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Matsue New Urban Hotel

3.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Matsue New Urban Hotel

Exterior
Superior Japanese-Style Room - Main Building (6 tatami mat) | In-room safe, desk, laptop workspace, soundproofing
Public bath
In-room safe, desk, laptop workspace, soundproofing
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping

Explore the area

Map
40-1 Nishicha-machi, Matsue, Shimane-ken, 690-0845
  • Shinjiko Ohashi Bridge
    3 min walk
  • Shimane Prefectural Art Museum
    12 min walk
  • Shimane Art Museum
    12 min walk
  • Izumo (IZO)
    28 min drive

Room options

View all photos for Deluxe Twin Room Cityview - Non-Smoking - Annex

Deluxe Twin Room Cityview - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room Cityview - Non-Smoking - Annex

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Room Viewbath - Non-Smoking - Annex

Deluxe Twin Room Viewbath - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room Viewbath - Non-Smoking - Annex

  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Japanese-Style Room - Main Building (6 tatami mat)

In-room safe, desk, laptop workspace, soundproofing

Japanese-Style Room - Main Building (6 tatami mat)

  • City view
  • Sleeps 4
  • 3 Twin Futons

View all photos for Japanese-Style Room - Main Building (4.5 tatami mat)

In-room safe, desk, laptop workspace, soundproofing

Japanese-Style Room - Main Building (4.5 tatami mat)

  • City view
  • Sleeps 4
  • 2 Twin Futons

View all photos for Triple Room - Non-smoking - Annex

Triple Room - Non-smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Triple Room - Non-smoking - Annex

  • City view
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Studio Twin - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Studio Twin - Non-Smoking - Annex

  • Lake view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Semi Double Room Lakeview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Semi Double Room Lakeview - Non-Smoking - Annex

  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Run of the House - Non-Smoking

In-room safe, desk, laptop workspace, soundproofing

Run of the House - Non-Smoking

  • City view
  • Sleeps 2
  • 2 Twin Futons OR 1 Twin Bed

View all photos for Semi Double Room Cityview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Semi Double Room Cityview - Non-Smoking - Annex

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Japanese-Style Room - Main Building (6 tatami mat)

Superior Japanese-Style Room - Main Building (6 tatami mat) | In-room safe, desk, laptop workspace, soundproofing

Superior Japanese-Style Room - Main Building (6 tatami mat)

  • City view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Superior Japanese-Style Room - Main Building (4.5 tatami mat)

Superior Japanese-Style Room - Main Building (4.5 tatami mat) | In-room safe, desk, laptop workspace, soundproofing

Superior Japanese-Style Room - Main Building (4.5 tatami mat)

  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Run of the House - Smoking

In-room safe, desk, laptop workspace, soundproofing

Run of the House - Smoking

  • City view
  • Sleeps 2
  • 2 Twin Futons OR 1 Twin Bed

View all photos for Deluxe Double Room Cityview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room Cityview - Non-Smoking - Annex

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room - Non-Smoking - Renewed Main Building

Twin Room - Non-Smoking - Renewed Main Building | In-room safe, desk, laptop workspace, soundproofing

Twin Room - Non-Smoking - Renewed Main Building

  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Double Room Lakeview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room Lakeview - Non-Smoking - Annex

  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room Lakeview - Non-Smoking - Annex

Deluxe Twin Room Lakeview - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room Lakeview - Non-Smoking - Annex

  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room - Non -Smoking - Renewed Main Building

Double Room - Non -Smoking - Renewed Main Building | In-room safe, desk, laptop workspace, soundproofing

Double Room - Non -Smoking - Renewed Main Building

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room  Cityview - Non-Smoking - Annex

Double Room  Cityview - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Double Room  Cityview - Non-Smoking - Annex

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Annex Building Twin Room Lake View

In-room safe, desk, laptop workspace, soundproofing

Annex Building Twin Room Lake View

  • Sleeps 2
  • 2 Double Beds

View all photos for Annex Premium, Japanese-Western Mixed With Bath, City View

In-room safe, desk, laptop workspace, soundproofing

Annex Premium, Japanese-Western Mixed With Bath, City View

  • Sleeps 5
  • 2 Double Beds

View all photos for Japanese-Style Superior Room

In-room safe, desk, laptop workspace, soundproofing

Japanese-Style Superior Room

  • Sleeps 3
  • 3 Twin Beds

Single Room with Bathroom

  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room with Private External Bathroom

In-room safe, desk, laptop workspace, soundproofing

Twin Room with Private External Bathroom

  • Sleeps 4
  • 2 Twin Beds

Economy Twin Room

  • Sleeps 2
  • 2 Twin Beds

Japanese-Style Superior Room

  • Sleeps 2
  • 2 Twin Beds

Economy Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for [Main Building]Renovated In 2021 ■ Semi-Double ■ 11 Square Meters[Semi-Double Room][Non-Smoking]

Bathroom | Free toiletries, hair dryer, slippers, bidet

[Main Building]Renovated In 2021 ■ Semi-Double ■ 11 Square Meters[Semi-Double Room][Non-Smoking]

  • Sleeps 2
  • 1 Double Bed

Double Room

  • Sleeps 1
  • 1 Twin Bed

Economy Double Room

  • Sleeps 2
  • 1 Twin Bed

Twin Room

  • Sleeps 1
  • 2 Twin Beds

View all photos for Annex Standard, Semi-Double With Bath

In-room safe, desk, laptop workspace, soundproofing

Annex Standard, Semi-Double With Bath

  • Sleeps 2
  • 1 Double Bed

View all photos for [Annex]Single (Extra Bed) ■ 15 Square Meters[Economy][Single Room][Non-Smoking][Lake View]

In-room safe, desk, laptop workspace, soundproofing

[Annex]Single (Extra Bed) ■ 15 Square Meters[Economy][Single Room][Non-Smoking][Lake View]

  • Sleeps 2
  • 2 Twin Beds

View all photos for New[Annex]Tr Triple ■ 43 Square Meters[Triple Room][Non-Smoking]

In-room safe, desk, laptop workspace, soundproofing

New[Annex]Tr Triple ■ 43 Square Meters[Triple Room][Non-Smoking]

  • Sleeps 3
  • 3 Double Beds

View all photos for [Annex]Twin Room ■ 18M2, City View[Twin Room][Non-Smoking]

In-room safe, desk, laptop workspace, soundproofing

[Annex]Twin Room ■ 18M2, City View[Twin Room][Non-Smoking]

  • Sleeps 2
  • 2 Twin Beds

Japanese-Style Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for New[Annex]Semi-Double Room, Street Side ■ 14 Square Meters[Semi-Double Room][Non-Smoking]

In-room safe, desk, laptop workspace, soundproofing

New[Annex]Semi-Double Room, Street Side ■ 14 Square Meters[Semi-Double Room][Non-Smoking]

  • Sleeps 2
  • 1 Double Bed

Twin Room

  • Sleeps 1
  • 2 Twin Beds

Double Room With Lake View

  • Sleeps 2
  • 1 Double Bed

Twin Room With Lake View

  • Sleeps 1
  • 2 Twin Beds

Twin Room With City View

  • Sleeps 1
  • 2 Twin Beds

New[Annex]Semi-Double Room, Lake Side ■ 15 Square Meters[Semi-Double Room][Non-Smoking]

  • Sleeps 2
  • 1 Double Bed

View all photos for [Main Building]Renovated ■ 6 Tatami Mat Bed ■ Lake Shinji View[Japanese-Western Room][Non-Smoking][Nightlife View]

In-room safe, desk, laptop workspace, soundproofing

[Main Building]Renovated ■ 6 Tatami Mat Bed ■ Lake Shinji View[Japanese-Western Room][Non-Smoking][Nightlife View]

  • Sleeps 3
  • 3 Twin Beds

Double Room

  • Sleeps 1
  • 1 Double Bed

View all photos for [Main Building]Renovated ■ 4.5 Tatami Mat Bed ■ Lake Shinji View[Japanese-Western Room][Non-Smoking][Nightlife View]

In-room safe, desk, laptop workspace, soundproofing

[Main Building]Renovated ■ 4.5 Tatami Mat Bed ■ Lake Shinji View[Japanese-Western Room][Non-Smoking][Nightlife View]

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Reception

Matsue Urban Hotel

Free WiFi
Restaurant
Air conditioning
Breakfast available
3.8 out of 5, Good, (463)
The price is $77
per night
$85 total
includes taxes & fees
Dec 7 - Dec 8
Matsue Urban Hotel

About this property

Matsue New Urban Hotel

3.5-star hotel in Matsue Shinjiko Onsen
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Other amenities include self parking, conference space, and concierge services.
Matsue New Urban Hotel offers 101 accommodations with safes and slippers. Televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers.

This Matsue hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. This Matsue hotel also offers a vending machine, gift shops/newsstands, and concierge services. Parking is available onsite for a surcharge.

Matsue New Urban Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:00 AM.
Matsue New Urban Hotel has a restaurant on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 800 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: JPY 1,980 for adults and JPY 880 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space

Spa

  • Body treatments

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay movies
  • TV with cable/satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from August 5 2024 to December 20 2024 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 1980 for adults and JPY 880 for children
  • Self parking fee: JPY 800 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Matsue New Urban Annex
Matsue New Urban Hotel
Matsue New Urban Hotel Annex
New Urban Annex
New Urban Hotel Annex
Matsue New Urban Hotel Annex
Matsue New Urban Hotel Hotel
Matsue New Urban Hotel Matsue
Matsue New Urban Hotel Hotel Matsue

Matsue New Urban Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 121 out of 336 reviews" "
Rating 8 - Good. 137 out of 336 reviews" "
Rating 6 - Okay. 58 out of 336 reviews" "
Rating 4 - Poor. 8 out of 336 reviews" "
Rating 2 - Terrible. 12 out of 336 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

TIMOTHY, Westport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice lake views. Convenient for the Castle, loop bus and a nice lakeside walk to the Shimane Art Museum
Stayed 1 night in Jun 2024

10/10 Excellent

TIMOTHY, Westport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Shinjiko Onsen area and great views over the lake. Really convenient for evening walks by the lake to enjoy the sunset from the prefectural art museum.
Stayed 7 nights in Jun 2024

10/10 Excellent

Willy

Liked: Amenities
Amenities 5 star with many varieties of items. Breakfast is delicious and room is newly renovated.
Stayed 1 night in Jun 2024

10/10 Excellent

Joseph

Stayed 2 nights in May 2024

10/10 Excellent

Hisashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Mitchie

Stayed 1 night in Oct 2023

10/10 Excellent

Tsutomu

Stayed 1 night in Jun 2022

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveler

Liked: Staff & service
For international travelers who are not used to Japanese hotel accommodations outside the major tourist centers of Tokyo, Kyoto, and Osaka, you may find the basic amenities and older construction to be somewhat underwhelming, but as a base for tourism in Matsue city proper, the central location is quite beneficial, being only an 8 minute walk from Matsue Castle. I would caution that the hotel is somewhat distant from the main Matsue Station (JR trains), requiring a bus ride or taxi (or a ~25 minute walk), which can be daunting for those who do not speak Japanese.
Stayed 3 nights in Jul 2020

6/10 Okay

CHARLES, Hong Kong

Traveled with partner
Liked: Staff & service, amenities
Convenient location and within walking distance to major tourist attractions & dining area. Property is a bit rundown. Room space is barely sufficient. The public onsen at the top floor is not attractive and brings "outsiders" to the hotel who crowd the bath area and the elevators. Room rate is a bit high considering the city the hotel situated. There is an overnight parking fee, however, the front desk is nice to allow me to park the car beyond the checkout time till 1pm.
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Cramped and Disappointing
Even by Japanese standards, the rooms were small. We reserved two rooms for our family, and the staff would not accommodate us to have the rooms on the same floor. Great location: on the lake and next door to a shrine; a bathhouse (onsen) on the 3rd floor; and a convenience store reachable through the annex lobby. However, overall we were disappointed with the accommodations and did not spend a sufficiently restful night there. Parking was also limited, and we didn't appreciate the requirement that we leave our car key with the front desk (presumably, so they could move cars around, as necessary.)

6/10 Okay

kazuya

Liked: Cleanliness
別館に宿泊しました。外装工事中のためエレベーターに養生が有りました。1階にコンビニがあるため軽食や飲み物が購入出来ます。市街地に近いため徒歩で飲食店まで出掛けることができます。ホテルの温泉は別館にはなく本館に設けられています。
Stayed 1 night in Aug 2024

6/10 Okay

Rika

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
ホテル内に小さくてもコンビニがあるのは大変ありがたかったですが暑さで熱中症のような体調不良を起こした際、売場に経口補水液がなくフロントに相談するも用意してもらえなかったのが残念でした。
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家族旅行にお勧め
家族での滞在で、非常に快適でした。松江城にも近く、飲食店も近隣に多数あり楽しめました。
Stayed 1 night in Aug 2024

8/10 Good

Chika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
温泉の大浴場があるのがありがたかったです。 特にレイクビューの部屋を選んだわけではなかったですが、部屋からは宍道湖が見えました！ 松江駅からは少し距離があるものの、十分徒歩圏内だし、出雲大社に行くにはローカル線の駅に徒歩7分と近く便利でした。 部屋も綺麗で、スタッフの方も親切で、快適に過ごせました。 ホテルの一階にコンビニ、すぐ近くにスーパーもあって、とても便利でした！
Stayed 4 nights in Aug 2024

8/10 Good

Toru

Liked: Cleanliness
よかったです
Stayed 2 nights in Jul 2024

10/10 Excellent

Toyotaka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
別館に宿泊しました。 部屋はとても綺麗でした。トイレとシャワーが別れているのも大変良かったです。 朝食は本館9階のレストランで食べました。窓側には座れませんでしたが、景色がかなり綺麗でした。 本館は改装工事が行われていたので、今後綺麗になるかと思います。 また機会があれば利用させていただきたいと思います。
Stayed 1 night in Aug 2024

4/10 Poor

Chisei

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

AKIHIRO

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
きれいでした
Stayed 1 night in Aug 2024

2/10 Terrible

ATSUKO

Stayed 1 night in Aug 2024

2/10 Terrible

kato

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得推薦的飯店
1. 位在宍道湖旁, 面湖的房景優美 2. 房間大小適中, 設備良好 3. 服務人員熱忱, 停車有專人安排引導 4. 早餐菜色豐富, 面對湖景食慾大開 5. 鄰近松江城, 走路即可到達很方便. 但距離JR車站較遠 6. 溫泉水質很好
Stayed 2 nights in Jul 2024

10/10 Excellent

Naomi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントの方やほかのスタッフの方も、とても親切でした！
Stayed 1 night in Jul 2024

10/10 Excellent

KAIDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024