple Beds

  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

  • 291 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Double Bed with Sofa bed

Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 1 Double Bed with Sofa bed

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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4.3 out of 5, Excellent, (54)
The price is $114
per night
$129 total
includes taxes & fees
Mar 9 - Mar 10
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About this property

Novotel Marrakech Hivernage

4-star hotel in Hivernage
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and a business center. Housekeeping is available on request.
Novotel Marrakech Hivernage offers 112 accommodations with safes and complimentary bottled water. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
In addition to a children's pool, Novotel Marrakech Hivernage provides an outdoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 4-star property offers access to a business center. This family-friendly hotel also offers a terrace, an arcade/game room, and a garden.

Novotel Marrakech Hivernage is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11 AM.
Bazz'art - This brasserie serves lunch and dinner. Guests can enjoy drinks at the bar.
Comptoir Nomade - Onsite bar.
Room service (during limited hours) is available.

Languages

Arabic, English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: MAD 120 for adults and MAD 60 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bazz'art
  • Comptoir Nomade

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MAD 500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MAD 150.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MAD 16.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MAD 120 for adults and MAD 60 for children
  • Late check-out fee: MAD 500 (subject to availability)
  • Rollaway bed fee: MAD 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Property is also known as

Suite Novotel Hotel Marrakech
Suite Novotel Marrakech
Suite Novotel Marrakech Hotel Marrakech
Novotel Suites Marrakech Hotel
Novotel Suites Marrakech
Novotel Marrakech Hivernage Hotel
Novotel Marrakech Hivernage
Novotel Marrakech Hivernage Hotel
Novotel Marrakech Hivernage Marrakech
Novotel Marrakech Hivernage Hotel Marrakech

Novotel Marrakech Hivernage Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 225 out of 1001 reviews
Rating 8 - Good. 382 out of 1001 reviews
Rating 6 - Okay. 240 out of 1001 reviews
Rating 4 - Poor. 101 out of 1001 reviews
Rating 2 - Terrible. 53 out of 1001 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They had zero air conditioning even though it was really hot. We had to sleep with the windows and doors open and it was really noisy outside!
Stayed 6 nights in Nov 2024

6/10 Okay

ALBA CATALINA MORALES

Disliked: Amenities, property conditions & facilities
Despite Fitness center being listed in the hotel services, there is no such. There is a room with no equipment.
Stayed 5 nights in Nov 2024

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the restaurant were outstanding!
Stayed 14 nights in Oct 2024

6/10 Okay

ALBA CATALINA MORALES

Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Melissa

Traveled with group
Liked: Cleanliness, staff & service
The staff at the hotel were all excellent and helpful, from the reception to the restaurant, poolside and the cleaning crew. I would say the decor is a bit tired, there needs to be more staff on reception at check in time as there only ever seems to be one. I had to queue for 30 mins which after a long and delayed journey was not a great experience. Also there was a planned power outage one day of the stay, it appears there were signs up mentioning this however they were in French which I don’t speak. It would have been helpful to have been notified in another way so we could have planned around it.
Stayed 3 nights in Oct 2024

6/10 Okay

Keith

Traveled with family
Liked: Staff & service, room comfort
Stayed 5 nights in Oct 2024

4/10 Poor

Fawaz

Liked: Cleanliness, staff & service
Hotel office is getting renovated
Stayed 1 night in Oct 2024

4/10 Poor

Atalokhia

Traveled with group
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable and relaxing stay in Marrakesh.
The hotel was very well located in the city and was within reasonable walking distance of all the locations I wanted to visit in the city. It was also 10 minutes from the airport and Gare de Marrakesh train station. The hotel was very nice and the room accommodated was lovely, comfortable and spacious. The breakfasts provided by the hotel were lovely with a wide variety of options. All of the staff I encountered were very friendly and helpful. The room was cleaned very day and 2 bottles of water provided each day along with coffee, tea and toiletries. The hotel has a very small gym (cardio equipment) and a large relaxing pool area. If I was returning to Marrakesh I would stay at the hotel again. Thank you.
Stayed 3 nights in Sep 2024

10/10 Excellent

GIORIBE

Stayed 1 night in Sep 2024

8/10 Good

Yvonne

Stayed 1 night in Aug 2024

2/10 Terrible

khaled

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t recommend this hotel. This is really overvalued and the staff is terrible.
Stayed 2 nights in Aug 2024

8/10 Good

Nzuki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really nice place. I will recommend this friendly place for anyone going to Marrakech. Very helpful welcome staff
Stayed 7 nights in Aug 2024

10/10 Excellent

Kamlesh

Stayed 3 nights in Jun 2024

10/10 Excellent

Kamlesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

4/10 Poor

Leonie

Disliked: Staff & service, property conditions & facilities, room comfort
Not a great stay, hotel needs a refresh
Our room was dated and tired. The shower leaked all over the floor with every use and the room smelt the whole time we were there - really fishy, which we think was glue. Everything in the room has been repaired and not well! The bed was very hard. The robes were old, faded and worn out, as were the towels. The TV was good! The pool area was nice and the breakfast was good. But the worst thing was the staff, they were all rude and unfriendly and very unhelpful. They were also really slow, the reception staff were the worst. Just made us feel unwelcome
Stayed 3 nights in Apr 2024

8/10 Good

yahya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Apr 2024

10/10 Excellent

richard

Stayed 2 nights in Mar 2024

4/10 Poor

Dr. Mohammed, Riyadh

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
There is no parking, only 10 spaces available, reception staff are not helpful, restaurant staff are good, breakfast is not good and not up to Novotel standard, there is no privacy in using the bathrooms, there are no tables next to the beds, towels are old and worn out, and the beds are old and uncomfortable.
Stayed 2 nights in Feb 2024

10/10 Excellent

Abdouzakou

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Environment
Stayed 3 nights in Feb 2024

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great

8/10 Good

Adil Yusuf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Good facilities. Recommended.
Stayed 7 nights in Dec 2023

10/10 Excellent

Jaiprakash

Stayed 1 night in Dec 2023

8/10 Good

Rajeswara

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location in Hivernage is very good with easy access to both the Medina and Gueliz. The room was clean and spacious and the service excellent, the team made me feel super welcome from the security at the entrance to the front desk, the bar and the restaurant.
Stayed 3 nights in Nov 2023