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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5 star property

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3 outdoor pools, free cabanas, pool umbrellas
4 bars/lounges, swim-up bar, poolside bar, beach bar
View from room
Reception
Front of property - evening/night

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Bar
  • On private beach

Explore the area

Map
Av. Ernesto Coppel Campana 201, Mazatlán, SIN, 82110
  • Mazagua Aquatic Park
    ‪3 min drive‬
  • Witches Beach
    ‪4 min drive‬
  • Mazatlan International Center
    ‪8 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪29 min drive‬

Room options

View all photos for Master Suite

In-room dining

Master Suite

  • Partial ocean view
  • 419 sq ft
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View

View from room

Junior Suite, Ocean View

  • Partial ocean view
  • 973 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Pueblo Bonito Mazatlan - All Inclusive

  • Pool
  • Hot Tub
  • All inclusive
  • Kids pool
4.6 out of 5, Wonderful, (1005)
The price is $553
per night
$553 total
includes taxes & fees
May 9 - May 10
Pueblo Bonito Mazatlan - All Inclusive

About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5-star property in Cerritos
Catch some rays on Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers 378 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Accommodations at this 4.5-star property have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Mazatlán property provides complimentary wireless Internet access. LED televisions come with premium satellite channels and pay movies. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Armonia Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Enjoy the complimentary cabanas and sun loungers for a relaxing day at the beach. At Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 5 restaurants. The property also offers a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges, a beach bar, and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a hot tub. Limited complimentary onsite parking is available on a first-come, first-served basis.

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive has designated areas for smoking.

La Cordeliere - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
The Bistro - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Emerald Grill - Onsite restaurant. Open daily.
Sunset Grill - This poolside bistro specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Deli I and II - This delicatessen serves light fare only. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Meals and beverages at companion properties
Limited gourmet or à la carte dining

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Cooking
Dancing
Language

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Deli I and II
  • Emerald Grill
  • La Cordeliere
  • Sunset Grill
  • The Bistro

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Snorkeling
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 15 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival at the property
Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Emerald Bay Pueblo Bonito
Emerald Bay Resort
Pueblo Bonito Emerald
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay Resort
Pueblo Bonito Emerald Bay Resort Mazatlan
Pueblo Bonito Resort Emerald Bay
Emerald Bay Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Hotel Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlán

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 608 out of 1007 reviews
Rating 8 - Good. 222 out of 1007 reviews
Rating 6 - Okay. 101 out of 1007 reviews
Rating 4 - Poor. 46 out of 1007 reviews
Rating 2 - Terrible. 30 out of 1007 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
☆☆☆☆☆
Stayed 1 night in Jan 2025

8/10 Good

Kaleb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very low key resort…not a lot going on, but you can easily take the shuttle to the other resort and then have access to the city. Overall, It’s a nice, the food is good, pool is great and it has plenty of grounds to get in a good walk. One catch for me was that I have Celiac Disease, so I couldn’t eat most of the food or really any dessert. So, that was a bummer. My husband loved the food, my parents come here every year…but if you have a food allergy like me, you may want to look into a place that caters more to that. Still a great place and enjoyed my stay, but should have researched the food portion for myself beforehand.
Stayed 7 nights in Jan 2025

4/10 Poor

Jenny

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Food was served cold and very little selection.
Stayed 7 nights in Jan 2025

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Wayne

Liked: Cleanliness, staff & service

Just ok

No airport shuttle if you book through Expedia/hotels.com, which is quite annoying. Checkin was ok, the room is very dated, the shower heads all need changing and spray everywhere. The toilets in the public bathrooms by the pools are more often than not plugged/wont flush, and the urnals are full. The gym is quite nice, resort pools and gardens are nice. There are no real activities to do at the resort or pool other than volleyball and aqua exercise. The bistro food was decent, the buffet was just ok save for the tacos which were great and the morning omelettes were good. The buffet service was good overall but you’ll get better service with tips obviously. The poolside service was atrocious but I think it depends on where you sit. The beach isn’t very nice, the sand is dark, the shores are rocky and dangerous to swim in. Would I come back, probably not. They need a serious upgrade here.
Stayed 8 nights in Dec 2024

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are Golf courses within 15 minutes. The SPA is excellent. Poolside server Jose Luis was phenomenal!
Stayed 5 nights in Dec 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

10/10 Excellent

Michael Patrick

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. A little spread out, but come to be expected for the size. Lots of activities for the kids.
Stayed 6 nights in Dec 2024

10/10 Excellent

Ronald Kirk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful with the most amazing staff, services, and atmosphere. Highly recommend this resort to anyone who will listen. Definitely going back next year!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional property, staff, facilities! Pools were amazing along with pool staff. Can’t wait to return!
Stayed 6 nights in Dec 2024

8/10 Good

AARON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Smoking policy is a bit extreme though
Stayed 5 nights in Dec 2024

10/10 Excellent

Sean

Amazing property very clean great staff that are eager to please and serve you great experience
Stayed 1 night in Dec 2024

6/10 Okay

Sofia

Stayed 2 nights in Nov 2024

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. Helped me any chance they could get! Will be back for sure
Stayed 5 nights in Dec 2024

4/10 Poor

Brigitte

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is not a 5 star property by any means. We booked two oceanfront rooms but were placed in rooms with very large bushes out front so we couldn’t see any ocean. The rooms were very outdated and showed years of wear and build up of dirt. Our room only had three bath towels and one bottle of shampoo the first day. No mini bar or coffee in our room the first night. The landscape around our room had years of weeds taking over the once beautiful grounds. They have either stopped caring or put us in an area for unwanted guests. We live part time in Mazatlan and refer friends and family here. This was the first time an all girls trip was taken here. I will never tell anyone to stay here anymore. The star rating should be put down to 3 or less.
Stayed 2 nights in Dec 2024

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
With two hotels and a restaurant in the placita, lots of options.
Stayed 4 nights in Dec 2024

8/10 Good

William

Stayed 1 night in Nov 2024

2/10 Terrible

Leila

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms weee not clean. The view and the property is beautiful but it really needs some remodeling. We had to switch to the other Pueblo bonito resort which was so much better.
Stayed 4 nights in Nov 2024

2/10 Terrible

Marjan, San Diego

Traveled with family
Disliked: Amenities, property conditions & facilities
We didn't like anything about this property. It was very old, dirty, and far from everything. The sister hotel ws remodeled and clean. The staff there were so friendly and wonderful. They let us to transfer to the other resort on our second day. This was so amazing. But two days of our trip we were miserable and dreading to go back to the rooms with mildew smells and dirty towels. I had to change three times the towels in the room. Towels by the pool were so gross and when I started to look if they were clean before I take them, the person in charge got upset. If you want to do extra activities, you have to get shuttle to go to sister hotel. I do not recommend this to anyone.
Stayed 4 nights in Nov 2024

10/10 Excellent

Sergio F

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

La pasamos muy bien

Linda estadía, bonito lugar, buena la comida en general, los snacks pueden mejorar
Stayed 3 nights in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Resort

This place is hands down the nicest resort in Mazatlan. Check in was great, and was able to check in early. The room was very big and beautifully appointed. The all inclusive includes several restaurants with very good food. There is also a bar called "Kellys" which had very good drinks and live entertainment. But the best thing of all were the grounds, I have no idea how they keep them up .. b ut they were the best I have seen in any resort.
Stayed 3 nights in Nov 2024

6/10 Okay

Gladis

Traveled with group
Disliked: Property conditions & facilities, room comfort
Habitaciones con mobiliario muy anticuado, le falta mantenimiento a hotel
Stayed 2 nights in Nov 2024

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice a clean and the staff was very kind and polite.
Stayed 6 nights in Oct 2024

10/10 Excellent

Celia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service.
Stayed 2 nights in Oct 2024

10/10 Excellent

Luis Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

Fue una buena experiencia. Es un hotel muy lindo y agradable. Tiene mucha vegetación. Habitaciones grandes, camas cómodas. Se ve que tiene sus años, sin embargo, es muy cómodo y se encuentra en excelentes condiciones. Las habitaciones tienen detalles anticuados, tal vez podrian hacer una remodelacion, aunque el estilo del hotel, no es contemporáneo, asi que tampoco es que este mal. Los carritos tardan en pasar. Es pedirlos con mucha anticipación. La comida esta bien. Pero en mi opinión falta variedad. Algunas bebidas estaban muy dulces, pero eso yo creo es percepción muy personal.
Stayed 2 nights in Oct 2024