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El Cid Castilla Beach Hotel

3.5 star property

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Photo gallery for El Cid Castilla Beach Hotel

Exterior
Exterior
Sports facility
Aerial view
Waterslide

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • All inclusive
  • Spa
  • Room service

Explore the area

Map
Av Camaron Sabalo s/n, Mazatlán, SIN, 82110
  • Playa Brujas
    ‪8 min walk‬
  • Punta Camaron Beach
    ‪14 min walk‬
  • El Cid Country Club Golf Course
    ‪17 min walk‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪32 min drive‬

Room options

View all photos for Ocean View Elite Golf Experience

View from room

Ocean View Elite Golf Experience

  • 495 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Ocean View

View from room

Room, Ocean View

  • 492 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Elite

View from room

Ocean View Elite

  • 495 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Pool View

View from room

Room, Pool View

  • 398 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Pool View

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Room Standard With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Premium With Sea View

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Room Premium With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard With Sea View

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

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Building design

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  • All inclusive
  • Spa
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4.1 out of 5, Very Good, (1005)
The price is $100
per night
$119 total
includes taxes & fees
Mar 8 - Mar 9
Hotel Playa Mazatlan

About this property

El Cid Castilla Beach Hotel

3.5-star resort in Zona Dorada
Catch some rays at the beach or spend the day relaxing at El Cid Castilla Beach Hotel's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
El Cid Castilla Beach Hotel offers 500 accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages.
Some rates at El Cid Castilla Beach Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, El Cid Castilla Beach Hotel features an outdoor pool and a fitness center. Dining is available at one of the resort's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a swim-up bar.

Business-related amenities at this 3.5-star property consist of a business center and meeting rooms. This beach resort also offers a children's pool, spa services, and a complimentary children's club. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge), along with a car charging station.

El Cid Castilla Beach Hotel is a smoke-free property.

LA ALHAMBRA RESTAURANT - This beachfront buffet restaurant specializes in international cuisine and serves breakfast and lunch.
EL ALCAZAR - Overlooking the ocean, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
LA PERGOLA - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Room service is available.

All inclusive details

All-inclusive room rates at El Cid Castilla Beach Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free area shuttle
  • Self parking on site (MXN 70 per day)

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • EL ALCAZAR
  • LA ALHAMBRA RESTAURANT
  • LA PERGOLA

Things to do

  • 27-hole adjacent golf course
  • Arcade/game room
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Personal motorized watercraft
  • Playground
  • Shopping
  • Tennis

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Crib (surcharge)
  • Free area shuttle
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • On the beach
  • On the waterfront
  • Pool umbrellas

Full-service spa

  • Massage

Accessibility

  • Elevator

More

  • 17 floors
  • 3 buildings
  • Banquet hall
  • Built in 1982
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 150.0 per day
Cribs (infant beds) are available for MXN 150.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Administrative fee: MXN 307.5 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 320 per person (one-way)
  • Self parking fee: MXN 70 per day
  • Crib (infant bed) fee: MXN 150.0 per day
  • Rollaway bed fee: MXN 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Castilla Beach
Castilla El Cid
El Cid Castilla
El Cid Castilla Beach
El Cid Castilla Beach Hotel
El Cid Castilla Beach Hotel Mazatlan
El Cid Castilla Beach Mazatlan
El Cid Castilla Hotel
Hotel El Cid Castilla
Hotel El Cid Castilla Beach
El Cid Castilla Mazatlan
El Cid Mazatlan
El Cid Castilla Beach Mazatlan
El Cid Castilla Beach Hotel Resort
El Cid Castilla Beach Hotel Mazatlán
El Cid Castilla Beach Hotel Resort Mazatlán

El Cid Castilla Beach Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 378 out of 1004 reviews
Rating 8 - Good. 279 out of 1004 reviews
Rating 6 - Okay. 184 out of 1004 reviews
Rating 4 - Poor. 87 out of 1004 reviews
Rating 2 - Terrible. 76 out of 1004 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia, Las Vegas

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. We had an amazing stay! Thank you.
Stayed 4 nights in Nov 2024

10/10 Excellent

Luis E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was only a couple of day ,though i was very happy overall with our stay. Was veryy happy from check in to check out excellent service.
Stayed 3 nights in Nov 2024

10/10 Excellent

ORALIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything, except it was too hot and humid.😄
Stayed 4 nights in Oct 2024

6/10 Okay

Emiliano, HOLLISTER

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel required reservation for all inclusive restaurants . Also , it wasn’t fully all inclusive . Bottles of water weren’t included there was also a room charge for room service .
Stayed 3 nights in Sep 2024

2/10 Terrible

Cesar, Puerto Vallarta

Disliked: Cleanliness, staff & service, property conditions & facilities
The checking was super long, the hotel is giving 4pm rooms Dinner for me is by 5pm, it absolutely hot and no AC in the lobby The hotel is old The workers are pleasant and helpful First time , last time It was only one night
Stayed 1 night in Sep 2024

8/10 Good

Cynthia

Liked: Property conditions & facilities
Pool and beach was accessible
Stayed 4 nights in Sep 2024

6/10 Okay

John Robert

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
A group of us spent 4 nights at the property in September of 2024. We are between 52 and 71. It wasn't the correct property for us. It is really geared towards families, and multiple generations at that. We all live in Mexico and have proficient Spanish. The property is showing deferred maintenance, and, at times, was really dirty from the crowds. That said---the staff, to a person, were delightful. They were friendly, helpful and seemed to genuinely be glad that we were there. Our biggest problem was that 3 of us booked with Expedia and the other two booked directly with the hotel. There was a marked inequity in the bracelets and the benefits that came along with them. We were constantly given incorrect information on what we could/could not do, where we could/could not eat. On the last full day---the two who didn't book with Expedia paid for an upgrade. Well, due to poorly advised staff members, this resulted in an even bigger problem. They jumped levels above us. It was a problem when they were assured we could all go to the marina for dinner. Once we arrived, the staff had to tell us that this wasn't the case. We could join our newly upgraded friends for dinner but would have to pay the menu prices. We did this, it was never about the money. The real problem is that there was never one clear explanation of the levels of all-inclusive packages.
Stayed 4 nights in Sep 2024

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Necesita remodelar los cuartos estan igual que enos 90s.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pools
Stayed 4 nights in Aug 2024

10/10 Excellent

Maria Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

6/10 Okay

Ethan Y

Stayed 4 nights in Jul 2024

10/10 Excellent

joanna

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was walking distance to a lot of amenities… AC was amazing in the rooms
Stayed 4 nights in Jul 2024

6/10 Okay

Nicole Denise

Business traveler, Traveled with family
For elite things were never really opened. Has to pay for refrigerator. And prices were wrong
Stayed 9 nights in Jul 2024

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

Mercy, Chicago

Disliked: Cleanliness, staff & service, property conditions & facilities
First, the customer service is not that good, they take their time serving you. Second, we pay for all inclusive, our room did not have a refrigerator, they gave us no water, if we wanted it with an extra charge, I think 50.00 pesos, ridiculous price for a water. Every day the food was the same, there was no variety. In some parts of the hotel it was dirty, our rooms took a while to clean. Not satisfied with the service
Stayed 6 nights in Jul 2024

10/10 Excellent

RAMON

Stayed 4 nights in Jul 2024

4/10 Poor

George

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities
For the price that we paid, I would have expected a resort better kept. Some of the furniture looked old and outdated with scratched and scrapes. Some of the bedding was stained.
Stayed 7 nights in Jul 2024

8/10 Good

Carolyn Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Loved how family friendly El Cid is and the amenities for families. We opted for Club Elite and having the assistance of staff with anything made our first trip to Mexico that much easier. We also had access to all restaurants at all El Cid resorts which was great because we enjoyed the Japanese place the best of what we tried. The biggest disappointment was the food - but we love good food and have high expectations. I wouldn’t let that outweigh the other amenities.
Stayed 5 nights in Apr 2024

6/10 Okay

ivan

Traveled with family and small children
I really like that you could leave your balcony door open and have the breeze and the sounds of the waves come into the room giving you a peaceful sleep
Stayed 5 nights in Jul 2024

10/10 Excellent

anel

Stayed 2 nights in Jun 2024

4/10 Poor

Enrique

The food is limited
Stayed 5 nights in Jun 2024

4/10 Poor

Sergio

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Inclusive was not as inclusive as I thought, there was limited especially in drinks, beer was awful and they only had Tecate! The room was not to up to average standards, bathroom and shower was old.
Stayed 1 night in Jun 2024

2/10 Terrible

Abigail

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon stepping into the room, the strong odor of filth and dirt hit me. I called the front desk to cancel my reservation, but they told me the person handling refunds was unavailable. Despite not knowing if I would get my money back, I left the hotel immediately. I couldn't fathom how people could tolerate staying there; the sensation of bugs crawling was unsettling.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jesus

Stayed 3 nights in Jun 2024

10/10 Excellent

Lamberto

Stayed 2 nights in Jun 2024