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Dormy Inn Matsumoto Natural Hot Spring

3.0 star property

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Photo gallery for Dormy Inn Matsumoto Natural Hot Spring

Hot springs
Public bath
Reception
Property amenity
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
2-2-1 Fukashi, Matsumoto, Nagano, 390-0815
  • Matsumoto Performing Arts Center
    ‪8 min walk‬
  • Matsumoto City Museum of Art
    ‪9 min walk‬
  • Matsumoto Castle
    ‪12 min walk‬

Room options

View all photos for Double Room, Non Smoking (No specific view, 15sqm)

Double Room, Non Smoking (No specific view, 15sqm) | Desk, laptop workspace, blackout drapes, soundproofing

Double Room, Non Smoking (No specific view, 15sqm)

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Non Smoking

Desk, laptop workspace, blackout drapes, soundproofing

Twin Room, Non Smoking

  • 236 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Queen Room Non-Smoking

Desk, laptop workspace, blackout drapes, soundproofing

Queen Room Non-Smoking

  • 172 sq ft
  • Sleeps 3
  • 1 Queen Bed

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About this property

Dormy Inn Matsumoto Natural Hot Spring

3-star Matsumoto hotel close to Matsumoto Castle
This smoke-free hotel features a restaurant, a sauna, and self parking. Additionally, coffee/tea in a common area, a microwave in a common area, and dry cleaning are onsite.
Dormy Inn Matsumoto Natural Hot Spring offers 114 air-conditioned accommodations with slippers and hair dryers. 32-inch flat-screen televisions come with digital channels. Bathrooms include showers, bidets, toilets with an electronic bidet, and complimentary toiletries.

This Matsumoto hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an outdoor public bath (no minerals) and an indoor mineral hot springs (Japanese-style onsen). These services feature separate men and women areas. The ryokan bathing area is open from 3:00 PM to midnight. There are indoor hot springs on site. The temperature in the hot springs is set to 104°F.
The hotel offers a restaurant. Dormy Inn Matsumoto Natural Hot Spring features hot springs and a sauna. This hot springs hotel also offers a vending machine, coffee/tea in a common area, and laundry facilities. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Dormy Inn Matsumoto Natural Hot Spring is a smoke-free property.

HATAGO - This buffet restaurant specializes in local cuisine.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 1,100 per night)
  • Limited onsite parking

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • HATAGO

Things to do

  • Indoor hot spring
  • Sauna
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Spa

  • Hot springs water temperature - 104 ºF
  • Indoor hot spring
  • Public bath open from 3:00 PM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 9 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: JPY 1100 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.
For the comfort of guests using the public bathing areas and other public facilities, guests with large tattoos are not permitted to use the facilities. Guests with tattoos may use the bathing facilities if their tattoos are smaller than 3.15 inches (8 centimeters) by 5.11 inches (13 centimeters) and are covered with a sticker provided by the property.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos will be required to follow specific instructions when using the onsite public bathing facilities; more details are available at check-in

Property is also known as

Dormy Inn Matsumoto Natural Hot Spring Hotel
Dormy Matsumoto
Matsumoto Dormy Inn
Dormy Hotel Matsumoto
Dormy Inn Matsumoto Natural Hot Spring Matsumoto
Dormy Inn Matsumoto Natural Hot Spring Hotel Matsumoto

Dormy Inn Matsumoto Natural Hot Spring Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 455 out of 812 reviews
Rating 8 - Good. 305 out of 812 reviews
Rating 6 - Okay. 39 out of 812 reviews
Rating 4 - Poor. 10 out of 812 reviews
Rating 2 - Terrible. 3 out of 812 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for the station. Free washing machines and snacks by the onsen, which was also excellent. Helpful staff. Breakfast area a bit smallbut breakfast itself was good. Lots of choice
Stayed 3 nights in Oct 2024

10/10 Excellent

KAREN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sons and I liked the onsen experience, the small services at the onsen and the nightly ramen.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very nice staff
Stayed 1 night in Oct 2024

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Koji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Jun

Stayed 1 night in Jul 2024

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room. Service is considerable.
Stayed 1 night in May 2024

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
The queen rooms were more spacious. One could easily lay out 2 mid size bags.
Stayed 1 night in Apr 2024

10/10 Excellent

Tsai Wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Cozy, clean and convenient. Love the onsen, free ice cream, free laundry and free soba.
Stayed 1 night in Apr 2024

10/10 Excellent

Hock Heng

Stayed 4 nights in Mar 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is am older property but fine for a couple night stay. Convenient location and staff are wonderful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
It was comfortable and the food and service were very good.
Stayed 7 nights in Mar 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful onsen in this very comfortable hotel. Great location.
Stayed 2 nights in Mar 2024

8/10 Good

CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to station
Arrived 2.5 hours before 3pm check-in and hotel staff were happy to store baggage and move up to room when it was ready, so we could explore the Castle. Bed wonderfully comfortable. Onsen had free washing machines with auto detergent (+100 yen per 20 minutes drying), nice sauna, cold plunge bath and large pool (although pool was cooler than most onsen). Breakfast was primarily Japanese (many excellent choices) and small bowls/knives/forks made it harder to eat western style, so we went with the flow. Staff were extremely helpful - 3-pin to 2-pin adaptor brought to room, no fuss when I lost my keycard...
Stayed 1 night in Mar 2024

10/10 Excellent

Rodney G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you want in a location. Close to main station, fast easy checkin, friendly and helpful staff, clean comfortable rooms (yes the pillows are a bit flat, but so what), very hot shower water, excellent onsen and sauna, close to everything, and endless dining options. Highly recommend!
Stayed 2 nights in Feb 2024

10/10 Excellent

Noah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very close to the station and other sites in the city such as Matsumoto castle!
Stayed 1 night in Feb 2024

10/10 Excellent

Cheuk Fai Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great service
The decoration is a bit old but the staff and the service made up for it. The staff spoke fluent English and are very helpful. The night soba (new year special) was very good. Complimentary desserts in room.
Stayed 1 night in Dec 2023

8/10 Good

Pui See Crystal

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kanichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again if prices are not excessive
A great experience with onsen included. Clean, comfortable, and relatively, cheap. I believe Dormy Inns are more in the upper 3-star tiers, compared to the big hotek chains in Japan. Major differences with some of a similar 3-star hotel chains would be: Dormy Inns provide onsen experience, although breakfast is not complementary. Of course, the breakfast which I paid for was far better than the complementary ones at the other '**-Inns'. I would rather pay for breakfast at a Dormy Inn and enjoy its onsen before bed and after waking up. The price of my stay was relatively cheap, compared to other Dormy Inn branches in other cities. I would definitely choose to stay here again, however only if the prices are only one or two thousand yen more expensive than other 3-star chains. This would be because the room structure or cleanliness are more or less the same with cheaper 3-star chains. The onsens are not huge, but its presence is nice enough, with complementary ice cream and soba at night, and a yakult drink in the morning.
Stayed 1 night in Nov 2023

8/10 Good

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a good location, just a few blocks from the train station. I walked to the castle in about 15 minutes. The staff were super nice checking me in. The hotel itself is pretty basic. The bath area is actually a lot nicer than the rest of the hotel. There are laundry machines in the bath changing room area and if I remember correctly washing is free but you have to pay to dry. I did my laundry while using the bath area, pretty convenient. There's a family mart across the street. Perfect spot for a half day one night stopover in Matsumoto to see the castle and have a few good meals around town.
Stayed 1 night in Nov 2023

10/10 Excellent

William, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They carried our luggage in for us. Really good buffet breakfast. Close to train station. Staff friendly and helpful.
Stayed 1 night in Oct 2023

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the onsen
Stayed 3 nights in Oct 2023

4/10 Poor

Michael

Business traveler
Disliked: Cleanliness, property conditions & facilities
This was a worn out and tired property. Too expensive for stuffy rooms, worn out matersses, carpeting’s in common areas and rooms and miserable pillows. The spa was nice enough. Nothing else was very good. Staff was good. Property needs a major refreshing. Even the foam in the dining room chairs is extremely worn out and you sink down into them. Nothing against the staff here, the property is just worn out.
Stayed 5 nights in Oct 2023