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Hotel Playa Mazatlan

3.0 star property

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5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers
Terrace/patio
Habitación estándar Vista al Mar Todo Incluido | Beach/ocean view
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Room service
  • Bar
  • All inclusive

Explore the area

Map
Av. Playa Gaviotas 202, Mazatlán, SIN, 82110
  • The Mazatlan Malecón
    ‪8 min walk‬
  • El Cid Country Club Golf Course
    ‪17 min walk‬
  • Mazatlán Aquarium
    ‪7 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪33 min drive‬

Room options

View all photos for Habitación 1 cama King todo incluido

Habitación 1 cama King todo incluido | Premium bedding, in-room safe, desk, iron/ironing board

Habitación 1 cama King todo incluido

  • Sleeps 2
  • 1 King Bed

View all photos for Habitacion Estandar Vista al Mar solo hospedaje

Beach/ocean view

Habitacion Estandar Vista al Mar solo hospedaje

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Habitacion Estandar solo hospedaje

Premium bedding, in-room safe, desk, iron/ironing board

Habitacion Estandar solo hospedaje

  • Sleeps 4
  • 2 Double Beds

View all photos for Habitación estándar todo incluido

Premium bedding, in-room safe, desk, iron/ironing board

Habitación estándar todo incluido

  • Sleeps 4
  • 2 Double Beds

View all photos for Habitación estándar Vista al Mar Todo Incluido

Beach/ocean view

Habitación estándar Vista al Mar Todo Incluido

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Habitación de Lujo todo incluido

Habitación de Lujo todo incluido | Premium bedding, in-room safe, desk, iron/ironing board

Habitación de Lujo todo incluido

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Sea View

Premium bedding, in-room safe, desk, iron/ironing board

Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Premium bedding, in-room safe, desk, iron/ironing board

Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Room Deluxe With Sea View

Premium bedding, in-room safe, desk, iron/ironing board

Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Garden View

Premium bedding, in-room safe, desk, iron/ironing board

Room Standard With Garden View

  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Playa Mazatlan

3-star hotel in Zona Dorada
Catch some rays at the beach or spend the day relaxing at Hotel Playa Mazatlan's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.
Hotel Playa Mazatlan offers 400 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Mazatlán hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Some rates at Hotel Playa Mazatlan are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Playa Mazatlan features a full-service spa, 5 outdoor swimming pools, a sauna, and a fitness center. Dining is available at one of the hotel's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

This 3-star property offers access to a business center and meeting rooms. This beach hotel also offers a children's pool, a terrace, and a complimentary children's club. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Playa Mazatlan is a smoke-free property.

La Terraza - This beachfront buffet restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Casa Roberto - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Georginis Restaurant - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
US George Sports Bar - This sports bar serves light fare only. Open daily.
CAPITAN JACK - This family restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Hotel Playa Mazatlan are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Dining and beverage availability limited at one or more venues

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • CAPITAN JACK
  • Casa Roberto
  • Georginis Restaurant
  • La Terraza
  • US George Sports Bar

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Foosball table
  • Free children's club
  • Full-service spa
  • Gym
  • Sauna
  • Shopping
  • Table tennis
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Built in 1955
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision
Guests under 12 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision

Property is also known as

Hotel Mazatlan
Hotel Mazatlan Playa
Hotel Playa
Hotel Playa Mazatlan
Mazatlan Hotel
Mazatlan Hotel Playa
Mazatlan Playa
Playa Hotel Mazatlan
Playa Mazatlan
Playa Mazatlan Hotel
Hotel Mazatlan Mexico Playa
Mazatlan Inclusive Inclusive
Hotel Playa Mazatlan
Hotel Playa Mazatlan - All Inclusive Mazatlan
Hotel Playa Mazatlan - All Inclusive All-inclusive property

Hotel Playa Mazatlan Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 523 out of 1004 reviews
Rating 8 - Good. 240 out of 1004 reviews
Rating 6 - Okay. 121 out of 1004 reviews
Rating 4 - Poor. 66 out of 1004 reviews
Rating 2 - Terrible. 54 out of 1004 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the Playa was nice, it has beautiful pools and the buffet breakfast included with our reservation was great! Had a wonderful time and can’t wait to go back. Our only complaint was that we weren’t happy with the room that we had and it took a few days to get a new one.
Stayed 14 nights in Feb 2025

10/10 Excellent

Gilberto

Stayed 3 nights in Feb 2025

4/10 Poor

Lisa

Disliked: Staff & service, amenities, property conditions & facilities
This hotel is just okay. There is a lot of potential, but it’s due for a heavy renovation. There are quite a few pools, but only a few had lounge chairs around them and were quite loud (kid pool, loud DJ music, waterfalls). The beach is nice, but bands play very loud music in front of the chairs all day. This is definitely not the place for a quiet, relaxing trip. The location is good, as you can walk to restaurants, but it’s very loud at night. Rooms are poorly insulated for sound, so you can hear the music at the bars nearby and from people down the hall. The staff were kind, but not very helpful. They wouldn’t make a call for a spa appointment for me and don’t have basic essentials like toothpaste. The property is generally clean. The beds only have a very light blanket on them and I had to use the spare blanket in the closet, that looked 30 years old and smelled awful. I asked for a new one and it wasn’t much better. A few highlights: the breakfast is really good, and there is a shower available in the main space if your flight leaves after you check out (though you aren’t allowed to use a towel). Not the worst place I’ve been to, but I wouldn’t return unless I was looking for a party type vacation.
Stayed 4 nights in Feb 2025

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this resort - close to everything! The breakfast buffet was fabulous with lots of choices! The rooms are clean and lots of hot water for showers! Staff is attentive and professional. Right on the beach with lots of chairs. I wish the pool opened a little earlier and getting ice can be a bit of hassle - otherwise - loved it here! We will be back. Highly recommend.
Stayed 7 nights in Feb 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Feb 2025

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

10/10 Excellent

J Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

8/10 Good

Bobbi-Jo

Stayed 6 nights in Feb 2025

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and top notch. The beach is very clean and one of the best in Mazatlan. The dining at the hotel is limited, however, there are plenty of good restaurants in walking distance. Very clean. Property can use some TLC and limit bands playing on the beach.
Stayed 5 nights in Feb 2025

8/10 Good

deborah ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Only complaint was that food was just average, sometimes not very hot. Guess that’s not much of a complaint. Lots of restaurants in area
Stayed 4 nights in Feb 2025

10/10 Excellent

Tracey Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed by the property and the staff is absolutely AMAZING.
Stayed 9 nights in Feb 2025

2/10 Terrible

Ruben

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They charge you extra fees when you arrive and they tell you then cant help you because you booked thru a third party agency
Stayed 1 night in Feb 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Safe clean walkable good food friendly staff
Stayed 14 nights in Feb 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay.
Stayed 4 nights in Feb 2025

6/10 Okay

Nicole

Traveled with family
Disliked: Amenities
Unfortunately, this hotel is mediocre at best. The check-in was a terrible experience, and the supervisor Eduardo was extremely rude. Once we were finally checked in, we realized that many of the eating options were closed, and the main pool was also closed. (both for the entire 4 night stay) None of the hot tubs were hot. If you have extremely low expectations, this place will be fine, but we will not be returning. I will say that the Brazilian restaurant was good, and the wait staff at the restaurants were friendly and helpful
Stayed 4 nights in Feb 2025

10/10 Excellent

Samuel, Lake Oswego

Traveled with family
Liked: Cleanliness, staff & service
This is a great Mexican vibe. Hotel has the best beach in between the two islands. Short trip in to centro for the cathedral and open market. Enjoyed the stay and bands on the beach
Stayed 5 nights in Feb 2025

10/10 Excellent

carlos, quinlan

Traveled with family
Liked: Cleanliness, staff & service, amenities
beach excellent,staff excellent, excellent location everything was close to the property (stored,restaurants, clubs,etc)
Stayed 4 nights in Feb 2025

6/10 Okay

Anfim

Stayed 5 nights in Feb 2025

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is close, good location. Very nice place
Stayed 5 nights in Feb 2025

8/10 Good

Lindsay

Stayed 7 nights in Feb 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

MIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd time here and it never fails us. The staff is always sincere and quick. Easy access to everything. They have earned more than 5 stars with us.
Stayed 4 nights in Feb 2025

8/10 Good

Christopher Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025