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Hoshino Resorts KAI Matsumoto

4.0 star property

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Japanese-style Room with Outdoor Bath and Garden Terrace RB4 | Bathroom | Combined shower/tub, deep soaking tub, free toiletries, hair dryer
Interior entrance
Massages
Exterior
Japanese-style Room with Outdoor Bath RA4 | Minibar, in-room safe, desk, free WiFi

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Breakfast included
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Housekeeping

Explore the area

Map
1-31-1 Asama Onsen, Matsumoto, Nagano-ken, 390-0303
  • Asama Hot Spring
    ‪3 min walk‬
  • Utsukushigahara Onsen
    ‪3 min drive‬
  • Alps Park Matsumoto
    ‪4 min drive‬
  • Matsumoto (MMJ-Shinshu - Matsumoto)
    ‪33 min drive‬

Room options

View all photos for Japanese-style Room with Outdoor Bath and Garden Terrace RB4

Japanese-style Room with Outdoor Bath and Garden Terrace RB4 | Minibar, in-room safe, desk, free WiFi

Japanese-style Room with Outdoor Bath and Garden Terrace RB4

  • 646 sq ft
  • Sleeps 4
  • 1 Twin Futon OR 2 Twin Futons

View all photos for Japanese-style Room FA4

Japanese-style Room FA4 | Minibar, in-room safe, desk, free WiFi

Japanese-style Room FA4

  • 484 sq ft
  • Sleeps 4
  • 1 Twin Futon OR 2 Twin Futons

View all photos for Japanese-style Room with Outdoor Bath RA4

Japanese-style Room with Outdoor Bath RA4 | Minibar, in-room safe, desk, free WiFi

Japanese-style Room with Outdoor Bath RA4

  • 646 sq ft
  • Sleeps 4
  • 1 Twin Futon OR 2 Twin Futons

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Exterior

Tabino Hotel Matsumoto

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry
4.6 out of 5, Wonderful, (353)
The price is $90
per night
$99 total
includes taxes & fees
Mar 9 - Mar 10
Tabino Hotel Matsumoto

About this property

Hoshino Resorts KAI Matsumoto

4-star ryokan in Asama Onsen
This ryokan features a full-service spa, a restaurant, and a coffee shop/cafe. Free breakfast (local cuisine) and free self parking are also provided. Other amenities include coffee/tea in a common area, a 24-hour front desk, and a library.
Hoshino Resorts KAI Matsumoto offers 26 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Matsumoto ryokan provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. In-room massages and hair dryers can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Hoshino Resorts KAI Matsumoto features a full-service spa and hot springs. Dining options at the ryokan include a restaurant and a coffee shop/cafe. Guests can enjoy a complimentary breakfast each morning.

This hot springs ryokan also offers a library, coffee/tea in a common area, and an elevator. Onsite uncovered self parking is complimentary.

Hoshino Resorts KAI Matsumoto has designated areas for smoking.

A complimentary local cuisine breakfast is served each morning between 7:30 AM and 9:00 AM.
Hoshino Resorts KAI Matsumoto has a restaurant on site.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 9:00 AM
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Kaiseki meal

Things to do

  • Full-service spa
  • Hot springs
  • Library
  • Wine tasting room

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Full-service spa

  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch flat-screen TV

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property in advance.
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hoshino Resorts KAI Matsumoto Inn
Hoshino Resorts KAI Inn
Hoshino Resorts KAI Matsumoto
Hoshino Resorts KAI
Hoshino Resorts KAI Matsumoto Ryokan
Hoshino Resorts KAI Matsumoto Matsumoto
Hoshino Resorts KAI Matsumoto Ryokan Matsumoto

Hoshino Resorts KAI Matsumoto Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 27 out of 35 reviews
Rating 8 - Good. 5 out of 35 reviews
Rating 6 - Okay. 1 out of 35 reviews
Rating 4 - Poor. 2 out of 35 reviews
Rating 2 - Terrible. 0 out of 35 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

haim vitali

Stayed 1 night in Oct 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Words cannot express
As soon as we stepped out of our taxi we were met by Rina who graciously helped us check in and thoroughly explained everything you would need to know about the property. In my opinion this was one of the best check in experiences due to Rina’s patience and thoughtfulness. As for the rest of the stay words are not enough to describe the experience and ambiance you will encounter from the fantastic food and presentation to the top notch Onsen facilities. I’ve been to a dozen Onsen in Japan and this stands out as top three maybe behind Beppu KAI and Arima. I highly recommend Matsumoto KAI if ever In Nagano.
Stayed 1 night in Jul 2024

10/10 Excellent

Paulina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hoshino's KAI group of onsen-focused resorts are a great updated way to enjoy Japan's rich onsen culture. The service and food quality at this Matsumoto facility were truly outstanding. We now want to visit other KAI resorts in other onsen towns. Thank you.
Stayed 2 nights in May 2024

4/10 Poor

Marco, Key Biscayne

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Very poor value for money. We paid $2,800 for two rooms/two nights, and the overall quality, service, and property did not meet our expectations for the price paid and benchmarks in similar prices in Japan. We had a problem after the first night's dinner (two of our family members were sick) and asked to cancel the rest of the breakfast and dinners included in the property. After telling the manager about our incident, they did not recognize any refund or gesture. We are definitively not coming back.
Stayed 2 nights in Apr 2024

10/10 Excellent

penchas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a true Japanese onsen property that also caters to English speakers. While it only has Japanese rooms and food - for a person that wants a truly high end onsen experience in a smaller city - this is perfect.
Stayed 1 night in Apr 2024

10/10 Excellent

Yiyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

WING MAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very professional. We had a hostess (Takahashi-san) assigned to us. She was very attentive and took care of everything for us. The room was very spacious. We had a private open air onsen bath tub. The meals were great. We highly recommend it.
Stayed 1 night in Oct 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very special place!
Great onsen, exceptional service (Aso was so lovely) and delicious food.
Stayed 1 night in Oct 2023

10/10 Excellent

francis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outside onsen has very relaxing atmosphere.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Time Out
Great service, delicious food, invigorating onsen and lovely view from a spacious room
Stayed 1 night in Nov 2019

10/10 Excellent

IslandGuy808, Honolulu, us

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an outstanding deluxe property with top notch English speaking staff. I cannot say enough about how attentive and helpful the staff at this first class accommodation was for our group. The food here is also awesome. Kaiseki dinners were elegant and delicious. Breakfasts were also traditional yet memorable. My travel companions were in such awe of the food and its presentation that there was sparse conversation as everyone was mesmerized by each course.
Stayed 2 nights in Apr 2019

8/10 Good

Yuval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, Not enough flexibility
The hotel is beautiful and had a lot of luxurious touches. The staff was helpful and kind. I wish there were a shuttle service that was available as we had to take a $20 cab ride each way to get to downtown and back. The staff also required us to tell them when we were planning to leave and return so they could clean, set up, or put away the beds, as well as prepare dinner and breakfast. This meant that we needed to stick to a schedule, which meant that we had flexibility in general - we had to be awake at a certain time for breakfast or had to return at certain times. All in all a great hotel, but better for people who prefer a more structured vacation.
Stayed 3 nights in Oct 2018

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The room with onsen was amazing, and the dinner and breakfast were delicious. It was worth every penny.

6/10 Okay

Catherine, Switzerland

Liked: Cleanliness, staff & service
Sans plus
I don't understand the hype about this hotel. The location is way out of town (costs 20$ to go to town by taxi) the view from the room is really nothing spectacular, the onsen is ok but small and the only dinner option costs 134,00 yen... I felt like all together way too much money for what it is really.

10/10 Excellent

Steve, Seattle, WA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refined and relaxing onsen/hotel
We thoroughly enjoyed our one-night stay. Our dinner was delicious, beautiful, and very pleasantly served.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing
we stayed at the end of out Japanese trip and it was nice to be out of the city, very quiet area, nice walks and temples near by. The Onsen was the highlight, the 2 areas were amazing, we went twice a day. very good service and good English from one of the staff was appreciated

10/10 Excellent

JAECHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔 서비스정신
매우 친절 합니다.음시도 깨끗하고 맛있어요. 특히 금고에 여권과 지갑,현금등 중요 물품두고 도쿄호텔에 왔는데 제방에 직접 전화해주시고 다음날 잘 받았습니다. 그것도 무료로, 걱정 많이 햇는 데 ,정말 감사드립니다.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ying Ying

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Yuen Ying Prairie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, onsen and meals
Stayed 1 night in Jul 2024

10/10 Excellent

QING

Stayed 1 night in Jun 2024

10/10 Excellent

Marie-Hélène

Stayed 1 night in Apr 2024