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Rock Island Inn & Suites Marshalltown

2.5 star property

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Photo gallery for Rock Island Inn & Suites Marshalltown

Front of property
Standard Room, 1 Queen Bed, Non Smoking, Hot Tub | In-room safe, blackout drapes, iron/ironing board, cribs/infant beds
Standard Room, 1 Queen Bed, Non Smoking, Hot Tub | In-room safe, blackout drapes, iron/ironing board, cribs/infant beds
Point of interest
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Pool
  • Gym
  • Pet friendly
  • Laundry

Explore the area

Map
3303 S Center St, Marshalltown, IA, 50158
  • Marshalltown Community College
    ‪9 min walk‬
  • B.J. Harrison Library
    ‪12 min walk‬
  • Kiwanis Park
    ‪2 min drive‬
  • Marshalltown, IA (MIW-Marshalltown Municipal)
    ‪13 min drive‬

Room options

View all photos for Executive 2 Queen Beds, Non Smoking, with Pull out couch with Refrigerator & Microwave

Executive 2 Queen Beds, Non Smoking, with Pull out couch with Refrigerator & Microwave | In-room safe, blackout drapes, iron/ironing board, cribs/infant beds

Executive 2 Queen Beds, Non Smoking, with Pull out couch with Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Hot Tub

Standard Room, 1 Queen Bed, Non Smoking, Hot Tub | In-room safe, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Hot Tub

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | In-room safe, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking | In-room safe, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite 1 King Bed with Pull out couch with Hot Tub and with Kitchen

In-room safe, blackout drapes, iron/ironing board, cribs/infant beds

Suite 1 King Bed with Pull out couch with Hot Tub and with Kitchen

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking, with Pull out couch, with Refrigerator & Microwave

Executive Room, 1 King Bed, Non Smoking, with Pull out couch, with Refrigerator & Microwave | In-room safe, blackout drapes, iron/ironing board, cribs/infant beds

Executive Room, 1 King Bed, Non Smoking, with Pull out couch, with Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed OR 1 Large Twin Sofa Bed

Similar properties

Exterior

Holiday Inn Express & Suites Marshalltown by IHG

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.7 out of 5, Exceptional, (255)
The price is $108
per night
$121 total
includes taxes & fees
Feb 26 - Feb 27
Holiday Inn Express & Suites Marshalltown by IHG

About this property

Rock Island Inn & Suites Marshalltown

Marshalltown hotel walkable to Marshalltown Community College
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and a business center.
Rock Island Inn & Suites Marshalltown offers 106 air-conditioned accommodations with safes and complimentary newspapers. Refrigerators, microwaves, and coffee/tea makers are provided.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. 37-inch LCD televisions come with premium cable channels. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Rock Island Inn & Suites Marshalltown features an indoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wired and wireless Internet access is complimentary.

This hotel offers access to a business center and meeting rooms. This Marshalltown hotel also offers a vending machine, multilingual staff, and a picnic area. Onsite self parking is complimentary.

Rock Island Inn & Suites Marshalltown is a smoke-free property.

A complimentary full breakfast is served each morning between 6 AM and 9 AM.
Mojito Mexican Restaurant - This restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Late night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mojito Mexican Restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 20
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 20 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per day
Cribs (infant beds) are available for USD 20.0 per day

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per day
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Best Western Regency Inn
Best Western Regency Inn Marshalltown
Best Western Regency Marshalltown
Best Western Marshalltown
BEST WESTERN Regency Inn Marshalltown, Iowa
Marshalltown Best Western
Best Western Regency Inn
Rock & Suites Marshalltown
Rock Island Inn & Suites Marshalltown Hotel
Rock Island Inn & Suites Marshalltown Marshalltown
Rock Island Inn & Suites Marshalltown Hotel Marshalltown

Rock Island Inn & Suites Marshalltown Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 137 out of 427 reviews
Rating 8 - Good. 143 out of 427 reviews
Rating 6 - Okay. 80 out of 427 reviews
Rating 4 - Poor. 41 out of 427 reviews
Rating 2 - Terrible. 26 out of 427 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Todd

Stayed 1 night in Oct 2024

10/10 Excellent

Ben

Stayed 2 nights in Sep 2024

10/10 Excellent

Candise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Brenda

Business traveler, Traveled with partner, Traveled with pets
Disliked: Property conditions & facilities
We had to switch rooms because the air conditioning was not working and the toilet did not flush. the outside of the property needs to be cleaned up.
Stayed 1 night in Aug 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Stay, nice room, friendly staff, good price.
Stayed 1 night in Jun 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Claude

Traveled with partner
Liked: Cleanliness, staff & service, amenities
There were no grab bars in the tub/shower. My husband slipped and fell once. The hook for my robe on the back of the door was at the top of the door and I couldn't jump high enough to reach it. We liked the restaurant but Mexican was the only choice.
Stayed 2 nights in Aug 2024

6/10 Okay

Bev

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not Again
The hotel AC didn't seem to be working in the lobby or hallways. My room was extremely hot when I arrived, the AC had been turned off. The phone system was not working, I had to walk to the front desk to ask a question, my room was not close. The TV was not working, I called the front desk, the phone finally worked, and was told that maintenance would be there shortly. Half an hour later and after another phone call the front desk associate came down and tried to fix it, then said she was waiting for someone to show up, after another phone call no one was available. I'd wait util the next day. The next day more incorrect information, no one was coming even though I had been told the previous night people had been called. About 3pm she suggested I could move into another room. At that point I was just beyond pissed. I hadn't showered or eaten. I didn't want to move my stuff, I jst wanted to take a shower and have a meal.. I had stayed at this hotel previously and had a great experience, it had been sold since I was there last. I will not stay here again.
Stayed 2 nights in Jul 2024

4/10 Poor

Jesse

Stayed 1 night in Jul 2024

6/10 Okay

Katrina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was wonderful. The room was very clean. Even though the pool was full, heated, and it looked like nothing was wrong with it (there were no signs or anything posted), the staff told me that it was closed for maintenance. A couple minutes after I was told that, about 200 men came out of one of the conference rooms. I think they closed the pool because they had an over-booking of rooms and didn't want the hassle. We couldn't get our TV to work, we finally figured out that someone unplugged the TV and the cable. So we ended up spending an hour letting all the channels memorize on the TV so we could use it, the remote control wouldn't work and we ended up changing the channels on the TV every time by getting up and hitting buttons on the cable box. 🙄
Stayed 2 nights in Jul 2024

8/10 Good

Joshua

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, price was decent for a last minute booking. Shower could of been cleaner but it was a Good time
Stayed 2 nights in Jul 2024

6/10 Okay

Sherri

Traveled with family
Disliked: Property conditions & facilities
So many Hispanics camping out here. Hover around laundry area not speaking a word of English, felt very il uncomfortable they were talking about us. 2 rooms rented, only got 1 complimentary bag, issues checking in. Desk attendant not sure room was ready for us to check in. Come to find out no one had stayed in either room. Might want to better manage your overnight guest list! Could use some outside work. We had cracks in our ceiling and near the window. For someone night staying in the room the night prior, should not have seen hair in shower, gross!
Stayed 1 night in Jul 2024

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The staff was polite and answered our questions. It was quiet. There are minimal amenities. You will need to ask for anything extra. The refreshments in the lobby were not attended to. One towel per person. But I’m sure if you asked for more they would give you some. The breakfast had several choices. This area also had minimal supplies and was not attended to. For the price, I was disappointed.
Stayed 2 nights in Jun 2024

8/10 Good

Sondra

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2024

8/10 Good

Shirley, Isanti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was decent. Room was clean and everything worked. Front desk checkin was pretty quick gentleman at desk was friendly. Bed was a little harder than I like and the pillows were small. But, they gave you four pillows per bed and overall I was there to sleep.
Stayed 3 nights in Jun 2024

8/10 Good

Cody, Lincoln

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked out great. Nice pool
Stayed 2 nights in Jun 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Room was very clean. Very impressed with service. I'd stay again and recommend others to stay
Stayed 3 nights in Jun 2024

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room 203
Very clean and quiet. Toilet in room 203 is very slow to flush.
Stayed 1 night in Jun 2024

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Newer ownership. Rooms nicely updated and clean. Some hallways and wood areas definitely show age. Well stocked breakfast area.
Stayed 2 nights in Jun 2024

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant on site
Stayed 2 nights in May 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, room comfort
Good basic hotel
Friendly front desk, great service, in a basic hotel. Nice-sized, clean room. Breakfast was okay, plenty to choose from. Hotel really needs a refresh/update - dated and worn-looking. Smokers in the hallway meant smoke drifting into our room, which was just smelling to begin with. But great service and a clean room keep us coming back.
Stayed 2 nights in Jun 2024

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
bathroom needed attention. sink did not drain properly and toilet did not flush properly. Rest of room was great, comfortable bed and pillows.
Stayed 1 night in May 2024

2/10 Terrible

Jaime

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Lacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed overnight while driving through Iowa, room was clean and staff were friendly. The bed was harder than preferred but everything else was good for the price.
Stayed 1 night in May 2024