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St. Lawrence Hotel

2.0 star property

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Photo gallery for St. Lawrence Hotel

Reception
Lobby
Lobby sitting area
1 bedroom, in-room safe, desk, laptop workspace
King Suite W Living Room | Living area | TV

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

Map
10 W Orvis St, Massena, NY, 13662
  • Harte Haven Shopping Center
    ‪16 min walk‬
  • St. Lawrence Center
    ‪6 min drive‬
  • Eisenhower Locks
    ‪9 min drive‬
  • Massena, NY (MSS-Massena Intl.)
    ‪8 min drive‬

Room options

View all photos for One Full Bed Smoking Room

1 bedroom, in-room safe, desk, laptop workspace

One Full Bed Smoking Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for King Spa Suite

King Spa Suite | 1 bedroom, in-room safe, desk, laptop workspace

King Spa Suite

  • Sleeps 3
  • 1 King Bed

View all photos for One Queen Bed W/ Kitchenette

1 bedroom, in-room safe, desk, laptop workspace

One Queen Bed W/ Kitchenette

  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite

1 bedroom, in-room safe, desk, laptop workspace

King Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Smoking King Suite

1 bedroom, in-room safe, desk, laptop workspace

Smoking King Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Smoking Double Queen Bedroom

1 bedroom, in-room safe, desk, laptop workspace

Smoking Double Queen Bedroom

  • Sleeps 4
  • 2 Queen Beds

View all photos for One Queen Smoking Room W Kitchenette

1 bedroom, in-room safe, desk, laptop workspace

One Queen Smoking Room W Kitchenette

  • Sleeps 2
  • 1 Queen Bed

View all photos for One Full Bedroom

1 bedroom, in-room safe, desk, laptop workspace

One Full Bedroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for Pet Friendly Double Queen Room

1 bedroom, in-room safe, desk, laptop workspace

Pet Friendly Double Queen Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Pet Friendly Smoking Double Queen Room

1 bedroom, in-room safe, desk, laptop workspace

Pet Friendly Smoking Double Queen Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Single King Bedroom

Single King Bedroom | 1 bedroom, in-room safe, desk, laptop workspace

Single King Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Double Queen Bedroom

1 bedroom, in-room safe, desk, laptop workspace

Double Queen Bedroom

  • 140 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Suite W Living Room

King Suite W Living Room | 1 bedroom, in-room safe, desk, laptop workspace

King Suite W Living Room

  • Sleeps 3
  • 1 King Bed

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The price is $150 total
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About this property

St. Lawrence Hotel

Massena hotel with free self parking
Along with coffee/tea in a common area, this hotel has a 24-hour front desk and free self parking. WiFi in public areas is free. Housekeeping is available on request.
St. Lawrence Hotel offers 62 air-conditioned accommodations with safes and hair dryers. Televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

St. Lawrence Hotel features coffee/tea in a common area. Wireless Internet access is complimentary. Complimentary self parking is available on site.

St. Lawrence Hotel has designated areas for smoking.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (on request)

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 50.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators

Property is also known as

St. Lawrence Hotel Hotel
St. Lawrence Hotel Massena
St. Lawrence Hotel Hotel Massena

St. Lawrence Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 9 out of 30 reviews
Rating 8 - Good. 6 out of 30 reviews
Rating 6 - Okay. 5 out of 30 reviews
Rating 4 - Poor. 6 out of 30 reviews
Rating 2 - Terrible. 4 out of 30 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

4.8/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Monique

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Came back to room after a walk and all my items were soaked in some sort of chemicals, weird noises all night actually felt so unsafe we had to leave. Staff moved our rom onLy nextdoor which was even worse and a downgrade. Denied a refund and were totally non negotiable. Ice machine never works and the elevator had dried sewage all over. 0/10 DO NOT WASTE YOUR MONEY HERE.
Stayed 1 night in Jul 2025

10/10 Excellent

STEPHEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the single room and it's clean. Bedsheets,etc... smells good
Stayed 1 night in Jul 2025

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place would recommend
Stayed 2 nights in Jul 2025

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, staff & service
We were there for 2 days house keeping never came in they only gave us 2 towels . The young lady at the lobby was very pleasant and helpful. She went way above to help us. House keeping sound come in every day for the price we pay to stay there. My husband and I have stayed there a few times only complaint i really have is about housekeeping. We will cone back because of the young lady at the main desk being so pleasant and helpful
Stayed 2 nights in Jul 2025

8/10 Good

Denice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review

The employees were very nice and courteous. The room was very nice and comfortable. The only complaint I would have is that the way the toilet in the bathroom was configured it was not very comfortable for a plus sized person. I felt squeezed in and it was difficult to move. Other than that there was plenty of towels, soap, shampoo and conditioner. We enjoyed our stay.
Stayed 3 nights in Jul 2025

8/10 Good

Lance

Stayed 2 nights in Jul 2025

8/10 Good

Miles

Traveled with partner
Liked: Cleanliness
Toilet was so close to door that it was difficult to navigate
Stayed 3 nights in Jul 2025

6/10 Okay

Garland

Business traveler
Liked: Cleanliness, room comfort

Showing its age.

The room was VERY small but clean. Contrary to the info on your website, there was NO included breakfast, but there was a good diner (Via Main) within walking distance that served generous portions for a reasonable price. They will NOT do late check-outs. It was okay for a solo traveler staying for a single night.
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities

Not great place

Have stayed at hotel a few times years ago under different owner and things have definitely gone downhill since then. Advertises free continental breakfast online, although not an option anymore (no restaurant, no vending machines, no food at all). No ice machine available for the entire hotel. Rooms were outdated and smelled of cigarettes even in the non smoking rooms. The room was clean enough and the bathroom was very clean. Not the worst place, but definitely overpriced for what you get. The service/front desk was top notch, very friendly, helpful and accommodating. Great service made the rest of the disappointments easy to overlook for a one night stay.
Stayed 1 night in Jun 2025

6/10 Okay

Dan

Disliked: Amenities
Stayed 1 night in Jun 2025

6/10 Okay

Margaret

Traveled with family
Staff was pleasant & friendly. No vending machines
Stayed 1 night in Jun 2025

4/10 Poor

Krista

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not the cleanest place to stay. There was a lot of door slamming and yelling in the hallway that went on beyond 9pm. Surrounding area is not terrible. We went on a little walk down the river.
Stayed 1 night in Jun 2025

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

2/10 Terrible

Robert

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
What was advertise was not there. No restaurant. No ice no air-conditioning no continental breakfast. Beds were comfortable and clean.
Stayed 2 nights in May 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Not the best, not the worst

The hotel was affordable and the beds/linens seemed clean. There were a few negatives that lead to my review. This is an older hotel and it shows. There were dead insects in the bottom of the closet and the lamp base was broken, so when I tried to move it, the bottom had crumbled. The bathroom tub/shower were clean but showed wear- cracks, etc. The breakfast area is being remodeled so breakfast wasn't offered for our stay. The room was available for a last minute stay and the staff was helpful, but we won't be going back.
Stayed 1 night in May 2025

4/10 Poor

Gordon

Traveled with partner
Disliked: Amenities
Didn’t get what was expected and had to upgrade. No food service at all. Place needs a lot of work.
Stayed 2 nights in May 2025

8/10 Good

Margaret

Stayed 2 nights in May 2025

8/10 Good

Miguel

Stayed 1 night in May 2025

10/10 Excellent

GraceAnn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good clean and Friendly

The hotel is a typical hotel room. Very clean. The staff was very friendly and helpful. Only thing I feel they should do is update the website to acknowedge they no longer have breakfast available.
Stayed 2 nights in May 2025

4/10 Poor

Joe

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very aged and in need of major updating. Front entry unsafe due to broken tiles, and potholes. Room interior needs painting, ceilings plastered, doors tightened, sink hot & cold were reversed, toilet wouldn't flush properly. Rear stairway dark poorly lit. Website states breakfast included but that was something stopped some time ago. If there had been another option available we would have left.
Stayed 2 nights in May 2025

10/10 Excellent

Elizabeth

Stayed 1 night in May 2025

10/10 Excellent

Mary Jo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and charming

Very clean hotel with a spacious and well-appointed lobby and a side lounge that my family enjoyed as a place to get together and chat. Rooms were clean and comfortable, especially the mattresses. Front desk staff was very welcoming and made a great recommendation for local breakfast place.
Stayed 2 nights in May 2025

4/10 Poor

Leslie, Converse

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stayed at this property two years ago and it was great for a budget hotel. Now, it has seriously went downhill. CONS: First, they didn’t have 2 out of 4 of our reservations. Apparently, when you book 3rd party, they are not forwarded to them. Furnishings have seen better days. The TV did not work in 2 of the rooms. The shower had a slow drain in my room so much until the water pooled up ankle deep. They no longer serve breakfast, only coffee. Walls are paper thin-you will hear every conversation in the hallway and in adjoining rooms. Rooms smelled like smoke in non-smoking rooms. Front desk handed out air freshener to spray to minimize the odor. PROS: Front desk staff are absolutely amazing. Reagan and her supervisor really does try to correct all of the shortcomings. This hotel has the potential to be so much more with the right management and updated furniture and paint.
Stayed 2 nights in May 2025

10/10 Excellent

nash

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby was beautiful, just unfortunate about no breakfast, which is understandable.
Stayed 1 night in May 2025

4/10 Poor

Mareva

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The outside was neat. Front desk area presentable, and the staff friendly. Indoors: the hallways, elevator and rooms (even non smoking) smelled like smoke. The air conditioner wasn’t working. There was no breakfast as it read when I booked my room.
Stayed 1 night in May 2025