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Matanzas Vacation Packages

It’s a bait and switch the address is not where the location is and the rooms shown are not available. It’s still under construction and has regular black outs. Next to a cemetery. Do not stay here pictures not as shown. AGAIN DO NOT STAY HERE BAIT AND SWITCH NOT AS ADVERTISE. And Expedia nor the hotel will compensate.

The food was amazing I love it there, I’m coming back for sure

Everything was going well until my daughter became sick after breakfast one day. She experienced vomiting, diarrhea, and loss of appetite. I was instructed to take her to a clinic at the property, which required an out-of-pocket payment, and I also had to purchase medication, which was very expensive. Two days later, I became sick as well. Despite this experience, I really enjoyed the activities offered at the property. However, I was disappointed with the cleanliness of the beach, which could have been better maintained.

the place is in great location but the maintenance is not in a good condition everything is old water leeks to much work needs this place the food is not the best im not happy with the place the only good thing was the people working there and the great view the this place has

Todo bien solo que la habitación se llena de agua por el aires

For the price, I expected much more. My biggest concern was privacy in the room. The toilet is separate, but the door has no lock, and the shower has clear glass, allowing anyone sharing the room to see you showering. It is also near the room entrance, making this even more uncomfortable. The hotel is very large but lacks clear signage to the lobby, buffet and other areas; even the elevators do not indicate what is located on each floor. Staffing seems limited, and at the buffet we sometimes had to find our own utensils or look for assistance. Food has variety but is average, the specialty restaurants were disappointing, and the snack area closes well before dinner. Bars also close early and entertainment is limited for a resort at this price. Guests should be clearly told at check-in about the $20 charge for a lost towel card. I also noticed wide gaps between sections of flooring at the rooftop bar/dance area that could be a tripping hazard, especially for someone wearing heels. Another major issue was booking: Expedia only allowed 3 guests in our two-bed room, and adding a child at the hotel cost almost $90 per day on a nonrefundable reservation. The private beach is a plus, but overall the hotel needs better privacy, signage, staffing, safety and value for the price.