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Mataquescuintla Vacation Packages

Staff needs to be more attentive and friendly. And the horse riding tours need to be more organized. When you arrive to the property to check in, someone should take you to your cabin, and show you the grounds. You are left to fend for yourself and figure it out on your own. They need thicker blankets because it gets cold in the cabin or the option of a portable heater should be put in each room. Our tv wasn’t working and we asked for extra blankets and no one showed up, it was raining so maybe that’s why not sure. Their check out system needs upgrading, it’s pretty tacky that you have to wait for a staff member to come count the pillows, towels, and all things in the room to be sure nothing has been stolen before you leave. Extremely uncomfortable and tacky system! Especially since I’m the kind of person who never takes anything that isn’t mine. It’s just plain rude! They need to come up with a different system. Other than that the cabin is cute. Don’t expect too much privacy though, they have farm workers walking the grounds at all hours 3AM so on … your best bet for privacy unfortunately is to keep your curtains closed which defeats the purpose of having the all glass walls to view the beautiful scenery this Finca offers. Overall it was a nice experience but not sure I’d stay again unless the things mentioned are fixed.

Muy bonito hotel, personal amable, fácil de llegar y precio acorde.

The staff were beyond helpful - if you need any excursion, vehicle transfer, restaurant recommendations, they are more than happy to help. The hotel was clean and the rooftop was very enjoyable. Highly recommend El Carmen

La Mar is a wonderful destination for a family escape!

The staff were absolutely incredible and extremely helpful and the breakfast was phenomenal. The hotel definitely lived up to the pictures, it was very pretty. The pool is only available for a short period during the breakfast period which wasn’t ideal for me as it’s pretty early and cold but other than that, it was a good stay. Will definitely stay here again and will recommend to others!

Great location and helpful staff. The building is old and historical, but the rooms and bathrooms could be better maintained.