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Quality Inn Spring Mills - Martinsburg North

2.5 star property

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Photo gallery for Quality Inn Spring Mills - Martinsburg North

Exterior
Pool
Property entrance
Lobby
Standard Room, Non Smoking | Premium bedding, pillowtop beds, desk, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Gym
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1220 T J Jackson Dr, Falling Waters, WV, 25419
  • For the Kids, By George Children's Museum
    ‪10 min drive‬
  • Martinsburg Mall
    ‪11 min drive‬
  • Antietam National Battlefield
    ‪24 min drive‬
  • Martinsburg, WV (MRB-Eastern West Virginia Regional)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, desk, blackout drapes

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Non Smoking

Premium bedding, pillowtop beds, desk, blackout drapes

Standard Room, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillowtop beds, desk, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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About this property

Quality Inn Spring Mills - Martinsburg North

Falling Waters hotel with free breakfast
A fitness center, a 24-hour business center, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Quality Inn Spring Mills - Martinsburg North offers 70 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Falling Waters hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. A complimentary breakfast is offered. This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Quality Inn Spring Mills - Martinsburg North is a smoke-free property.

Guests are offered a complimentary buffet breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Built in 2001
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
3 total pets

Children and extra beds

Children are welcome
Children up to the age of 13 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 175 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Express Martinsburg-North
Holiday Inn Express Martinsburg-North Falling Waters
Holiday Inn Express Martinsburg-North Hotel
Holiday Inn Express Martinsburg-North Hotel Falling Waters
Quality Inn Spring Mills Martinsburg North Falling Waters
Quality Inn Spring Mills Martinsburg North
Quality Spring Mills Martinsburg North Falling Waters
Quality Spring Mills Martinsburg North
Holiday Inn Falling Waters
Holiday Inn Express Martinsburg North Hotel Falling Waters
Holiday Inn Martinsburg North
Falling Waters Holiday Inn
Quality Inn Spring Mills - Martinsburg North Hotel
Quality Inn Spring Mills - Martinsburg North Falling Waters

Quality Inn Spring Mills - Martinsburg North Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 386 out of 1001 reviews
Rating 8 - Good. 330 out of 1001 reviews
Rating 6 - Okay. 148 out of 1001 reviews
Rating 4 - Poor. 77 out of 1001 reviews
Rating 2 - Terrible. 60 out of 1001 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful!!!!
The hotel is renovating. Old materials laying in driveway in front of hotel Took 15 minutes jist to get registered. Work tools and materials everywhere. SPACKLE DUST ON FLOORS and in elevator. Put on 3rd floor and only 1/2 carpeted. Part padding only. Spackle dust in air, shop vac in hall, storage door open with old bedding. Very scary for a 70 year old woman traveling alone. Bags of trash by doors. Unacceptable and should get a full refund. Have asthma and had to use rescue inhalers due to air quality. Left early this morning due to stress of the environment. Then they refused to give me a receipt. Said Experia does not allow.them to print one.
Stayed 1 night in Dec 2024

8/10 Good

Leonard

Stayed 1 night in Dec 2024

6/10 Okay

Jared

Business traveler
Stayed 1 night in Dec 2024

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe hotel and staff that don’t care! I have a whole list and several pictures of things that went wrong at this hotel, but the absolute worst was that they gave me my room, let me settle in and get unpacked, then gave other guests keys to my room! My teenage daughter and I were traveling alone, so this was incredibly unsafe. Luckily we were not in the room when these other guests entered the room, and luckily they were honest people and didn’t steal my things! However, we slept with furniture pushed in front of the door. Here’s my list of everything else: -had to walk through staff out front smoking next to a “no smoking within 20 feet of the entrance” sign -had to check in twice due to front desk staff not being there at check in time on a Saturday (housekeeper was filling in) -most of hotel under construction, strong paint smells, carpet staples, buckets right outside door -door was hung very uneven and we had to shove a hand towel (not a washcloth!) in the crack to keep elevator and hallway noises out -sticky residue on nightstand -no toilet paper holder -stained sheets, mismatched towels -no water pressure -bathroom door had lock but didn’t close all the way -no phone or clock in room -no cable TV -wrong WiFi password given at check in -expired half and half at breakfast (exp 11/11 and I was there on 11/16) -my key stopped working at 8:30 am Above all else, lack of care!! Not a single apology! I wouldn’t have written this review if I had received a single apology.
Stayed 1 night in Nov 2024

4/10 Poor

Tim

Business traveler
It was currently under renovation. The outside looks nice, the inside is dirty. No hot water in the sink. Sounds like mice running everywhere at night
Stayed 4 nights in Nov 2024

2/10 Terrible

Michelle, Brooks

Stayed 1 night in Oct 2024

4/10 Poor

Philip

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Slow renovations
Nice big room probably renovated, but unfinished in detail. The worst thing was shear curtains with verystrong lighting in the parking lot the windows face, we could read with the lights off at night!
Stayed 1 night in Oct 2024

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
Deceptive reading on Hotels.com
The inn was being renovated, and the room was incomplete. The desk lamp had to be plugged in unplugged to turn on because the switch was broken. The hairdryer did not work. The TV was not hooked up until we requested it. We stayed two days. The room was not clean. The wet towels were not picked up, and the bed was not made. Also, The elevator was very stinky and unclean. The breakfast was good and the staff were kind and we’re willing to hear feedback. well, I understand the end was under renovation. This was not acceptable.. Hotels.com should make sure of their ratings. It had a high rating. If it is going through renovation, the Hotels.com needs to get quickly up today and let the public know.
Stayed 2 nights in Oct 2024

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for pets. The rooms do not have carpeting, are spacious, and the first floor has sliders to the outside. There are grassy areas to walk pets and there is s small playground for children.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

William

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This is really an unfair review as the property is currently under construction. The remodeling is continuing while the rooms are being let out, and not all of the improvements are finished for the rooms. Some lights work, some don't ... the tile floor in the bathroom still has grout staining the surface, the rugs are dirty, etc.
Stayed 2 nights in Oct 2024

8/10 Good

Peter, Fitchburg

Traveled with family
Disliked: Property conditions & facilities
Affordable but not the best accommodation in fairly outdated rooms.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Would visit again!!
Our stay was great//easy checkin//room was clean and recently remodeled//breakfast was offered sausage eggs with cheese delicious waffles juice coffee//there was old furniture stacked up in the lobby because of renovation but easy to look past because this was my a very nice stay
Stayed 1 night in Oct 2024

10/10 Excellent

Zachary

Business traveler
Liked: Amenities
Good progress
Stayed 1 night in Oct 2024

10/10 Excellent

dale

Liked: Cleanliness, staff & service, property conditions & facilities
renovated
Stayed 1 night in Oct 2024

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very good experience. Staff courteous, room clean, nice breakfast….the outside could be nicer and it was under construction, but that is progress. 😊
Stayed 1 night in Sep 2024

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We usually stay at this loxation vecause of close distance to our son and wife and grand daughters.
Stayed 4 nights in Sep 2024

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Work In Progress
From the moment we entered (5 hours before check-in) until the moment we left, we had a great experience! We came to meet friends who arrived the day before. The manager welcomed us, offered us coffee, described the area where renovation work was underway, and offered to answer any questions. When we arrived later to check in, it was awuick and ready check-in, the room was clean, well-furnished, and everything was in working order. We took advantage of the beautiful weather and headed out to the pool, which was clean and just the perfect temperature. (Cleaning was in progress when we first arrived) There are still signs that this hotel had been in need of a major makeover, with peeling wallpaper and stained (not dirty) carpeting in the halls. Work is underway, and currently the half are cluttered with a mix of old and new furniture. Breakfast was adequate, if not spectacular. Cook-it-yourself waffles, link sausage and scrambled egg patties made up the hot portion, varieties of dry cereal, instant oatmeal and bread products were available, along with coffee, tea, juices and yogurt. Or whole family is looking forward to returning to this hotel in the future.
Stayed 1 night in Aug 2024

8/10 Good

Kirby

Liked: Room comfort
Older property currently under renovation
Convenient location off I-81. Hallways filled with old furniture and replacement furniture in boxes but my room was fully updated. Bless them for keeping the small bottles of shampoo and conditioner plus small bars of soap.Breakfast buffet was average with both hot and cold selections. Good value.
Stayed 1 night in Aug 2024

2/10 Terrible

Patty

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under going complete renovations. The place was dirty and cluttered. It was unsafe for guests and shouldn’t have been opened. We left and have requested a refund but haven’t gotten a response from Expedia.
Stayed 1 night in Aug 2024

10/10 Excellent

Jessi

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was renovating so some things were out of place, but overall was clean and staff was friendly.
Stayed 1 night in Jul 2024

10/10 Excellent

Jessi

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in the process of remodeling, so some things were a little out of place, but everything was clean and service was great.
Stayed 1 night in Jul 2024

4/10 Poor

Jeremy

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
They are doing mass refurbishing and it's not well coordinated. The direct employees sat around like they would rather be on their phones. I don't have high standards but this was definitely below average. Additionally the workers are leaving windows open and there are flies and fruit flies everywhere. Fruit flies in my drink this morning was kinda gross. I'm sure it will be better once they finish refurbishing.
Stayed 1 night in Aug 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
We were given a large, corner room. The room had just been renovated, and the hotel was in the process of being renovated. The staff were friendly. The breakfast had a nice variety of cold and hot foods.
Stayed 1 night in Jul 2024