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Mastichari Vacation Packages

I booked around 6pm and when I got there they didn’t have a room. I was told to look elsewhere for a room and on top of that, they said they wouldn’t give me a refund because it was booked through Hotels.com! What s terrible start. Ages later they went and got the cleaner, who was probably having dinner with her family at 8pm, to ‘prepare a room for me’ which was apparently ‘locked for next season’. Appalling room condition. Very very outdated, damp walls smelled so intensely I couldn’t sleep from the smell (and I could not leave the balcony door open as I was on street level and plenty of mosquitoes too). I woke up coughing. Very old bathroom, the door was peeling, the side light wasn’t working, the emergency light outside the room was broken and flashing, which woke me up when it was still dark… I left the place absolutely exhausted. ‘You get what you pay for’ they say, but this was completely unacceptable even for €45.

Did not stay long but very nice hotel. It is expensive but nice location, clean, modern, nice breakfast.

In my opinion as somebody who has travelled and stayed in many hotels over 40 years in business this hotel should not be rated 5 Star it is at best a 3-4 star The hotel is very clean with great staff who try very hard to please the guests The position of the hotel is misleading as from pictures on Expedia it’s appears to be on the beach it is positioned one street back from the beach looking over an older hotel The pictures on the beach show sunbeds that belong to the hotel but are situated in front of a bar that serves drinks on behalf on the hotel The pool at the hotel is very small and cramped with no space between sunbeds As a plus the breakfast buffet was very good and the rooms are well appointed My overall feeling is a hotel that has great staff offering an out standing service but lacks the facilities and position to be considered 5 star

Book the restaurants before getting there. Or speak to concierge to get you a booking as the app didnt show any availability

Nice hotel with modern rooms away from the busy town. It has it's private beach club area with tasteful and clean drinks.

This is the second time we have stayed and absolutely love it. There is always space for improvement in anything and as a very up market all inclusive, and the cost which is appropriate, not including certain drinks within the all inclusive package is a mistake and doesn’t feel very welcoming. Aperol spritz etc. in addition, when asking for a bottle of wine for the room is a reasonable request, not being allowed and having to make repeat trips back to the bar doesn’t sit sometimes as well and as declining as it could be. There can be a balance and guests would appreciate this I’m sure.