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Pacific Palace Beach Tower Hotel

3.5 star property

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Photo gallery for Pacific Palace Beach Tower Hotel

Outdoor pool
Reception
On the beach
In-room safe, desk, laptop workspace, blackout drapes
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • All inclusive
  • Breakfast available
  • Pool
  • Housekeeping
  • Room service

Explore the area

Map
Av. Camarón Sábalo No. 2601, Fracc. Sabalo Country Club, Mazatlán, SIN, 82100
  • El Cid Country Club Golf Course
    ‪4 min drive‬
  • Mazatlan International Center
    ‪6 min drive‬
  • Cerritos Beach
    ‪9 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪33 min drive‬

Room options

View all photos for Junior Suite, Ocean View

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, Ocean View

  • 548 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, City View

View from room

Junior Suite, City View

  • 548 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Mountain View

Junior Suite, Mountain View | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, Mountain View

  • 548 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (No View)

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite (No View)

  • 548 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

Pacific Palace Beach Tower Hotel

3.5-star hotel in Zona Dorada
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Pacific Palace Beach Tower Hotel offers 147 air-conditioned accommodations with safes and coffee/tea makers. 42-inch LCD televisions come with cable channels. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Mazatlán hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Some rates at Pacific Palace Beach Tower Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Pacific Palace Beach Tower Hotel features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This beach hotel also offers a terrace, multilingual staff, and concierge services. Limited complimentary onsite parking is available on a first-come, first-served basis.

Pacific Palace Beach Tower Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Pacific Palace Beach Tower Hotel has a restaurant on site.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Pacific Palace Beach Tower Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Water activities

Kayaking

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 280 for adults and MXN 220 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 15 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Limited room service
  • Microwave
  • Oven

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for MXN 150.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 280 for adults and MXN 220 for children
  • Crib (infant bed) fee: MXN 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Pacific Palace Beach Tower Hotel Mazatlan
Pacific Palace Beach Tower Mazatlan
Pacific Tower Hotel Mazatlan
Pacific Palace Beach Tower Hotel Hotel
Pacific Palace Beach Tower Hotel Mazatlán
Pacific Palace Beach Tower Hotel Hotel Mazatlán

Pacific Palace Beach Tower Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 197 out of 543 reviews
Rating 8 - Good. 170 out of 543 reviews
Rating 6 - Okay. 89 out of 543 reviews
Rating 4 - Poor. 47 out of 543 reviews
Rating 2 - Terrible. 40 out of 543 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rosy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach!! Excellent for a relaxing family vacation! Very friendly staff and the best food!
Stayed 3 nights in Jun 2024

10/10 Excellent

Jose Luis Rodriguez

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jun 2024

4/10 Poor

Douglas

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a great experience
This hotel is a 3-meals package deal with the room. They put a wrist band on you, gives you meals (mostly poor quality) and cheaper well drinks in the bar. Lots of noise both in the hotel and on the beach (roving brass bands imposing their excessively loud sounds whether welcome or not, some call it culture, others call it obnoxious). We’d booked tower rooms for our family, but on arrival found others had been given our rooms. Rooms have nice views but are very plain and utilitarian, not remotely close to being luxurious or worth the exorbitant costs. There are better beach hotels to the south.
Stayed 5 nights in Apr 2024

4/10 Poor

Margret

Disliked: Cleanliness, staff & service, property conditions & facilities
The ocean palace is in bad shape and needs to be renovated. It was a subpar location very downmarket.
Stayed 3 nights in Apr 2024

4/10 Poor

Margret

Disliked: Property conditions & facilities
Stayed at neighboring hotels. 4 nights at the Pacific Ocean palace and 5 at the Luna Palace. The Luna was far superior. The ocean palace needs a complete renovation.
Stayed 6 nights in Apr 2024

2/10 Terrible

Kevin

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy, toilet leaked, room smelt horrible, they wouldn’t refund or swap rooms, other guests say they would never stay there again. We left and went to another hotel.

2/10 Terrible

sandra

Stayed 1 night in Nov 2023

2/10 Terrible

Claudia, San Mateo

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Over crowded, staff not helpful, food was cafeteria grade at best. Very disappointing experience.
Stayed 3 nights in Oct 2023

6/10 Okay

OMAR K, DALTON

Liked: Cleanliness
Area is good
Stayed 4 nights in Aug 2023

4/10 Poor

Maribel

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The structure itself leaves much to be desired. It needs a lot of repairs and the staff just puts bandaids on everything. The dining was not good at all. I’ve stayed at the palace resorts in Cancun and this is NOTHING like the Palace resorts in Cancun. I was extremely disappointed. I paid more money thinking it would be the same but NOTHING like the palace resorts in Cancun. I was extremely disappointed for what I paid for, I have always used Expedia and have never had an issue but I was extremely disappointed this time.
Stayed 5 nights in Jul 2023

10/10 Excellent

Melanie Diane Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a very nice city view
Stayed 2 nights in Mar 2023

4/10 Poor

Chloe

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Very disappointing. Both pools were so packed we couldn’t use them. Food in cafeteria was low quality (so many dishes and salads with hotdogs??). We had a junior suite with a kitchenette but there weren’t any kitchen tools or dishes. Room had very thin walls so we could hear everything from next door. The worst part was how overcrowded it was and the lack of dining options options. We would never recommend.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Eder

Stayed 3 nights in Dec 2022

6/10 Okay

Rosa, Anaheim

Stayed 5 nights in Aug 2022

8/10 Good

Jose

Stayed 3 nights in Jul 2022

2/10 Terrible

Daisy

Traveled with family
Disliked: Staff & service, property conditions & facilities
Multiple amenities were down when we arrived. The staff members we’re not helpful or friendly. The place was clean but the customer service the place offered was nothing that made it inviting to stay over again. Would not recommend if you’re looking for a vacation to spend solely at the hotel. Luckily, I have family in the city so I used the hotel to sleep only. Otherwise, you’re probably better off finding something with better customer service.
Stayed 2 nights in Jul 2022

6/10 Okay

Celica

Traveled with family
Liked: Staff & service
room was clean, hot water
Stayed 5 nights in Jun 2022

4/10 Poor

Marisa

Traveled with family and small children
Disliked: Staff & service
It's ok, close to restaurants and others attractions, but in front of the hotel is a nightclub.. Noisy !! And the pools were dirty …
Stayed 2 nights in Apr 2022

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Clean. Staff friendly. Good food and entertainment. Pool was very full of people but it was a holiday weekend we realized later.
Stayed 3 nights in Mar 2022

8/10 Good

Kristy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and quick respond to any concerns or requests. Room was very spacious
Stayed 7 nights in Feb 2022

2/10 Terrible

JEAN-MARIE, LA COSTA

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is only the second time that I send a negative review , one for a restaurant in Seattle and this on , I’m also is the same industry everything went wrong from the smelly bathroom the the water pressure very poor service from the staff etc even the safe box breaks down several times and it needed to be completely open and replace a piece on the inside a50 minute repair, just stay away is a very bad hotel, I will call Expedia to consider removing this hotel from there page , sincerely stay away, Jhon
Stayed 4 nights in Jan 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and Ac in the rooms were perfect with the heat
Stayed 4 nights in Aug 2021

8/10 Good

Jose

Stayed 3 nights in Jul 2021

8/10 Good

Faviola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Jul 2021