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Victoria Palms Inn & Suites

2.5 star property

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Photo gallery for Victoria Palms Inn & Suites

Ballroom
Outdoor pool
In-room safe, soundproofing, iron/ironing board, cribs/infant beds
Executive Room | In-room safe, soundproofing, iron/ironing board, cribs/infant beds
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Pet friendly
  • Laundry
  • Air conditioning
  • Housekeeping
$73
includes taxes & fees
Nov 1 - Nov 2

Explore the area

View in a map
600 Kingston Way, Donna, TX, 78537
  • Place, Valley Nature Center
    ‪4 min drive‬
  • Place, Knapp Medical Center
    ‪6 min drive‬
  • Place, Tierra Santa Golf Club
    ‪10 min drive‬
  • Airport, McAllen, TX (MFE-Miller Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, soundproofing, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(15 reviews)
  • 387 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, soundproofing, iron/ironing board, cribs/infant beds

Standard Room, 2 Double Beds

7.4 out of 10
Good
(9 reviews)
  • 387 sq ft
  • Park view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite

View from room

Standard Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 525 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

View from room

Deluxe Suite

  • 525 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Suite, 2 Double Beds

View from room

Standard Suite, 2 Double Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 5242 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 2 Double Beds with Sofa Bed

View from room

Deluxe Suite, 2 Double Beds with Sofa Bed

7.6 out of 10
Good
(7 reviews)
  • 5242 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Suite, 2 Double Beds with Sofa Bed

View from room

Standard Suite, 2 Double Beds with Sofa Bed

  • 5242 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Executive Room

View from room

Executive Room

  • 525 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Victoria Palms Inn & Suites

Donna hotel with restaurant
An outdoor pool, a restaurant, and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a hot tub, and coffee/tea in a common area.
Victoria Palms Inn & Suites offers 120 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Donna hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a snack bar/deli. A computer station is located on site and wireless Internet access is complimentary. Victoria Palms Inn & Suites features an outdoor pool and a hot tub. Event facilities measuring 1600 square feet (149 square meters) include a conference center. This Donna hotel also offers a terrace, barbecue grills, and a vending machine. Concierge services and wedding services can be provided. Onsite self parking is complimentary.

Victoria Palms Inn & Suites is a smoke-free property.

Victoria (Seasonal) - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Victoria (Seasonal)

Things to do

  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Computer station
  • Conference center (1,600 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 floor
  • 10 buildings
  • Ballroom
  • Banquet hall
  • Built in 1984
  • Mosquito nets
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from April 15 to November 15:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 85 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 18 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Victoria Palms
Victoria Palms Donna
Victoria Palms Inn
Victoria Palms Inn Donna
Victoria Palms Hotel
Victoria Palms Inn And Hotel Donna
Victoria Palms Hotel
Victoria Palms Inn & Suites Hotel
Victoria Palms Inn & Suites Donna
Victoria Palms Inn And Hotel Donna
Victoria Palms Inn & Suites Hotel Donna

Victoria Palms Inn & Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 509 out of 1001 reviews
Rating 8 - Good. 283 out of 1001 reviews
Rating 6 - Okay. 109 out of 1001 reviews
Rating 4 - Poor. 53 out of 1001 reviews
Rating 2 - Terrible. 47 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv didn’t work but it was still simple, comfy and clean
Stayed 1 night in Jun 2025

6/10 Okay

Harold

Liked: Staff & service
Disliked: Property conditions & facilities

Review

The furniture was old in the room. It was clean. Excellent breakfast
Stayed 1 night in Apr 2025

6/10 Okay

Andrew W, Skokie

Stayed 1 night in Jul 2025

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Chef is very friendly 100% recommended, but the breakfast needs to be improved by managment
Stayed 4 nights in Jun 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, property conditions & facilities
The staff were so friendly and helpful though out our stay! The property was clean, beds soft and breakfast and supper was yummy! My husband and I will definitely put Drury hotel on our list to visit!
Stayed 3 nights in Jul 2025

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property renovated and spacious and clean!
Stayed 1 night in Jul 2025

10/10 Excellent

luis albert

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Jun 2025

2/10 Terrible

MICHAEL F

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I got to the hotel a little early and asked if I can get a room. I was told NO with a Terrible Attitude, as if I asked something absurd and insane. I immediately left and did not stay there. Be warned the front desk attitude is HORRIBLE. I have run various businesses over 40 years and would immediately fire all involved. Rudest front desk I have ever experienced while traveling for business. Be warned.
Stayed 1 night in Jul 2024

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Television not functioning. No towels were ever changed out. Noisy neighbors outside all night with no security in sight. Key card not functioning. Room smelled of cigarettes and roaches. No hookups for cell phone charger.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jose

Stayed 2 nights in Jul 2025

10/10 Excellent

Sanjuanita

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Drucilla

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 5 nights in Jun 2025

10/10 Excellent

Traci

Stayed 1 night in Jun 2025

10/10 Excellent

April

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Victor negrete

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been going there almost every summer so my kids can use the pool I've always been satisfied
Stayed 1 night in Jun 2025

6/10 Okay

Andrew

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was good just did not get to enjoy the pool it was closed due to cleaning
Stayed 1 night in Jun 2025

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My famiky and I loved it. We will definitely be staying there again
Stayed 1 night in Jun 2025

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean rooms, very close to the pool. AC was great and cold. Very delicious breakfast. Staff were helpful and friendly. Pool needed a good cleaning but was nice and refreshing. Overall, very worth a stay for luxury and relaxation.
Stayed 1 night in May 2025

10/10 Excellent

William

Stayed 2 nights in Jun 2025

10/10 Excellent

Ismael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and calm
Stayed 1 night in Jun 2025

10/10 Excellent

Maribel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Corina

No hot breakfast Not like the photos when I made my reservation
Stayed 2 nights in May 2025

6/10 Okay

Heriberto

Liked: Cleanliness, property conditions & facilities
Staff and equipment are unreliable. The manager fixed my issue but made it clear that it was a favor and my fault. I called and told them that I was stuck at the airport and wouldn’t be able to check in until early morning. That I needed my room to change/shower for a wedding. They understood and said it was ok. Well until I got there. Then I didn’t have a room. It just happened that the manager was there and fixed it. I had prepaid for my rooms. I had called. But yes, it’s my fault, great help under a stressful situation where I’m exhausted and have a wedding ceremony in a couple hours. The hotel is old but ok for the valley. At least it was safe and clean.
Stayed 4 nights in May 2025

10/10 Excellent

Ismael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in May 2025