4/10 Poor
Suzzanne
Sep 16, 2024
Liked: Staff & service
I would rather share what was wrong.
1. charged for my esa dog, wouldnt even look at my paperwork. was told at checkin it would be $40 a $50 deposit for incidentals put on my card and that i would get my $50 back at check out at check out i was charged $40 per night. giving me a refund of $10. get down the road only to see i was in fact charged $90 at check in and another $83 at checkout supposedly the $97 will go back on my card. we will see.
2. on day 2 i go back to the room only for the ac to not work. i attempted to call the desk multiple times to no avail. the desk clerk was outside talking every time i would look out the window.
i attempted to contact the property multiple times before arriving to check on pet policy regarding registered service animals, i never received
no response. had i known it was going to cost me as much as it did i would have brought her crate and made other arrangements. then being told it was one price upon check in to find out it was a completely different price at check out is unacceptable.
Suzzanne
Stayed 2 nights in Sep 2024