2/10 Terrible
Bill, Ridgewood, NJ
Traveled with family and small children
Mar 17, 2019
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I did not have a positive experience at this property. When I checked in with my family for our reservation for three rooms, I was told that we could not be accommodated at the property, but could have three rooms in a new, nearby property. We took a look. While the rooms were indeed new, they were also unfinished. The doors did not have locks on the inside, but did lock from the outside, enabling passers by to lock you in your room! One of the rooms also did not have its own toilet; instead, one had to use a shared toilet which again did not have a lock on the door! I cited these safety issues to the owner, who agreed, in writing, to have my money refunded. Once I got home, however, all requests for a refund were refused. I also had to book three separate alternative properties across Marrakech at the last minute, which was expensive.
If all of this does not deter you, the property was steps away from a mosque - so expect to hear a call to prayer at top volume throughout the day. Road noise was also an issue in all of the rooms.
By using a combination of websites, including reviews on Expedia.com, I generally have really positive experiences with hotels. My experience with this property was a notable exception. There are plenty of great alternative choices in Marrakech - I therefore hope that you benefit from my mistake and stay elsewhere.
Bill
Stayed 2 nights in Nov 2018
