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Matsue New Urban Hotel

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Matsue New Urban Hotel

Exterior
Public bath
Exterior
In-room safe, desk, laptop workspace, soundproofing
Superior Japanese-Style Room - Main Building (6 tatami mat) | In-room safe, desk, laptop workspace, soundproofing

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
40-1 Nishicha-machi, Matsue, Shimane-ken, 690-0845
  • Shinjiko Ohashi Bridge
    ‪3 min walk‬
  • Shijimikan Museum
    ‪10 min walk‬
  • Shimane Art Museum
    ‪12 min walk‬
  • Izumo (IZO)
    ‪28 min drive‬

Room options

View all photos for Deluxe Twin Room Cityview - Non-Smoking - Annex

Deluxe Twin Room Cityview - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room Cityview - Non-Smoking - Annex

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Room Viewbath - Non-Smoking - Annex

Deluxe Twin Room Viewbath - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room Viewbath - Non-Smoking - Annex

  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Japanese-Style Room - Main Building (6 tatami mat)

In-room safe, desk, laptop workspace, soundproofing

Japanese-Style Room - Main Building (6 tatami mat)

  • City view
  • Sleeps 4
  • 3 Twin Futons

View all photos for Japanese-Style Room - Main Building (4.5 tatami mat)

In-room safe, desk, laptop workspace, soundproofing

Japanese-Style Room - Main Building (4.5 tatami mat)

  • City view
  • Sleeps 4
  • 2 Twin Futons

View all photos for Triple Room - Non-smoking - Annex

Triple Room - Non-smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Triple Room - Non-smoking - Annex

  • City view
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Studio Twin - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Studio Twin - Non-Smoking - Annex

  • Lake view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Semi Double Room Lakeview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Semi Double Room Lakeview - Non-Smoking - Annex

  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Run of the House - Non-Smoking

In-room safe, desk, laptop workspace, soundproofing

Run of the House - Non-Smoking

  • City view
  • Sleeps 2
  • 2 Twin Futons OR 1 Twin Bed

View all photos for Semi Double Room Cityview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Semi Double Room Cityview - Non-Smoking - Annex

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Japanese-Style Room - Main Building (6 tatami mat)

Superior Japanese-Style Room - Main Building (6 tatami mat) | In-room safe, desk, laptop workspace, soundproofing

Superior Japanese-Style Room - Main Building (6 tatami mat)

  • City view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Superior Japanese-Style Room - Main Building (4.5 tatami mat)

Superior Japanese-Style Room - Main Building (4.5 tatami mat) | In-room safe, desk, laptop workspace, soundproofing

Superior Japanese-Style Room - Main Building (4.5 tatami mat)

  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Run of the House - Smoking

In-room safe, desk, laptop workspace, soundproofing

Run of the House - Smoking

  • City view
  • Sleeps 2
  • 2 Twin Futons OR 1 Twin Bed

View all photos for Deluxe Double Room Cityview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room Cityview - Non-Smoking - Annex

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room - Non-Smoking - Renewed Main Building

Twin Room - Non-Smoking - Renewed Main Building | In-room safe, desk, laptop workspace, soundproofing

Twin Room - Non-Smoking - Renewed Main Building

  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Double Room Lakeview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room Lakeview - Non-Smoking - Annex

  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room Lakeview - Non-Smoking - Annex

Deluxe Twin Room Lakeview - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room Lakeview - Non-Smoking - Annex

  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room - Non -Smoking - Renewed Main Building

Double Room - Non -Smoking - Renewed Main Building | In-room safe, desk, laptop workspace, soundproofing

Double Room - Non -Smoking - Renewed Main Building

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room  Cityview - Non-Smoking - Annex

Double Room  Cityview - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Double Room  Cityview - Non-Smoking - Annex

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Annex Building Twin Room Lake View

In-room safe, desk, laptop workspace, soundproofing

Annex Building Twin Room Lake View

  • Sleeps 2
  • 2 Double Beds

View all photos for Annex Premium, Japanese-Western Mixed With Bath, City View

In-room safe, desk, laptop workspace, soundproofing

Annex Premium, Japanese-Western Mixed With Bath, City View

  • Sleeps 5
  • 2 Double Beds

View all photos for Japanese-Style Superior Room

In-room safe, desk, laptop workspace, soundproofing

Japanese-Style Superior Room

  • Sleeps 3
  • 3 Twin Beds

Single Room with Bathroom

  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room with Private External Bathroom

In-room safe, desk, laptop workspace, soundproofing

Twin Room with Private External Bathroom

  • Sleeps 4
  • 2 Twin Beds

Japanese-Style Superior Room

  • Sleeps 2
  • 2 Twin Beds

Economy Double Room

  • Sleeps 2
  • 1 Double Bed

Double Room

  • Sleeps 1
  • 1 Twin Bed

Economy Double Room

  • Sleeps 2
  • 1 Twin Bed

Twin Room

  • Sleeps 1
  • 2 Twin Beds

View all photos for Annex Standard, Semi-Double With Bath

In-room safe, desk, laptop workspace, soundproofing

Annex Standard, Semi-Double With Bath

  • Sleeps 2
  • 1 Double Bed

View all photos for Annex Single, Lake View

In-room safe, desk, laptop workspace, soundproofing

Annex Single, Lake View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Annex High Floor Deluxe, Triple With Bath, City View

In-room safe, desk, laptop workspace, soundproofing

Annex High Floor Deluxe, Triple With Bath, City View

  • Sleeps 3
  • 3 Double Beds

View all photos for Annex Regular, Twin, City View

In-room safe, desk, laptop workspace, soundproofing

Annex Regular, Twin, City View

  • Sleeps 2
  • 2 Twin Beds

Japanese-Style Room

  • Sleeps 2
  • 2 Twin Beds

Annex Standard, Semi-Double, City View

  • Sleeps 2
  • 1 Double Bed

Twin Room

  • Sleeps 1
  • 2 Twin Beds

Double Room With Lake View

  • Sleeps 2
  • 1 Double Bed

Twin Room With Lake View

  • Sleeps 4
  • 2 Twin Beds

View all photos for Main Building Standard, Twin, City View

In-room safe, desk, laptop workspace, soundproofing

Main Building Standard, Twin, City View

  • Sleeps 1
  • 2 Twin Beds

View all photos for Annex Standard, Semi-Double, Lake View

In-room safe, desk, laptop workspace, soundproofing

Annex Standard, Semi-Double, Lake View

  • Sleeps 2
  • 1 Double Bed

View all photos for Main Building Standard, Japanese-Western Mixed With Bath, Lake View

In-room safe, desk, laptop workspace, soundproofing

Main Building Standard, Japanese-Western Mixed With Bath, Lake View

  • Sleeps 3
  • 3 Twin Beds

View all photos for Main Building Standard, Double, City View

In-room safe, desk, laptop workspace, soundproofing

Main Building Standard, Double, City View

  • Sleeps 1
  • 1 Double Bed

View all photos for Main Building Standard, Japanese-Western Mixed With Bath, Lake View

In-room safe, desk, laptop workspace, soundproofing

Main Building Standard, Japanese-Western Mixed With Bath, Lake View

  • Sleeps 2
  • 2 Twin Beds

Double Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Annex Superior, Double, City View

In-room safe, desk, laptop workspace, soundproofing

Annex Superior, Double, City View

  • Sleeps 2
  • 1 Double Bed

View all photos for Annex Deluxe, Twin, City View

In-room safe, desk, laptop workspace, soundproofing

Annex Deluxe, Twin, City View

  • Sleeps 4
  • 2 Double Beds

View all photos for Main Building Standard, Semi-Double, City View

In-room safe, desk, laptop workspace, soundproofing

Main Building Standard, Semi-Double, City View

  • Sleeps 2
  • 1 Double Bed

View all photos for Annex Superior, Double, Lake View

In-room safe, desk, laptop workspace, soundproofing

Annex Superior, Double, Lake View

  • Sleeps 2
  • 1 Double Bed

Deluxe Double Room

  • Sleeps 1
  • 1 Double Bed

Deluxe Twin Room Viewbath-Non-Smoking-Annex

  • Sleeps 4
  • 2 Double Beds

Japanese-Style Room

  • Sleeps 1
  • 3 Twin Beds

Similar properties

Interior entrance

Hotel Route Inn Matsue

Parking included
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very Good, (274)
The price is $142
per night
$157 total
includes taxes & fees
Feb 10 - Feb 11
Hotel Route Inn Matsue

About this property

Matsue New Urban Hotel

3.5-star hotel in Matsue Shinjiko Onsen
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Other amenities include self parking, conference space, and concierge services.
Matsue New Urban Hotel offers 101 accommodations with safes and slippers. Televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers.

This Matsue hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. This Matsue hotel also offers a vending machine, gift shops/newsstands, and concierge services. Parking is available onsite for a surcharge.

Matsue New Urban Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:00 AM.
Matsue New Urban Hotel has a restaurant on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 800 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: JPY 1,980 for adults and JPY 880 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space

Spa

  • Body treatments

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay movies
  • TV with cable/satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 1980 for adults and JPY 880 for children
  • Self parking fee: JPY 800 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Matsue New Urban Annex
Matsue New Urban Hotel
Matsue New Urban Hotel Annex
New Urban Annex
New Urban Hotel Annex
Matsue New Urban Hotel Annex
Matsue New Urban Hotel Hotel
Matsue New Urban Hotel Matsue
Matsue New Urban Hotel Hotel Matsue

Matsue New Urban Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 128 out of 354 reviews" "
Rating 8 - Good. 143 out of 354 reviews" "
Rating 6 - Okay. 62 out of 354 reviews" "
Rating 4 - Poor. 9 out of 354 reviews" "
Rating 2 - Terrible. 12 out of 354 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at Matsue New Urban Hotel. The location was convenient and I really liked their systems in place for the amenities in the lobby. In addition, the hotel room looked brilliant and the staff were very kind.
Hotel Room
Bathroom in the Hotel Room
Stayed 2 nights in Sep 2024

10/10 Excellent

TIMOTHY, Westport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice lake views. Convenient for the Castle, loop bus and a nice lakeside walk to the Shimane Art Museum
Stayed 1 night in Jun 2024

10/10 Excellent

TIMOTHY, Westport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Shinjiko Onsen area and great views over the lake. Really convenient for evening walks by the lake to enjoy the sunset from the prefectural art museum.
Stayed 7 nights in Jun 2024

10/10 Excellent

Willy

Liked: Amenities
Amenities 5 star with many varieties of items. Breakfast is delicious and room is newly renovated.
Stayed 1 night in Jun 2024

10/10 Excellent

Joseph

Stayed 2 nights in May 2024

10/10 Excellent

Hisashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Mitchie

Stayed 1 night in Oct 2023

10/10 Excellent

Tsutomu

Stayed 1 night in Jun 2022

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveler

Liked: Staff & service
For international travelers who are not used to Japanese hotel accommodations outside the major tourist centers of Tokyo, Kyoto, and Osaka, you may find the basic amenities and older construction to be somewhat underwhelming, but as a base for tourism in Matsue city proper, the central location is quite beneficial, being only an 8 minute walk from Matsue Castle. I would caution that the hotel is somewhat distant from the main Matsue Station (JR trains), requiring a bus ride or taxi (or a ~25 minute walk), which can be daunting for those who do not speak Japanese.
Stayed 3 nights in Jul 2020

6/10 Okay

CHARLES, Hong Kong

Traveled with partner
Liked: Staff & service, amenities
Convenient location and within walking distance to major tourist attractions & dining area. Property is a bit rundown. Room space is barely sufficient. The public onsen at the top floor is not attractive and brings "outsiders" to the hotel who crowd the bath area and the elevators. Room rate is a bit high considering the city the hotel situated. There is an overnight parking fee, however, the front desk is nice to allow me to park the car beyond the checkout time till 1pm.
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Cramped and Disappointing
Even by Japanese standards, the rooms were small. We reserved two rooms for our family, and the staff would not accommodate us to have the rooms on the same floor. Great location: on the lake and next door to a shrine; a bathhouse (onsen) on the 3rd floor; and a convenience store reachable through the annex lobby. However, overall we were disappointed with the accommodations and did not spend a sufficiently restful night there. Parking was also limited, and we didn't appreciate the requirement that we leave our car key with the front desk (presumably, so they could move cars around, as necessary.)

8/10 Good

Kiyotaka

Stayed 2 nights in Oct 2024

8/10 Good

kentaro, sagamiharashi chuouku

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宍道湖の眺めが良く温泉もあります。
Stayed 2 nights in Oct 2024

6/10 Okay

Ai

Stayed 2 nights in Sep 2024

6/10 Okay

SHOU

Stayed 1 night in Sep 2024

10/10 Excellent

Fumiyo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Kumie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大浴場が良かったです。癒されました。
Stayed 1 night in Sep 2024

10/10 Excellent

CHIZURU

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

tomoyuki

Stayed 4 nights in Sep 2024

8/10 Good

Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

TORU

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Kanako

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉大浴場があるという事と、朝食やスタッフの対応の評判で選びましたが、どれも期待通りだったと思います。 温泉は少し熱めの湯温がとても気持ち良く、朝食は宍道湖を眺めながら食事できる様に全員が窓を向いた席配置になっていて、並んで食べるのが新鮮で面白かったです。スタッフの皆さんの対応も評判通りでした。 アメニティも充実してましたし、高級ドライヤーの貸し出しも良かったです。自転車のレンタルは今回は叶わなかったんですが、無料で貸し出ししてもらえるのはうれしいですね。 ビジネスホテルの気軽さと温泉旅館のサービスを兼ね備えた宿です。
Stayed 1 night in Sep 2024

4/10 Poor

YUMIKO

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024