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Matsue Universalhotel

3.0 star property

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Lobby
Single Room, 1 Bedroom, Smoking | 1 bedroom, free WiFi
Exterior
Free daily buffet breakfast
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
$51
Sep 2 - Sep 3

Explore the area

View in a map
471 Asahimachi, Matsue, Shimane, 690-0003
  • Matsue Castle
    ‪3 min drive‬
  • Shimane University Old Okudani Lodging
    ‪3 min drive‬
  • Tamatsukuri Hot Spring
    ‪8 min drive‬
  • Izumo (IZO)
    ‪25 min drive‬

Room options

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 3 Twin Sofa Beds

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

Single Room, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Twin Bed

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

Single Room, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Twin Bed

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

Single Room, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Twin Bed

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Twin Bed

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Twin Bed

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Twin Bed

View all photos for Single Room, 1 Bedroom, Smoking

Single Room, 1 Bedroom, Smoking | 1 bedroom, free WiFi

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Twin Bed

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Twin Bed

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

Single Room, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Twin Bed

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

Single Room, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Twin Bed

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

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About this property

Matsue Universalhotel

Matsue hotel with restaurant
A restaurant, laundry facilities, and a 24-hour front desk are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a vending machine.
Matsue Universalhotel offers 316 air-conditioned accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided daily.

The hotel offers a restaurant. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. This Matsue hotel also offers a vending machine and laundry facilities.

Matsue Universalhotel has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 8:30 AM. A hosted evening meal is available for a surcharge daily.
Matsue Universalhotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 8:30 AM
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 1

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Important information

Optional extras

  • Hosted evening meal: JPY 1

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

Matsue Universalhotel Hotel
Matsue Universalhotel Matsue
Matsue Universalhotel Hotel Matsue

Matsue Universalhotel Reviews

Reviews

6.6
Rating 10 - Excellent. 33 out of 262 reviews
Rating 8 - Good. 76 out of 262 reviews
Rating 6 - Okay. 92 out of 262 reviews
Rating 4 - Poor. 42 out of 262 reviews
Rating 2 - Terrible. 19 out of 262 reviews

5.6/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here make a good hotel better. Front desk and housekeeping are very helpful and friendly. This hotel was a good value and an excellent location
Stayed 2 nights in Mar 2025

8/10 Good

Ayana

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

6/10 Okay

かずよし

Stayed 2 nights in May 2025

10/10 Excellent

KENICHIRO

Liked: Cleanliness, amenities, property conditions & facilities
お値段以上の居心地
Stayed 1 night in May 2025

6/10 Okay

Midori

Stayed 1 night in May 2025

8/10 Good

TERUUCHI

Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

良い滞在でした。

感想で古い建物と呼んたことがあったので、心配でしたが、きれいで安心しました。安くて、朝食、夕食付きで大変助かりました。
Stayed 2 nights in May 2025

6/10 Okay

???

Disliked: Cleanliness
お値段も安く　食事付き ですが旅慣れた人向きです Wi-Fiはありません 充電するのにコンセント＋長めの充電コード ウエットテッシュなど用意しておくと良いですね
Stayed 4 nights in May 2025

6/10 Okay

YUMIKO

Traveled with group
Disliked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

ひろゆき

Liked: Amenities
Stayed 1 night in May 2025

8/10 Good

tomonori

Traveled with family and small children
Liked: Cleanliness, amenities
古いホテルです。 部屋にコンセントが少ないのと部屋でワイファイが、使えないのが改善要望です。 ３人一部屋で利用させていただきましたが部屋は清潔で狭くはなかったと思います。
Stayed 1 night in May 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

みき

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
兎に角古い。バスルームの所々カビがある。トイレも隅々迄掃除されてない。二食付きでこの値段ならしようがないかもしれないが、
Stayed 1 night in May 2025

2/10 Terrible

ナオヤ

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
安かろう悪かろうはある程度覚悟はするが、古いのは仕方ないにしても、入室した瞬間、カビ臭く、ユニットバスは赤や黒のカビだらけ、シャワーもポタポタ出てるし、窓のカーテンも若干外れてるし、もはや不気味というレベル…さすがにリピートは厳しいでしょうね
Stayed 1 night in May 2025

6/10 Okay

ENA

Traveled with group
朝夕ついてこの値段なのでお安く泊まれてよかったです。
Stayed 1 night in May 2025

6/10 Okay

KEIKO

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
朝夕無料のご飯はお得過ぎました！コンセントが少なかったのは残念（ベッドサイドになかった）施設の古さは否めませんが駅近でこの値段はありがたいです。
Stayed 1 night in May 2025

6/10 Okay

よしひろ

Stayed 1 night in May 2025

10/10 Excellent

KAORI

Stayed 1 night in Apr 2025

6/10 Okay

しほ

Disliked: Cleanliness
当日予約しました。朝夕ごはん付きであること、松江駅から近いこと、その割に価格がお手頃であったことがこのホテルを選んだ決めてでした。
Stayed 1 night in May 2025

6/10 Okay

TORU

Stayed 1 night in Mar 2025

8/10 Good

takayuki

Liked: Staff & service
Stayed 2 nights in Apr 2025

8/10 Good

KAYO

Traveled with partner
Liked: Staff & service, amenities
部屋の枕灯がつかず、他の電気💡だと明る過ぎたのでチェックして欲しいです。 宿泊料金がリーズナブルなうえに食事無料なのはホントにありがたかったです🙏
Stayed 1 night in Apr 2025

6/10 Okay

Takeshi

Stayed 2 nights in Apr 2025

6/10 Okay

たいじゅん

Disliked: Cleanliness, staff & service, property conditions & facilities
お値段が安いので良かったです
Stayed 1 night in Apr 2025

6/10 Okay

トモヤ

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025