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Tennen Onsen Matsuyama New Grand Hotel

3.0 star property

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Photo gallery for Tennen Onsen Matsuyama New Grand Hotel

Hiking
Hiking
Japanese Style Room (6+8 Tatami-mats), Non Smokng | Desk, iron/ironing board, free WiFi, bed sheets
Hot springs
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

Map
3-4-10 Nibancho, Matsuyama, Ehime-ken, 790-0002
  • Saka no Ue no Kumo Museum
    ‪6 min walk‬
  • Bansuiso
    ‪6 min walk‬
  • Matsuyama Castle Ropeway
    ‪10 min walk‬
  • Matsuyama (MYJ)
    ‪15 min drive‬

Room options

View all photos for Single Room, Non Smoking (West Wing)

Single Room, Non Smoking (West Wing) | Desk, iron/ironing board, free WiFi, bed sheets

Single Room, Non Smoking (West Wing)

  • 172 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Single Room, B-SB , Non Smoking [With Shower Booth](East Wing)

Single Room, B-SB , Non Smoking [With Shower Booth](East Wing) | Desk, iron/ironing board, free WiFi, bed sheets

Single Room, B-SB , Non Smoking [With Shower Booth](East Wing)

  • 140 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Twin Room, B-SB , Non Smoking [With Shower Booth](East Wing)

Twin Room, B-SB , Non Smoking [With Shower Booth](East Wing) | Desk, iron/ironing board, free WiFi, bed sheets

Twin Room, B-SB , Non Smoking [With Shower Booth](East Wing)

  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Style Room (6+8 Tatami-mats), Non Smokng

Japanese Style Room (6+8 Tatami-mats), Non Smokng | Desk, iron/ironing board, free WiFi, bed sheets

Japanese Style Room (6+8 Tatami-mats), Non Smokng

  • 334 sq ft
  • Sleeps 5
  • 5 Twin Futons

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About this property

Tennen Onsen Matsuyama New Grand Hotel

3-star Matsuyama hotel close to Dogo Onsen
This smoke-free hotel features a full-service spa, a restaurant, and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and a TV in a common area.
Tennen Onsen Matsuyama New Grand Hotel offers 148 accommodations with bathrobes and slippers. 25-inch LCD televisions come with digital channels.

Bathrooms include bidets, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna. The spa is open daily.

Public bath/onsen services include an indoor public bath (no minerals) and an indoor mineral hot springs (Japanese-style onsen). These services feature separate men and women areas. The ryokan bathing area is open 24 hours. There are hot springs on site.

The hotel offers a restaurant. Wireless Internet access is complimentary. Tennen Onsen Matsuyama New Grand Hotel features a full-service spa and hot springs. This hot springs hotel also offers a vending machine, laundry facilities, and dry cleaning/laundry services.

Tennen Onsen Matsuyama New Grand Hotel is a smoke-free property.

こまどり - This restaurant serves breakfast only.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A restaurant
  • Tea service

Restaurants on site

  • こまどり

Things to do

  • Full-service spa
  • Hot springs
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Full-service spa

  • 24-hour public bath
  • Aromatherapy
  • Hot/mineral springs
  • In-room massages
  • Public indoor bath (no minerals)
  • Public indoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Well-lit path to entrance

More

  • 2 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 25-inch LCD TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from January 29 2025 to March 10 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Matsuyama New Grand Hotel
Matsuyama New Grand

Tennen Onsen Matsuyama New Grand Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 55 out of 174 reviews
Rating 8 - Good. 83 out of 174 reviews
Rating 6 - Okay. 27 out of 174 reviews
Rating 4 - Poor. 7 out of 174 reviews
Rating 2 - Terrible. 2 out of 174 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Naoto

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bidet toilet didn't work for the first night, and they gave me a different room for my 2nd and 3rd nights which was great!
Stayed 3 nights in Jun 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

YOUNGOH

Liked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Takahiko

Stayed 1 night in Nov 2023

10/10 Excellent

akio

Stayed 1 night in Nov 2023

8/10 Good

takashi

Stayed 2 nights in May 2023

8/10 Good

ICHIRO

Stayed 1 night in Mar 2022

8/10 Good

KAZUTAKA

Stayed 1 night in Jan 2022

8/10 Good

haruo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

MASAMI

Stayed 1 night in Nov 2021

10/10 Excellent

Makino

Stayed 1 night in Nov 2021

8/10 Good

Kenichi

Stayed 2 nights in Nov 2021

10/10 Excellent

JUNICHI

Stayed 1 night in Sep 2021

10/10 Excellent

YOUICHI

Stayed 1 night in Aug 2021

8/10 Good

Miki

Stayed 1 night in Jul 2021

10/10 Excellent

RURIKO

Stayed 1 night in Jun 2021

4/10 Poor

YOUICHI

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice bath with sauna
Nice room, bath and convenient.
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

YOUICHI

Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Public bath and convenience store on the ground floor.
Stayed 2 nights in Sep 2019

8/10 Good

Ping Cheung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable with refreshing hot spring
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

4/10 Poor

Lee, Australia

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was clean and tidy. The location was very convenient. The staff were nice but they don't speak English. The pillow was really hard and uncomfortable. The onsen was currently undergoing renovations. The checkin time is pretty late 3pm and then checkout time was to early 10am. Had I known this I would have not booked here to stay.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap but good quality hotel. There is a hot bath. Room is sizable for Japan hotel standard. I can open my suitcase while there is still room to walk. Very convenient location. There is a Family Mart right by the hotel. Few minutes walk to shopping street. 15 mins walk to Matsuyama Castle ropeway. About 20 mins by tram to Dogo and Matsuyama Station.
Stayed 1 night in Mar 2019