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DoubleTree by Hilton Mazatlan

4.0 star property

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Photo gallery for DoubleTree by Hilton Mazatlan

4 outdoor pools, pool umbrellas, sun loungers
Sports facility
Terrace/patio
Couples treatment rooms, aromatherapy, hot stone massages
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar

Explore the area

Map
Av. Camaron Sabalo 905, Zona Costera, Mazatlán, SIN, 82148
  • El Cid Country Club Golf Course
    ‪3 min drive‬
  • Cerritos Beach
    ‪4 min drive‬
  • Mazatlan International Center
    ‪7 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪35 min drive‬

Room options

View all photos for Junior, Suite, 1 Queen Bed, Balcony, Oceanfront

Junior, Suite, 1 Queen Bed, Balcony, Oceanfront | Beach/ocean view

Junior, Suite, 1 Queen Bed, Balcony, Oceanfront

  • Ocean view
  • 360 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 2 Double Beds, Balcony, Oceanfront

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 2 Double Beds, Balcony, Oceanfront

  • Ocean view
  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed, Oceanfront

Deluxe Room, 1 Queen Bed, Oceanfront | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 Queen Bed, Oceanfront

  • Ocean view
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Double Beds, Oceanfront

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds, Oceanfront

  • Ocean view
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Bedroom

  • 717 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

City view

Room, 1 Queen Bed, Accessible (Roll-In Shower)

  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed, City View

Junior Suite, 1 Queen Bed, City View | City view

Junior Suite, 1 Queen Bed, City View

  • City view
  • 360 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 2 Double Beds, City View

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 2 Double Beds, City View

  • City view
  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, City View

City view

Room, 1 Queen Bed, City View

  • City view
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Double Beds, City View

City view

Deluxe Room, 2 Double Beds, City View

  • City view
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

DoubleTree by Hilton Mazatlan

4-star resort in Zona Dorada
Spend the day playing on the beach then return to dine at one of DoubleTree by Hilton Mazatlan's 3 restaurants. Housekeeping is available on request.
DoubleTree by Hilton Mazatlan offers 281 shared accommodations with air conditioning, minibars, and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. Plasma televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Mazatlán resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a steam room.
Guests can pamper themselves by indulging in the onsite spa services. There are 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy.
DoubleTree by Hilton Mazatlan features 4 outdoor swimming pools and a steam room. Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and 2 meeting rooms. This beach resort also offers spa services, a terrace, and multilingual staff. Onsite valet parking is complimentary.

DoubleTree by Hilton Mazatlan has designated areas for smoking.

A complimentary manager's reception is offered each day.
DoubleTree by Hilton Mazatlan has 3 restaurants on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free valet parking on site
  • Covered self parking on site (MXN 100 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 280 for adults and MXN 140 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Free daily manager's reception

Things to do

  • 4 outdoor pools
  • Steam room
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Laundry facilities
  • Lifeguards on site
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (51 inch wide door)
  • Front entrance ramp
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Shared accommodations

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 280 for adults and MXN 140 for children
  • Covered self parking fee: MXN 100.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

thelocal Hotels Mazatlan Hotel
thelocal Hotels Hotel
thelocal Hotels
thelocal Hotels Mazatlan
DoubleTree by Hilton Mazatlan Resort
DoubleTree by Hilton Mazatlan Mazatlán
DoubleTree by Hilton Mazatlan Resort Mazatlán

DoubleTree by Hilton Mazatlan Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 730 out of 1375 reviews
Rating 8 - Good. 322 out of 1375 reviews
Rating 6 - Okay. 166 out of 1375 reviews
Rating 4 - Poor. 91 out of 1375 reviews
Rating 2 - Terrible. 66 out of 1375 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Becky

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was an ocean view on 15th floor. The bed was a king size luxury with great pillows! The room had blackening blinds and we slept beautifully! The room was cleaned every day and in good repair. The bathroom was starting to show a little age but was very clean. The staff was very good to us- even brought tables outside for us when we asked. Location is great- lots of restaurants, bus stop and Ubers plentiful if needed. The pool wasn’t heated but not uncommon- so a little too cold to swim in January. The Hilton welcome cookie is amazing!! We would definitely stay here again-our 4th time to Matzalan but first stay here.
Stayed 9 nights in Jan 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great location, clean and quiet.
Stayed 9 nights in Jan 2025

10/10 Excellent

Javier Fernando

Stayed 1 night in Jan 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding Hotel!!! Everything was fantastic. The restaurant food is super delicious. Will stay here in the future!!! Employees are so helpful and heart warming. Felt like family. 🤗
Stayed 3 nights in Jan 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Great water view facility.
Stayed 1 night in Jan 2025

8/10 Good

Yecenia

Stayed 3 nights in Jan 2025

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything about this hotel — the beachfront location, the view from my room, the comfortable bed, the staff, the convenience to good restaurants in the area, the public bus just a block away. Glad I picked this hotel; would definitely stay here again.
Stayed 4 nights in Jan 2025

8/10 Good

Hector

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service from all staff.Cozy Room and Beautiful beach view.
Stayed 2 nights in Jan 2025

10/10 Excellent

Reies

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daniella and Gabriella are the best!!
Stayed 5 nights in Dec 2024

8/10 Good

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Practical and well maintained hotel, friendly staff and willing to take care of you. Cons: 3 room issues that were taken care of once I notified.
Stayed 5 nights in Dec 2024

8/10 Good

Mario

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There is not heater at rooms, during the winter is cold inside
Stayed 4 nights in Dec 2024

10/10 Excellent

Cesar

Stayed 2 nights in Nov 2024

10/10 Excellent

KENNETH EVERETT SHEPPARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 3 nights in Oct 2024

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, property conditions & facilities
The service and cleaning and food
Stayed 3 nights in Dec 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Marisela

Liked: Staff & service
Stayed 4 nights in Nov 2024

8/10 Good

Miriam

Stayed 9 nights in Nov 2024

10/10 Excellent

scott norman

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, our room and especially the bed very comfortable, fabulous views. Great pools and lounge areas. Location is fantastic-walking distance to restaurants, bars and shops. Our housekeepers Liliana & Madera were very friendly and made sure our room was spotless every day. The general manager Ben greeted us while going through the lobby one afternoon and took the time to chat. Good happy hour margaritas. Appreciated the filtered water filing stations in the hotel. We will be back.
Stayed 14 nights in Nov 2024

10/10 Excellent

Elvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful view

Our stay was great! Service, breakfast, view, pool were all great!
Stayed 2 nights in Dec 2024

10/10 Excellent

MANUEL TOVAR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a spa, pool, gym, buffet (for an extra cost), beach access, bar, Starbucks, indoor ATM, parking... it has just what you need. This was the 2nd time in 2024 my son and I stayed here. My son loves it here. The rooms are spacious with plenty on space for storing personal items. The mini fridge is a plus.
Stayed 6 nights in Nov 2024

4/10 Poor

Batool, Bonita

Traveled with family
Disliked: Amenities, property conditions & facilities
This property is totally neglected! Old towels with stains, ripped towels, shower heads old and don’t stay in its place, bar is not functioning at the pool. Empty mini bar at the room, old bedsheets. All other hotels have the same view and better pools for the same prices. Customer service at the lobby was bad. I advise to stay in another hotel.
Stayed 4 nights in Dec 2024

10/10 Excellent

Bianca

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice! I had an ocean front room and the view was amazing. Hotel was clean with very friendly staff. There’s a Starbucks in the lobby which was nice for my daily iced coffee fix. Breakfast buffet was good. Would definitely stay there again
Stayed 3 nights in Oct 2024

10/10 Excellent

octavio marino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach front property!
Stayed 7 nights in Nov 2024

6/10 Okay

Enedelia, San Jose

Traveled with family
Liked: Amenities
As soon I entry my room by the bathroom walking there where two dead outdoor roach. And the room was not clean the floor were dusty. The next day they cleaned and did a good job so it was good after that.it would be good before giving the room to have someone to check the room.pools clean nice ocean view.
Stayed 4 nights in Nov 2024