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Sunset Palace Mazatlan

3.0 star property

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View from property
Bar (on property)
Junior Suite, 1 King Bed | Terrace/patio
Outdoor pool, sun loungers
Front of property - evening/night

Reviews

6.2 out of 10

Popular amenities

  • Room service
  • Pet friendly
  • Bar
  • Breakfast available
  • Pool
  • Housekeeping

Explore the area

Map
Avenida Camaron Sabalo 1927, Zona Dorado, Mazatlán, SIN, 82110
  • Playa Brujas
    ‪4 min walk‬
  • El Cid Country Club Golf Course
    ‪4 min drive‬
  • Punta Camaron Beach
    ‪9 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪33 min drive‬

Room options

View all photos for Room (Dog Friendly)

In-room safe, iron/ironing board, free WiFi

Room (Dog Friendly)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

In-room safe, iron/ironing board, free WiFi

Deluxe Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds (Preferencial)

In-room safe, iron/ironing board, free WiFi

Room, 2 Queen Beds (Preferencial)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Preferencial)

In-room safe, iron/ironing board, free WiFi

Room, 1 King Bed (Preferencial)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | In-room safe, iron/ironing board, free WiFi

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Pool

Sunset Palace Beach Hotel - All Inclusive

  • Pool
  • All inclusive
  • Parking included
  • Free WiFi
The price is $181
per night
$181 total
includes taxes & fees
Mar 6 - Mar 7
Sunset Palace Beach Hotel - All Inclusive

About this property

Sunset Palace Mazatlan

3-star hotel in Zona Dorada
This hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and a business center.
Sunset Palace Mazatlan offers 127 air-conditioned accommodations with safes and complimentary bottled water. LED televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Sunset Palace Mazatlan features an outdoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a business center and 7 meeting rooms. This beach hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Complimentary self parking is available on site.

Sunset Palace Mazatlan has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
El Jardín - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 195 for adults and MXN 195 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Jardín

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 7 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Direct access to the beach
  • Pool loungers

More

  • 2 buildings
  • 9 floors
  • Ballroom
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 600 per pet, per night
Welcoming dogs only
1 total (up to 33 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 195 for adults and MXN 195 for children
  • Pet fee: MXN 600 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Fiesta Inn Mazatlan Hotel Mazatlan
Hotel Misión Mazatlán
Hotel Misión Mazatlán Mazatlan
Misión Mazatlán
Misión Mazatlán Mazatlan
Mision Mazatlán Hotel Mazatlan
Mision Mazatlán Hotel
Mision Mazatlán Mazatlan

Sunset Palace Mazatlan Reviews

Reviews

6.2
Rating 10 - Excellent. 194 out of 1000 reviews
Rating 8 - Good. 247 out of 1000 reviews
Rating 6 - Okay. 206 out of 1000 reviews
Rating 4 - Poor. 156 out of 1000 reviews
Rating 2 - Terrible. 197 out of 1000 reviews

6.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Genesis

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
extremadamente sucia la habitación. Toallas y sábanas sucias y percudidas, polvo, cucarachas, sin jabón, instalaciones viejas y descuidadas. La atención de la recepcionista fue pésima y el check in una hora después! No lo recomiendo, es literalmente el peor hotel en el que me he quedado
Stayed 1 night in Aug 2024

6/10 Okay

Arisdelsi

Liked: Amenities
Stayed 2 nights in Jun 2024

2/10 Terrible

luca

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The propriety didn’t look like the pictures at all, the condition of the room and bathroom were terrible , the beach side was very poor and dirty, the private beach area didn’t have any amenities like chairs or tables. The a/c in the room was leaking water and the tv was broken. I will not stay again.
Stayed 3 nights in Jul 2024

6/10 Okay

Arisdelsi

Liked: Amenities
Stayed 2 nights in Jun 2024

6/10 Okay

Arisdelsi

Liked: Amenities
Stayed 2 nights in Jun 2024

4/10 Poor

Lautaro

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel en deterioro, sucio.
Stayed 1 night in Apr 2024

4/10 Poor

Roberto, El Paso

Disliked: Cleanliness, amenities, property conditions & facilities
No wifi, no tv signal, 1st day no hot water in the shower, restroom ceiling falling apart, restroom sink old and patched, bathtub old and not well maintained, patches on the ceiling on top of the bed, cracked glass on the sliding door to balcony, bedroom door not aligned to be able to lock it with the safety lock but it does close.
Stayed 4 nights in May 2024

8/10 Good

María Dávila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only part I didn't like was the check-in my flight arrived late and the hotel had cancelled my reservation I waited about 2 1/2 hours in the lobby other than that every thing was fine I stayed 15 days
Stayed 14 nights in Apr 2024

2/10 Terrible

Nadine

Disliked: Staff & service, property conditions & facilities
My room was nice .... except the fan wasn't working and the lights didn't work either and the air conditioning unit didn't go on until my last night there a service man told me that I had to insert my room key into the hanger by the door for everything to work.... Well great but still nothing work and to make matters worst my sink was clogged up I reported it right away and when I checked out it was still clogged. I will never return to this hotel.
Stayed 2 nights in Apr 2024

2/10 Terrible

Jeffrey

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled the booking after I had already flown all the way to Mexico. They didn't care.
Stayed 1 night in Apr 2024

6/10 Okay

Salim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location right on the beach, great staff. Lots of great dining options in the area. Local bus out front. Beach can get noisy at times, but quite at night. They seem to loose everyones reservation so be prepared to take extra long at checkin. There is no WIFI as advertised. Its only a hotspot from a cell phone by the front desk only. No wifi anywhere else. Hotel needs a major renovation, looks like the rooms haven't been updated since the 80's.
Stayed 7 nights in Apr 2024

4/10 Poor

Willis

Traveled with family
Liked: Cleanliness
every thing was great but we paid for two rooms infull in advance and they only gave us one room they over booked.
Stayed 1 night in Apr 2024

2/10 Terrible

Gerardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Jesús amado

Disliked: Property conditions & facilities
Falta remodelacion la taza del baño esta suelta es muy incomodo bañarse en una tina muy antigua le. Falta más precencia ala abitacion tiene muy buena ubicación como para k este en esas condiciones todo muy pasado de la actualidad fue mi primera ves que me hospede cuando mire el hotel por Internet se miraba todo muy bonito y fue todo lo contrario ojalá aya cambios para poder volver esto es u a critica constructiva ni me lo tomen a a mal
Stayed 3 nights in Apr 2024

2/10 Terrible

Jordan

Traveled with group
Worst hotel I’ve ever stayed in Dirty the whole building looks rundown on the outside and in the rooms holes in the wall No soap bad beds y’all should take this hotel off of Expedia so other people don’t book here. Is there a way to get a partial refund
Stayed 1 night in Mar 2024

4/10 Poor

Maritsa

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

MARIA, Westminster

Disliked: Cleanliness, staff & service, property conditions & facilities
No wi-fi
Stayed 1 night in Mar 2024

2/10 Terrible

Maria

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience photos of the property are completely outdated booked because it was one of the very few that said pet friendly the room we got was on the 1st floor and pretty gross (even for me who is usually not picky) the staff was rude I took pictures of the room was not expecting 5 stars but deff not motel look, I am glad we only booked for one night I wish I could get my money back not work $150

10/10 Excellent

Ileana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Cyntia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location for this place is amazing. The best beach in all mazatlán is where this hotel is located at. Too bad the hotel itself it’s falling apart. Nothing works correct. It’s too old and nobody cared to do upkeep at all. The pool was not usable in three weeks that we stayed there. Good thing the best beach is there. The staff makes up for the “condemned” place. They are friendly and very attentive. At least, that was my experience with them.
Stayed 22 nights in Nov 2023

4/10 Poor

Lizzeth

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff very friendly. Hotel in general needs to be repaired and or remodel. Windows dirty with bird poop on the outside. Wall paint pilling off.
Stayed 1 night in Jun 2023

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Please be aware that the pictures are not real!! The hotel is extremely dirty and everything seems to be broken, not all rooms have AC nor tv , they forced us to pay extra for breakfast even though it was included. Threatened me and my family out of the facility.

2/10 Terrible

yadira

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Great view, awful service
Awful service my reservation was made to be able to have 4 people in the room. I was charged extra for a third person. There were towels and toilet paper missing, I requested them to be brought to the room since I checked in and never had them delivered, I had to ask one of the cleaning people for towels and toilet paper the next day. For next time I will wait to get a hotel when I arrive there.
Stayed 1 night in Jun 2023

2/10 Terrible

Ivan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly staff, dirty hotel, old facilities. I would NOT recommend staying at this hotel!
Stayed 1 night in Jan 2023