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Palais Clementina & Spa

4.0 star property

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View from property
Lobby
Interior
Comfort Suite | Premium bedding, memory foam beds, in-room safe, individually decorated
Outdoor wedding area

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet friendly
  • Bar
  • Breakfast available
  • Pool
  • Spa
  • Room service

Explore the area

Map
Route de l'Ourika, Km 8, Marrakech, 40000
  • Agdal Gardens
    ‪6 min drive‬
  • Oasiria Water Park
    ‪11 min drive‬
  • Jemaa el-Fnaa
    ‪11 min drive‬
  • Marrakech (RAK-Menara)
    ‪19 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | View from room

Deluxe Double Room, 1 King Bed

  • 592 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Apartment

Family Apartment | Premium bedding, memory foam beds, in-room safe, individually decorated

Family Apartment

  • 753 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Futon

View all photos for Comfort Suite

Comfort Suite | Premium bedding, memory foam beds, in-room safe, individually decorated

Comfort Suite

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite | Premium bedding, memory foam beds, in-room safe, individually decorated

Deluxe Suite

  • 968 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

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Exterior

Hotel Jadali & Spa

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, (30)
The price is $298
per night
$332 total
includes taxes & fees
Apr 9 - Apr 10
Hotel Jadali & Spa

About this property

Palais Clementina & Spa

4-star hotel in Tassoultante
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include a poolside bar, a snack bar/deli, and coffee/tea in a common area.
Palais Clementina & Spa offers 13 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate dining areas. Memory foam beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers an outdoor pool, spa services, and a terrace. Concierge services and wedding services can be provided. Complimentary valet parking is available on site.

Palais Clementina & Spa has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Le Clémentina - This poolside restaurant specializes in Moroccan cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
24-hour room service is available.

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free valet parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: EUR 8 for adults and EUR 4 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Le Clémentina

Things to do

  • Books
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • No elevator

More

  • 1 floor
  • Built in 1985
  • Communal living room
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.83 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 8 for adults and EUR 4 for children
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision

Property is also known as

Palais Clementina Hotel Marrakech
Palais Clementina Hotel
Palais Clementina Marrakech
Palais Clementina
Palais Clementina & Spa Hotel
Palais Clementina & Spa Marrakech
Palais Clementina & Spa Hotel Marrakech

Palais Clementina & Spa Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 15 out of 49 reviews
Rating 8 - Good. 16 out of 49 reviews
Rating 6 - Okay. 7 out of 49 reviews
Rating 4 - Poor. 5 out of 49 reviews
Rating 2 - Terrible. 6 out of 49 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

4.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Elizzeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

4/10 Poor

Marrakchi

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 5 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish our experience was a DISAPPOINTMENT!!! On arrival we were allocated the rooms. However, we paid for an upgrade and staff did not know what that meant and specified all rooms were the same. We reverted back to our Expedia voucher to show what we had booked to be then informed the rooms were not available. We had to show the images on the website to show what we had booked. after some time we were then provided with the upgraded rooms we had paid for. Only one room was ready so 4 of us had to share until our room was ready. Furthermore, we were shown occupied rooms without the occupies consent which concerned us. The day reception staff were unhelpful. Due to language barriers they were not accommodating or flexible to our queries as we did not speak French or Arabic. For example, the waiter for dinner was extremely rude. He did not acknowledge us for 30 minutes to take drink order or provide us with a menu. When we merely asked him a question about ordering food for dinner he replied ' I don't speak English' then walked off and left us at the table and served other guests. We had to call him several times to make an order and he would either ignore us or tell us to wait, by this time other guests had received their 3 course meals. The menu was poorly written and didn't not explicitly state there was meat/fish in the meals and when we state this to the waiter he did not care and was unwilling to change when we wanted .
Stayed 5 nights in Apr 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was quite and peaceful and not very busy. But the service we received was poor. There was construction works going on when we arrived at the hotel everyday and I could not rest or sleep peacefully because the works would start at 10am everyday. Also the contraction works made a hole in our room big enough for a head to pop in and we could see bulders who kept having a peek into our room. Upon request to change the room we are given a room without a propa functioning shower.
Stayed 3 nights in Mar 2019

10/10 Excellent

Guests of Olivier Perbet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you like quietness & Luxury - this is the play to stay in Kech
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quite et serein place
nice place. Few service items to fix. Poor breakfast and poor food menu.
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, quiet, staff is friendly... The facilities are authentic. Would definitely stay there again

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aweful ! Don't trust the pics and reviews !
Absolutely terrible ! Were all previous reviewers blind ?? Ok the Riad looks good from outside but that's about it. Everything else is absolute disapointment from service to room cleaniness and comfort. We skipped the breakfast and canceled our next night.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No TV connection! Toilet flash was not work first one day and they refused to change my room!! I had big argument, later on they changed with smaller room. Most of the staff are very helpful. Hotel are very traditional building , outside pool was very dirty!! Spa was out of order!! First two nights there was no light outside the building! ! Overall hotel view are very nice like a castle!! But more maintaining will require.

10/10 Excellent

onefredone, Shropshire england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peaceful oasis
wonderful week before Christmas. Staff couldn't be more helpful, the hotel is unique and the weather perfect. Bring lots to read and just soak up the sunshine in this oasis of peace. Always negotiate the taxi fare before you get in (no meters), airport to the hotel around 200 mads. The hotel has a deal with a local company so fare to the Square and airport (90 minutes minimum hotel to departure lounge) is 100 mads. 140 mads to the £ at the airport, first bank we went to off the Square we got 144. For a light lunch in the Square try Snack Toubkal in the corner 30 mads for steak chips and a salad. If you fancy exploring turn right on the main road there are lots of cafes and quirky shops including a fossil shop and a patisserie.

10/10 Excellent

luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Was fantastic, beautiful, peaceful hotel. Good garden and pool, nice atmosphere very good quality/price ratio.

8/10 Good

younes, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing place
Beautiful Palais, if you are looking for anything other than peace keep looking. A Big thank you to the lovely receptionist Naima and her beautiful smile, made sure everything was smooth. Abdelkrim,and Mohsin, such beautiful humans who do their best at all times. Zahra and Rabia, do a wonderful job in keeping up the rooms. and if you are out partying at night,Abdessadek and or Abdelkader will make sure the door to the Palais is open for u. Simo, the lifeguard , what can i say, just dedicated. big thanks Palais Clementina staff. i will surely return

10/10 Excellent

Jerry, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money !
Just spent 3 nights at the Palais Clementina and loved every minute. Madjid and his staff were very helpful and attentive. Hotel suite was amazing with views over the beautiful gardens and pool. Just 15 minutes from airport.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very homely
I had a lovely stay at Palais Clementina, it was peaceful and homely. The only downfall is it isn't child friendly.

4/10 Poor

Maz, Yorkshire

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not what we expected
The hotel is very basic and needs a lot of renovating and, more importantly, cleaning. The hotel staff are very friendly but not the best, although this is partly down to not having the means to offer anything better. The food is really quite terrible. Same breakfast everyday and although it was easy food to make (omelettes, pancakes etc) it was never hot or even warm! The dinner was shicking, salad that had been clearly standing out of the fridge for a few hours so was limp and lifeless, the direst chicken I've ever had the displeasure of putting in my mouth and simply rubbish desserts. The pool and gardens are lovely but this is literally the only plus side to this hotel. We did however, find the funny side of things as they were so inconsistent with everything, it made each day entertaining to find out what was going to happen to us next.

10/10 Excellent

Colin, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
This really was a great place to relax in tranquil authentic surroundings. Peaceful and luxurious and wonderful staff. If you are looking for somewhere to escape the pressures and bustle of Marrakech with staff you can trust then this is ideal. The traditional food was so much better than the eateries in town. Our executive suite was truly palatial, opening right into the garden and the pool.

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Établissement au calme excentré de la médina (10 min en voiture) Personnel souriant Belle piscine Établissement décoré dans le style marocain digne du palais dont il porte le nom
Stayed 2 nights in Mar 2020

6/10 Okay

Christophe

Liked: Room comfort
Disliked: Staff & service
Cadre grandiose, offre de services à revoir
Magnifique hotel, chambre grandiose, cadre très très sympa ! Dommage que l'hotel semble un peu désert et que, malgré des personnels plus nombreux que les clients, les services ne soient pas à la hauteur (offre pauvre, délai d'attente, présence,...). Toute l'équipe est pourtant toujours très sympa et souriante
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Personnel aux petits soins et gentils , soucieux de faire de ce séjour un séjour agréable, excursion personnalisée
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveler

Stayed 4 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
établissement magnifique mais service zéro rien à manger au petit déjeuner ni au dîner , on m a volé un sac avec mes produits solaires .
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveler

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A éviter Avis sur Palais Clementina Avis en attente par mobile le palais ne correspond pas à la description et aux différents avis nous avons séjourné plusieurs nuits et franchement après plusieurs voyages à Marrakech cela ne correspond pas à un 4 étoiles. chambre sale ménage fait en 5 minutes et superficiellement sans vider les poubelles, nous sommes deux et on mets une seule serviette, moisissure sur les joints cuvette toilette cassée et sale au fond .literie très dur on a l'impression de dormir sur une planche. petit déjeuner médiocre pas de viennoiseries le premier jour arrivé à 9h30 et débarrassé à 10 h car plus rien à mettre le directeur n'a pas fait les courses .les autres jours le minimum pour le déjeuner pas de cereales, pas de yaourts par contre pain rassi. Piscine sale manque d'entretien carrelage cassé matelas trouée protection sale...et ils font sécher les serviettes sans les laver...Honteux. Musique forte à la piscine. Nous avons mangé un soir et le couscous était froid il sortait du frigo le personnel désabusé se balade, discute viens se servir au déjeuner sans se soucier des clients, parle fort. ne cherchez pas la salle de sport elle est invisible. Et quand on demande la direction il n'y a personne bref je ne le recommande pas du tout. et je n'ai pas l'habitude d'être sévère avec mes +100 contributions sur tripadvisor mais là il faut pas exagérer
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cadre extérieur magnifique. Cet établissement est un mix entre hotel et Riad, c'est vraiment charmant.
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Room comfort
Stayed 6 nights in Jan 2019