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Matsue Universalhotel

3.0 star property

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Photo gallery for Matsue Universalhotel

Lobby
Lobby
Free daily buffet breakfast
Single Room, 1 Bedroom, Smoking | Free WiFi
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi
$45
Dec 14 - Dec 15

Explore the area

View in a map
471 Asahimachi, Matsue, Shimane, 690-0003
  • Place, Lake Shinji
    ‪11 min walk‬
  • Place, Shimane Prefectural Art Museum
    ‪11 min walk‬
  • Place, Matsue Castle
    ‪3 min drive‬
  • Airport, Izumo (IZO)
    ‪28 min drive‬

Room options

View all photos for Single Room, 1 Bedroom, Smoking

Free WiFi

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Twin Bed

View all photos for Twin Room, 2 Bedrooms, Smoking

Free WiFi

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Single Room, 1 Bedroom, Non Smoking

Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Twin Bed

View all photos for Twin Room, 2 Bedrooms, Non Smoking

Free WiFi

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Triple Room, 3 Bedrooms, Smoking

Free WiFi

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

View all photos for Triple Room, 3 Bedrooms, Non Smoking

Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

View all photos for Double Room, 1 Double Bed, Smoking

Free WiFi

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed, Non Smoking

Free WiFi

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room, 1 Bedroom, Smoking

Free WiFi

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Twin Bed

View all photos for Single Room, 1 Bedroom, Smoking

Free WiFi

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Twin Bed

View all photos for Single Room, 1 Bedroom, Smoking

Free WiFi

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Twin Bed

View all photos for Single Room, 1 Bedroom, Smoking

Free WiFi

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Twin Bed

View all photos for Double Room, 1 Double Bed, Smoking

Free WiFi

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed, Smoking

Free WiFi

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed, Smoking

Free WiFi

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room, 1 Bedroom, Non Smoking

Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Twin Bed

View all photos for Single Room, 1 Bedroom, Non Smoking

Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Twin Bed

View all photos for Single Room, 1 Bedroom, Non Smoking

Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Twin Bed

View all photos for Single Room, 1 Bedroom, Non Smoking

Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Twin Bed

View all photos for Double Room, 1 Double Bed, Non Smoking

Free WiFi

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed, Non Smoking

Free WiFi

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed, Non Smoking

Free WiFi

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed, Non Smoking

Free WiFi

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, 2 Bedrooms, Smoking

Free WiFi

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Twin Room, 2 Bedrooms, Smoking

Free WiFi

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Twin Room, 2 Bedrooms, Smoking

Free WiFi

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Twin Room, 2 Bedrooms, Smoking

Free WiFi

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Twin Room, 2 Bedrooms, Non Smoking

Free WiFi

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Twin Room, 2 Bedrooms, Non Smoking

Free WiFi

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Twin Room, 2 Bedrooms, Non Smoking

Free WiFi

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Twin Room, 2 Bedrooms, Non Smoking

Free WiFi

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Triple Room, 3 Bedrooms, Smoking

Free WiFi

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

View all photos for Triple Room, 3 Bedrooms, Smoking

Free WiFi

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

View all photos for Triple Room, 3 Bedrooms, Smoking

Free WiFi

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

View all photos for Triple Room, 3 Bedrooms, Smoking

Free WiFi

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

View all photos for Triple Room, 3 Bedrooms, Non Smoking

Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

View all photos for Triple Room, 3 Bedrooms, Non Smoking

Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 3 Twin Sofa Beds

View all photos for Triple Room, 3 Bedrooms, Non Smoking

Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

View all photos for Triple Room, 3 Bedrooms, Non Smoking

Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

View all photos for Triple Room, 3 Bedrooms, Non Smoking

Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

View all photos for Twin Bed Room Non Smoking

Free WiFi

Twin Bed Room Non Smoking

  • Sleeps 2

View all photos for Triple Non Smoking

Free WiFi

Triple Non Smoking

  • Sleeps 3

View all photos for Double Room -Smoking

Lobby

Double Room -Smoking

  • Sleeps 2

View all photos for Double Room Non-Smoking

Lobby

Double Room Non-Smoking

  • Sleeps 2

View all photos for Standard Single Room Non Smoking

Free WiFi

Standard Single Room Non Smoking

  • Sleeps 1

View all photos for Triple -Smoking

Free WiFi

Triple -Smoking

  • Sleeps 3

View all photos for Twin Bed Room-Smoking

Free WiFi

Twin Bed Room-Smoking

  • Sleeps 2

View all photos for Standard Single Room Smoking

Free WiFi

Standard Single Room Smoking

  • Sleeps 1

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About this property

Matsue Universalhotel

Matsue hotel with restaurant
A restaurant, laundry facilities, and a 24-hour front desk are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a vending machine.
Matsue Universalhotel offers 316 air-conditioned accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided daily.

The hotel offers a restaurant. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. This Matsue hotel also offers a vending machine and laundry facilities.

Matsue Universalhotel has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 8:30 AM. A hosted evening meal is available for a surcharge daily.
Matsue Universalhotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 8:30 AM
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 1

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Hosted evening meal: JPY 1

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

Matsue Universalhotel Hotel
Matsue Universalhotel Matsue
Matsue Universalhotel Hotel Matsue

Reviews

Matsue Universalhotel Reviews

6.8

5.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.6/10

Eco-friendliness
Rating 10 - Excellent. 53 out of 336 reviews
Rating 8 - Good. 99 out of 336 reviews
Rating 6 - Okay. 113 out of 336 reviews
Rating 4 - Poor. 45 out of 336 reviews
Rating 2 - Terrible. 26 out of 336 reviews

Reviews

10/10 Excellent

Thu Lan

Stayed 1 night in Jul 2025

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here make a good hotel better. Front desk and housekeeping are very helpful and friendly. This hotel was a good value and an excellent location
Stayed 2 nights in Mar 2025

8/10 Good

Ayana

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

TOSHIKI

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Takeshi

Disliked: Cleanliness
この価格で夕食朝食付きなのはありがたい。同じく食事目当ての客が多いのか食堂は混んでいました。 客室は広くて良かったが、ソファーがほつれていたりUBが少し酸っぱい匂いがしたのはマイナスでした。でも泊まる上では全く問題ありませんでした。また泊まると思います。
Stayed 1 night in Sep 2025

10/10 Excellent

Hemanth

Stayed 6 nights in Aug 2025

2/10 Terrible

KAORI

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Shino

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

masamitsu

Business traveler, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
いつも利用していて、過ごしやすいホテルですが、部屋の清掃、点検をもう少ししてほしいのがリアルな意見です またこれからも利用したいので応援しています。
Stayed 1 night in Aug 2025

10/10 Excellent

manabu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

ノゾミ

Liked: Cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness

まんぞくです

冷房の効きが悪いのと、室内にすごくホコリのたまっているところ（ソファ前のテーブル）などあり残念だった。 スタッフさんは、とても丁寧に対応していて好感が持てた。食事も野菜があり食物繊維が取れてよかった。
Stayed 1 night in Aug 2025

2/10 Terrible

裕子

Traveled with family and small children, Business traveler
Disliked: Amenities
とにかく汚い。翌日はカビていたりして掃除も行き届いておらずベッドも壊れている。
Stayed 2 nights in Aug 2025

8/10 Good

あいり

Stayed 1 night in Aug 2025

8/10 Good

Tatsuya

Liked: Cleanliness, staff & service, amenities
夕食もついてます。夕食もバイキングだと尚可。
Stayed 2 nights in Aug 2025

8/10 Good

masamitsu

Disliked: Cleanliness
毛が落ちてる
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
夕食は時間の都合により食べませんでしたが、朝食は少し早く会場を開けていただき、余裕ができうれしかったです。
Stayed 1 night in Aug 2025

6/10 Okay

こういち

Liked: Cleanliness
Stayed 1 night in Aug 2025

8/10 Good

MIZUKI

Stayed 1 night in Aug 2025

4/10 Poor

SINJI

Stayed 1 night in Aug 2025

10/10 Excellent

リョウタ

Stayed 1 night in Aug 2025

8/10 Good

SUSUMU

Stayed 1 night in Jul 2025

6/10 Okay

トシヤ

Traveled with partner
Disliked: Cleanliness
駅近で立地は最高。
Stayed 2 nights in Aug 2025

6/10 Okay

Kyoko

Stayed 2 nights in Aug 2025

6/10 Okay

Norihiro

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2025