This smoke-free ryokan features a front-desk safe, free breakfast, and free self parking. Free WiFi in public areas, a free area shuttle, and free train station pick-up are also provided. Other amenities include free train station drop-off.
Shintomi-tei offers 73 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms.
Bathrooms include separate bathtubs and showers, slippers, toilets with an electronic bidet, and complimentary toiletries. This Matsushima ryokan provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.
Services include massages. Public bath/onsen services include an indoor public bath (no minerals) and a yukata (Japanese robe). These services feature separate men and women areas.
A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. An area shuttle, a train station pick-up service, and a train station drop-off service are complimentary for guests. This Matsushima ryokan also offers karaoke, room service (during limited hours), and shopping on site. Limited complimentary onsite parking is available on a first-come, first-served basis.
Shintomi-tei is a smoke-free property.
A complimentary full breakfast is served each morning between 7 AM and 9 AM.
Room service (during limited hours) is available.
Languages
English, Japanese
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free area shuttle
Free train station pick-up and drop-off shuttle
Free self parking on site
Limited onsite parking
Food and drink
Free full breakfast available daily 7:00 AM to 9:00 AM
Things to do
Karaoke
Shopping
Family friendly
Free area shuttle
In-room refrigerator
Conveniences
Limited-hour front desk
Luggage storage
Safe at front desk
Water dispenser
Guest services
Housekeeping (daily)
Turndown service
Spa
Massage
Public indoor bath (no minerals)
Separate men/women areas in public bath
Yukata (Japanese robes)
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Extra futon (surcharge)
Bathroom
Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Slippers
Toilet with electronic bidet
Towels provided
Entertainment
Flat-screen TV
Food and drink
Coffee/tea maker
Electric kettle
Limited room service
Refrigerator
More
Air conditioning
Desk
Safe
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 10 PM
Minimum check-in age: 18
Check-out
Check-out before 10 AM
Special check-in instructions
This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 11 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 7:30 PM to receive dinner.
Additional fees of JPY 1620 per child, per day apply for breakfast, and JPY 4860 per child, per day apply for dinner.
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Japanese futons are provided based on the number of adults in the reservation. Fees apply for extra futons for children age 3 and younger.
We should mention
Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
Property is also known as
Shintomi-tei Inn Matsushima
Shintomi-tei Inn
Shintomi-tei Matsushima
Shintomi tei
Shintomi-tei Ryokan
Shintomi-tei Matsushima
Shintomi-tei Ryokan Matsushima
Shintomi-tei Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Nice large room; friendly staff; great price for room, dinner, and breakfast. Located in a residential neighborhood; about 15-minute walk from Matsushima station (a bit uphill, but not bad)
It's a tranquil place. Everything is perfect - the only negative is some peeling wallpaper in the rooms, but that's nitpicking. It's a large room within walking distance of the station and the museums.
It was a little older, but clean and the staff is extremely polite and helpful.
Peter
Stayed 2 nights in Mar 2024
6/10 Okay
Melinda, SHEPPARTON
Traveled with partner
Nov 9, 2023
Liked: Cleanliness, staff & service, amenities
I liked the traditional experience but the room needs some cosmetic maintenance. Touching up the paint and repairing a little of the wooden skirting. You DO need to pre-book for dinner, but e we found a great little place just a short walk away in the town.
It located on a hill, about 15-20 mins walk from Matsushimakaigan Station. Along the way, you find shops & restaurants. There’s a ferry pier & a park, temples & a museum. You can also walk from Matsushima Station, however, I prefer Matsushimakaigan as there’re more to see. The hotel offers free shuttle pick up & drop off which is a plus.
Pik Kwan
Stayed 1 night in May 2023
10/10 Excellent
Verified traveler
Oct 26, 2020
Liked: Staff & service
love their rooftop. we can freely use it and took great picture from there.
A bit of an old hotel, so the condition wasn't great, but that's to be expected. What was dissapointing was the level of service. Things were constantly forgotten. First day they cleaned the room but didnt replace towels or Yukata. Second day they completely didnt clean the room, but did leave a little 'tea sweet'.
Also quite annoying that they insisted to copy the resident card (something that is not needed for residents)
Although this accomodation seemed a little dated, it rpovided a fantastic experience of an onsen. WE had a Japanese speaker wth us so that was useful in terms of understading aspects of the stay. THe dinner was a stand-out experience of traditional Japanese style dining. Good location, within walking distance of the waterfront etc.
This is a 100% Japanese hotel for Japanese tour groups and events. Essentially no English is spoken. You had better be able to sit comfortably cross-legged or you will be very uncomfortable while packing and unpacking, using your computer, or anything else in your room. Breakfast extensive but mediocre by Japanese standards. Heat, AC, and wifi is centralized so quality varies by room in the old fashioned way. Lots of dings on the walls. Renovation overdue. Some Japanese luxuries such as dinner in separate compartments if you pay for dinner.
James
Stayed 3 nights in Oct 2018
6/10 Okay
Verified traveler
Sep 28, 2018
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
comfortable, but a bit overpriced
--rooms are spacious and comfortable, but the condition is a bit worn down, which was a bit disappointing given the cost of the place
--the food was not that good, and again this was a bit disappointing given the cost
--the outdoor hot spring was terrific
--service is good
--I'm not sure this is advertised well online, but I believe that the hot spring is not a natural one -- this is something I learned only when I arrived in Matsushima, but I should also say that I'm not entirely sure what a non-natural hot spring is.
Looks like Mom & Pop B and B from photos but it is a large hotel on the hill with fantastic views. Very Japanese. Excellent dinner in the restaurant and good Japanese breakfast. Very little English spoken but very helpful staff. Free rides to and from train station. Very quiet and relaxing