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Holiday Inn Mayaguez and Tropical Casino by IHG

3.5 star property

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Photo gallery for Holiday Inn Mayaguez and Tropical Casino by IHG

Relax by the resort's semi-circular water feature, surrounded by lush tropical vegetation and a modern building with a flat roof.
Stunning hotel building with a prominent logo, set amidst beautifully landscaped gardens and palm trees.
Two double beds with white linens, a bedside table, and a desk with a telephone.
Relax in a spacious lobby with comfortable seating areas, a reading nook, and a reception desk.
Welcome to our lobby, featuring a digital screen, comfortable seating area, and a large entrance to the outdoors.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym

Explore the area

Map
2701 Highway #2 Hostos Avenue, Mayagüez, 00680
  • University of Puerto Rico Mayagüez Campus
    ‪5 min drive‬
  • Plaza Colon
    ‪6 min drive‬
  • Mayagüez Mall
    ‪11 min drive‬
  • Aguadilla (BQN-Rafael Hernandez)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Sunset View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed (Sunset View)

9.4 out of 10
Exceptional
(11 reviews)
  • 187 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(49 reviews)
  • 187 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Sunset View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds (Sunset View)

9.4 out of 10
Exceptional
(28 reviews)
  • 187 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(167 reviews)
  • 185 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Sunset View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Sunset View)

9.6 out of 10
Exceptional
(4 reviews)
  • 187 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 374 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room

9.0 out of 10
Wonderful
(25 reviews)
  • 187 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible Bathtub

9.6 out of 10
Exceptional
(12 reviews)
  • 187 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible

9.2 out of 10
Wonderful
(5 reviews)
  • 187 sq ft
  • Sleeps 4
  • 1 Queen Bed

About this property

Holiday Inn Mayaguez and Tropical Casino by IHG

3.5-star Mayagüez hotel with casino
A casino, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a 24-hour business center are onsite. Housekeeping is available on request.
Holiday Inn Mayaguez and Tropical Casino by IHG offers 141 accommodations with iPod docking stations and laptop-compatible safes. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Mayagüez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
In addition to a children's pool, Holiday Inn Mayaguez and Tropical Casino by IHG provides an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

This 3.5-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 3747 square feet (348 square meters) include conference space. This business-friendly hotel also offers a casino, a vending machine, and multilingual staff. Complimentary self parking is available on site.

Holiday Inn Mayaguez and Tropical Casino by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
West Coast Bistro - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Bar - This bar specializes in local cuisine and serves lunch and dinner. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 17 to 19 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bar
  • West Coast Bistro

Things to do

  • 343 slot machines
  • 8 gaming tables
  • Bingo
  • Casino (8,000 square feet of space)
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 3,747 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 17 to 19 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Mayaguez Tropical Casino
Holiday Inn Mayaguez Casino
Holiday Inn Tropical
Holiday Inn Tropical Hotel
Holiday Inn Tropical Hotel Mayaguez Casino
Holiday Inn Mayaguez Tropical Casino Hotel
Holiday Inn Tropical Casino Hotel
Holiday Inn Mayaguez Tropical Casino
Holiday Inn Tropical Casino

Holiday Inn Mayaguez and Tropical Casino by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 794 out of 1065 reviews
Rating 8 - Good. 194 out of 1065 reviews
Rating 6 - Okay. 52 out of 1065 reviews
Rating 4 - Poor. 11 out of 1065 reviews
Rating 2 - Terrible. 14 out of 1065 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ivonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Jeasy, Trujillo Alto

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Was an amazing experience, the service was exceptional, the only thing that they need to fix is to open the bar at the pool otherwise nice place to stay.
Stayed 3 nights in Apr 2025

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquila
Stayed 1 night in Apr 2025

8/10 Good

Veronica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accesability, efficient and comfortable.
Stayed 2 nights in Apr 2025

8/10 Good

Dolores

Traveled with family
Liked: Cleanliness, staff & service
Staff was friendly and helpful.
Stayed 2 nights in Apr 2025

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

8/10 Good

Juan

Stayed 2 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Gloria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptionally friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

Sammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo nítido
Stayed 1 night in Mar 2025

10/10 Excellent

George T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Howard

Stayed 1 night in Mar 2025

10/10 Excellent

NANCY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Hector

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Like
Stayed 1 night in Mar 2025

10/10 Excellent

Yaritza

Liked: Staff & service, amenities, property conditions & facilities
good place to stay .
Stayed 1 night in Mar 2025

8/10 Good

PAMELA

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2025

10/10 Excellent

Fausto, Canton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to go to the Aguadilla Airport from. Staff was curteous and helpful ( Diego and Noreen ).
Stayed 3 nights in Mar 2025

10/10 Excellent

Emelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Important trip

This was my second time staying at your hotel. I definitely will return back. All the staff were excellent, respectful & courteous. The entire area of hotel that I visited was clean. My room was well kept & clean
Stayed 7 nights in Mar 2025

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really like this hotel and have stayed at it multiple times. We will stay again when we return. Nice and clean hotel! Would recommend!
Stayed 8 nights in Mar 2025

10/10 Excellent

Belisario

Stayed 2 nights in Mar 2025

10/10 Excellent

Yarelis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is at near distance to the hotel. Many food options around. In few minute of the center of the city. The place is quiet, clean and the rooms are comfortable. Highly recommended.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nancy, Mayaguez

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2025