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Quality Inn Massena

2.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn Massena

Lobby
Pillowtop beds, desk, iron/ironing board, cribs/infant beds
Lobby
Exterior
Pillowtop beds, desk, iron/ironing board, cribs/infant beds

Reviews

7.4 out of 10

Good

Popular amenities

  • Pet friendly
  • Bar
  • Breakfast included
  • Gym
  • Room service

Explore the area

Map
10 W Orvis St, Massena, NY, 13662
  • Massena Museum
    1 min walk
  • The Club
    1 min walk
  • Massena Bus Station
    4 min drive
  • Massena, NY (MSS-Massena Intl.)
    7 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Pillowtop beds, desk, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Pillowtop beds, desk, iron/ironing board, cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Smoking

Pillowtop beds, desk, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Pillowtop beds, desk, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Super 8 by Wyndham Massena NY

Parking included
Free WiFi
Air conditioning
Business services
3.9 out of 5, Good, (830)
The price is $90
per night
$100 total
includes taxes & fees
Jan 6 - Jan 7
Super 8 by Wyndham Massena NY

About this property

Quality Inn Massena

Massena hotel with restaurant
A restaurant, a fitness center, and a bar/lounge are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite.
Quality Inn Massena offers 117 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature pillowtop mattresses. Cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers.

This Massena hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities consist of a business center and a meeting room. This business-friendly hotel also offers a fitness center, a vending machine, and coffee/tea in a common area. Complimentary self parking is available on site.

Quality Inn Massena has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6 AM and 9:00 AM.
Dars Place - This family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Dars Place

Things to do

  • Gym

Family friendly

  • Crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Accessibility

  • Elevator

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Crib
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Massena Quality Inn
Quality Inn Massena
Quality Massena
Quality Hotel Massena
Quality Inn Massena Hotel
Quality Inn Massena Massena
Quality Inn Massena Hotel Massena

Quality Inn Massena Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 89 out of 324 reviews" "
Rating 8 - Good. 120 out of 324 reviews" "
Rating 6 - Okay. 57 out of 324 reviews" "
Rating 4 - Poor. 36 out of 324 reviews" "
Rating 2 - Terrible. 22 out of 324 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Malcolm

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean crisp sheets and pillows
Stayed 2 nights in Sep 2024

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2024

2/10 Terrible

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
The woman at the front desk was very nice. But our room was filthy and smelly, dated and shabby. Our sheets kept slipping off the mattress. The AC/heat wasn't working. Carpet was disgusting. Bathroom floor was definitely not cleaned. We weren’t told the heat and air was in between seasons. It looked as though someone tried to break into the hotel on the same floor as plywood covered a window. Friends next to us moved to another hotel. We should have done the same. The rooms need maintenance, deep cleaning and a redo.
Stayed 2 nights in Sep 2024

8/10 Good

Suzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Good breakfast and friendly man who works there (80 years old)
Stayed 1 night in Sep 2024

4/10 Poor

imbriglio

Disliked: Staff & service, property conditions & facilities
When we got to our room we had put my wife's Diabetes medicine and insulin in the fridge after a few hours it was not working .We told the front desk and she came to see and she noticed it wasn't working after so many times coming and going they said they were going to down grade us to a double queen bed room. When we got to the room with all our bagages we notice so much crap on top of the window sill and the ceiling falling all over the air condition throwing it all in the air. We refused to stay in that room and went back to the room we had as ( they refuse to switch the fridge) it was the only one left .So i decided to fill up my little cooler so the insulin and other medicine would stay in a cool place over night as this was expensive medecine .The front desk said they would give us a discount which never happened .Just unacceptable
Stayed 1 night in Aug 2024

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay in the downtown area of Massena. We walked all around downtown and found local restaurants for dinner. Beautiful antique furniture in the impressive lobby area of the hotel.
Stayed 1 night in Aug 2024

6/10 Okay

JoAnn

Liked: Staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2024

2/10 Terrible

Denise

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn’t look like the pictures. Very gross hotel
Stayed 2 nights in Jul 2024

6/10 Okay

Terese

Disliked: Amenities
replaced, as it is scratched and the drain is rusted, ditto the sink. The toilet is old. There is no fan in the bathroom so, it steans up quickly. The hair dryer is weak.
Stayed 4 nights in Jul 2024

10/10 Excellent

gerald r

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host (Tim) at the continental breakfast was very friendly and very attentive. All of the staff were very friendly. Our room was very clean.
Stayed 4 nights in Jun 2024

10/10 Excellent

Annette C

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptional! Very nice restraunt on premises. Good parking.

2/10 Terrible

Stonee

Stayed 2 nights in Jun 2024

6/10 Okay

lisa

Traveled with family
Liked: Staff & service, amenities
Outside on table were beer bottles, food and garbage..
Stayed 1 night in Jun 2024

8/10 Good

marilyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Massena, lively park and rivers and the pl
Staff helpful and kind. Responsive.
Stayed 2 nights in Jun 2024

10/10 Excellent

william

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had with the room was that the air conditioning was not working so it was a hot night
Stayed 1 night in Jun 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although it’s an older hotel, the Massena Quality Inn provided a comfortable stay. It was very clean and the staff was very helpful and friendly.
Stayed 2 nights in Jun 2024

4/10 Poor

Lisa

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Glad it was only one night
Tired and worn but nice staff. Couldn’t eat breakfast offered it was disgusting.
Stayed 1 night in Jun 2024

6/10 Okay

Krista

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pretty grimy place to stay. Lesson learned.
Stayed 1 night in Apr 2024

4/10 Poor

Krista

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The hair dryer in my room was gross. The cord was caked with nasty and the top of the apparatus was just as bad, looked as if it has never been wiped down.
Stayed 1 night in Jun 2024

8/10 Good

Jean Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
nice place for short stays
Stayed 1 night in Jun 2024

10/10 Excellent

Nicholas

Stayed 1 night in May 2024

10/10 Excellent

Richard and Brandie

Liked: Cleanliness, staff & service, property conditions & facilities
Fair place to stay at.
Stayed 1 night in May 2024