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Mason Hall Vacation Packages

Hotel is in dire need of help! Needs cleaning, updating, new furniture, staffing and everything else

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The grounds are beautiful but the entire facility is not maintained at all . Not one aspect of this place has any modern amenities . We can excuse poor WiFi and weather related problems , but from staff to its so called all inclusive package . Assistance or food was non existent . The rooms are seriously antiquated , besides breakfast no other services exist . The communal areas have no fans and it’s serious mosquitos attacking . The fixtures are outdated , the bath soap was in some mini bottles marked in marker , the toilet seat was worn and the bed was lumpy . I mean for an all inclusive resort at least provide basis and this did not get ONE

This is the worst hotel experience any human being can have: old, dirty, inattentive staff, stinky rooms, and the most horrendous stay ever. There is zero good about this dump.

There were mop streaks and shoe prints from the cleaner on the ground. There was no staff at the reception when we arrived. Security checked us in. Similarly the breakfast staff were always inside talking and we had to go find them. The breakfast was minimal though tasty. As for the beach view, you can see it when you have breakfast but not from the rooms. The hotel is generally run down and poor value for money. It also did not feel safe.

Horrible and tacky