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Mazamitla Vacation Packages

My husband, our best friends and I stayed there four nights for my 60th birthday, since the moment we arrived, the staff was very friendly and helpful, the rooms clean, my husband and I stayed at one of the junior suites and we loved it. The hotel is very quiet, the restaurant/ bar was great. It’s perfectly located within walking distance to Cathedral and more points of interest, we’ll definitely recommend it and stay there again.

Floor was dirty, the 2 table chairs were broken, the couch was dirty and smelled, only 1 small fan and it was broken,, extremely hot,, 5 days and no cleaning, asked for clean towels and was told to contact someone else, got a nasty email about trash that I was to take out , no toilet paper, had to buy some, only good thing was the location, would not stay again, can NOT recommend, should get a refund

Por favor, no se queden en este lugar. No se dejen engañar por el precio, porque al final podría salirles mucho más caro, especialmente si terminan teniendo que mudarse a otro alojamiento. Lo recomiendo aún menos si viajan con bebés o niños. El check-in era a las 3:00 p. m., pero nos permitieron entrar hasta las 5:30 p. m. Teníamos planes para ese día y se arruinaron porque nos hicieron esperar afuera con todas nuestras maletas. Cuando finalmente entramos al apartamento, descubrimos que había una gotera en el techo. La única solución que nos ofrecieron fue poner una cubeta para que ahí cayera el agua. Además, los muebles estaban muy sucios y encontramos cucarachas muertas en los baños. Entiendo que es un apartamento de renta, pero la limpieza y las condiciones no son adecuadas, especialmente para familias con niños. Como mamá, no puedo recomendar este lugar. Si viajan con su familia, les sugiero buscar otra opción donde la limpieza, el mantenimiento y el servicio sean una prioridad. Please do not stay at this place. Don’t be fooled by the low price, because in the end it could cost you much more, especially if you have to move to another accommodation. I would recommend it even less if you are traveling with babies or children. Check-in was supposed to be at 3:00 PM, but we were not allowed to enter until 5:30 PM. We had plans for that day, and they were ruined because we were left waiting outside with all of our luggage. When we finally entered the apartment, we discov

The place was completely neglected in terms of cleanliness and service.

La atención al cliente y la simpatía de las personas