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Hotel Esperanza

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Esperanza

Hallway
Room, 2 Twin Beds | Iron/ironing board, free WiFi, bed sheets, wheelchair access
Hallway
Lobby sitting area
Front of property

Reviews

7.4 out of 10

Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
Ejercito Mexicano #1200, Mazatlán, SIN, 82016
  • Playa Norte
    8 min walk
  • Mazatlán Aquarium
    12 min walk
  • Teodoro Mariscal Stadium
    3 min drive
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    24 min drive

Room options

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Family Room

  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room

Quadruple Room | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About this property

Hotel Esperanza

Mazatlán hotel close to The Mazatlan Malecón
A 24-hour front desk and free WiFi in public areas are available at this smoke-free hotel.
Hotel Esperanza offers 40 air-conditioned accommodations with complimentary toiletries and ceiling fans. 30-inch flat-screen televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Public areas are equipped with complimentary wireless Internet access.

Hotel Esperanza is a smoke-free property.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must contact the hotel within 72 hours of booking the reservation.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Air conditioning is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Esperanza Mazatlan
Esperanza Mazatlan
Hotel Esperanza Mazatlán
Esperanza Mazatlán
Hotel Esperanza Hotel
Hotel Esperanza Mazatlán
Hotel Esperanza Hotel Mazatlán

Hotel Esperanza Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 77 reviews" "
Rating 8 - Good. 34 out of 77 reviews" "
Rating 6 - Okay. 14 out of 77 reviews" "
Rating 4 - Poor. 5 out of 77 reviews" "
Rating 2 - Terrible. 7 out of 77 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Lydia

Traveled with group
Disliked: Amenities, property conditions & facilities
The door locks didn’t function and there was no AC as listed. The window also didn’t shut or lock.
Stayed 1 night in Apr 2024

10/10 Excellent

Antonio Jesus

Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
The walls were very dirty, anything you touched fell apart, and I was literally afraid that somebody was going to break into the door and rob me. I would not recommend staying here
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff Very friendly
Stayed 2 nights in Dec 2020

6/10 Okay

Verified traveler

Disliked: Cleanliness, amenities
Very simple older non vacation type of hotel. Convenient to bus station. Basic.
Stayed 1 night in Feb 2020

6/10 Okay

Dwight

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The man at the front desk was very nice .We thought the hotel was pet friendly,but it was not
Stayed 1 night in Dec 2019

8/10 Good

GlennC, Eatonville WA

Traveled with partner
Liked: Cleanliness, staff & service
We needed a place to stay during the busy Independence Day Celebrations. There were very few vacancies that we could afford. Eduardo was very helpful. We give him high marks.... The property is basic and austere... but saved us money for the short stay...
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Its OK to sleep and expect nothing else. Bed bugs and ac barley works.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
I liked that the room had 3 beds to accomodate the five of us. I DID NOT LIKE that the room wasn't ready on time! It wasn't ready until between 4 and 430 PM. I DID NOT LIKE that the room had a very old Air Conditioner that couldn't begin to cool a room 1/10th the size of our room. It needed to be replaced! I COULDN'T SLEEP because of the EXTREME HEAT in our room, so I Called Expedia and left the hotel to drive all night without rest to our next destination. I DID NOT LIKE the man at the Recetion Desk REFUSING TO ANSWER THE PHONE WHEN EXPEDIA TRIED TO CALL AND RESOLVE OUR AC PROBLEM simply, in his words, "the hotel is full, so I dont need to answer the phone. The Owner can talk to Expedia." He knew Expedia was calling because we told him it was Expedia who was trying to call. DO YOURSELF A FAVOR AND AVOID THIS PROPERTY, no matter how desperate you may be!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
This is a basic hotel good for sleeping, bathing and doing your business. Not a big deal it’s close to downtown and a few blocks from El Malecón which is the boardwalk at the beach. If all you need is basic necessities this hotel will serve that purpose it is no way near two stars but again it’s cheap accommodations to save you money and enjoy the food in Mazatlan which BTW it’s amazing try Panama Restiarant.
Stayed 7 nights in May 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Old delapitated building, no hot water at sink. Did not shower,sink in shower. No amenities at all, language spanish mainly. TV only one chanel in english. Like a dungen. People friendly
Stayed 1 night in Jan 2019

8/10 Good

Guillermo, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lcation..air condtion. Friendly staff no parking and I will be back to this place
Stayed 2 nights in Jul 2018

8/10 Good

kevin, sacramento

Liked: Cleanliness, staff & service, room comfort
close to central bus station and beach
Stayed 1 night in Jul 2018

8/10 Good

Lisa, Mesa, AZ

Liked: Cleanliness, staff & service, room comfort
Hotel Esperanza
Staff was very good, room clean, busy street (location)
Stayed 1 night in Feb 2018

8/10 Good

kevin, sacramento, ca

Liked: Cleanliness, staff & service, property conditions & facilities
Good place near central bus depot
Staff is very friendly and helpful, but level of English skills varies from one staff member to the next Cleaning crew went out of their way for us, getting us a table and hangers so we could keep items off the floor May not be to every North American’s liking. But we found this to be good enough (and near enough to the beach) to extend our stay twice Only thing I wish was that their pillows be bigger and firmer
Stayed 3 nights in Jan 2018

10/10 Excellent

Cristo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena
Stayed 1 night in May 2024

2/10 Terrible

sergio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nunca hubo agua caliente , nunca la limpiaron , cucarachas , puertas rotas del baño , ni un silla para poner ropa
Stayed 6 nights in Apr 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Excelente estancia
Stayed 3 nights in Jul 2023

4/10 Poor

Noe

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tiene puerta el baño no tiene espejo no hay teléfono el colchón está todo dañado no dan sábanas para taparce
Stayed 1 night in Mar 2023

2/10 Terrible

JORGE LUIS ARRIAGA

Stayed 1 night in Jan 2021

8/10 Good

Maria José

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

Mary Carmen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada en realidad creo que un hotel puede see modesto y limpio
Stayed 1 night in Dec 2020

8/10 Good

Elias, Tijuana

Liked: Cleanliness, staff & service, amenities
Está cerca de restaurantes, central de autobuses, malecón
Stayed 3 nights in Dec 2020

2/10 Terrible

aftony

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
las puerta que se habre hacia el cliente en un solo sentido y se habre hacia la rampa de minusvalidos deveria de habrir a ambos lados ambas y encontramos 4 cucarachas de tamaño grande y dos lagartijas eso indica que no estan ni sanitizados ni fumigados los cuartos
Stayed 1 night in Oct 2020