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Elaf Al Mashaer

5.0 star property

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Photo gallery for Elaf Al Mashaer

View from property
Minibar, in-room safe, free cribs/infant beds, free WiFi
View from property
Exterior
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking available
  • Free WiFi
  • 24/7 front desk
  • Laundry
  • Room service

Explore the area

Map
P.O Box 2623 Makkah Al Mukarramah, Makkah, Makkah Province, 24231
  • Great Mosque of Makkah
    ‪7 min walk‬
  • Abraj Al-Bait Towers
    ‪8 min walk‬
  • Kaaba
    ‪10 min walk‬

Room options

Twin Room People With Special Needs

  • Sleeps 4
  • 2 Twin Beds

Quad Room With One Extra Bed

  • Sleeps 4
  • 4 Twin Beds

Twin Room

  • Sleeps 4
  • 2 Twin Beds

Transient Single Room

  • Sleeps 1
  • 1 Double Bed

Triple Room

  • Sleeps 4
  • 3 Twin Beds

Double Room Queen

  • Sleeps 4
  • 1 Double Bed

Quad Partial Haram ViewWith One ExtraBed

  • Sleeps 4
  • 4 Twin Beds

Junior Suite

  • Sleeps 3
  • 3 Twin Beds

About this property

Elaf Al Mashaer

5-star hotel in Ajyad
This hotel features 2 restaurants, a snack bar/deli, and a coffee shop/cafe. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and a meeting room are onsite. Bathrooms are shared.
Elaf Al Mashaer offers 304 accommodations with minibars and safes. 40-inch LED televisions come with cable channels.

Guests have access to shared bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A computer station is located on site and wireless Internet access is complimentary. This 5-star property offers access to a business center and a meeting room. This Art Deco hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Elaf Al Mashaer has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Al Multazim - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner.
Al Maqam - This coffee shop specializes in Asian cuisine.
24-hour room service is available.

Languages

Arabic, English, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (SAR 150 per day)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: SAR 50 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Al Maqam
  • Al Multazim

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Accessibility

  • No elevator

More

  • 1 building
  • 16 floors
  • Art Deco architecture
  • Built in 2008
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • 8 shared bathrooms (in-room sinks)
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 4:00 AM
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between 1:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 50 per person
  • Self parking fee: SAR 150.00 per day
  • Late check-in fee for check-in between 1:00 PM and 6:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10006726

We should mention

This property does not have elevators
Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Mashaer
Elaf Al
Elaf Al Mashaer
Elaf Al Mashaer Hotel
Elaf Al Mashaer Hotel Mecca
Elaf Al Mashaer Mecca
Elaf Mashaer
Elaf Mashaer Hotel
Hotel Elaf Mashaer
Mashaer
Elaf Al Mashaer Hotel
Elaf Al Mashaer Makkah
Elaf Al Mashaer Hotel Makkah

Elaf Al Mashaer Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 65 out of 199 reviews
Rating 8 - Good. 51 out of 199 reviews
Rating 6 - Okay. 37 out of 199 reviews
Rating 4 - Poor. 18 out of 199 reviews
Rating 2 - Terrible. 28 out of 199 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

ATTIA

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for this experience

10/10 Excellent

Komal

Stayed 1 night in Jun 2024

10/10 Excellent

Nabeel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Khidasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

2/10 Terrible

Zein

Stayed 1 night in Apr 2024

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elaf is very close to Haram just 3-4 mins walk to baab Abdul Azeez (door no 1 Abdul azeez door) The hotel is a nice and clean hotel and was amazing for the price and location Food as usual good , and courtesies staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Mar 2024

6/10 Okay

Sheraz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very uncooperative and don’t want to help. Wold not recommend any one else
Stayed 1 night in Mar 2024

10/10 Excellent

Hanan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

asma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and awesome management 👍
Stayed 4 nights in Mar 2024

6/10 Okay

Sheraz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff don’t understand English, it’s ok but they have to let us know so we can use translation or ask someone to translate. They just shake the head ok and ok . That’s not acceptable
Stayed 2 nights in Mar 2024

10/10 Excellent

DANAH, san diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing customer service
Stayed 2 nights in Feb 2024

10/10 Excellent

Ume

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best to stay
Stayed 5 nights in Feb 2024

10/10 Excellent

Rehana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here while I was in Makkah performing Ummrah. All the staff were very kind and respectful. The haram is literally a 5 minute walk, and anything you want to eat and drink is a 5 minute walk in any direction. You can hear the adhan from the Haram at the hotel.
Stayed 5 nights in Feb 2024

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

Would not stay again

Good: location, very close to haram, just behind the clock tower Bad: ac in room wasnt working. Nobidy came to check after I complained. Room smelled like smoke Cheapest room doesnt get natural light as the window faces an internal dark space
Stayed 1 night in Mar 2024

10/10 Excellent

Ume

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024

10/10 Excellent

M H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Mohamad Ahmed Elarabi

Stayed 2 nights in Feb 2024

10/10 Excellent

Mahfuzur

Stayed 4 nights in Feb 2024

2/10 Terrible

Abass

Stayed 1 night in Feb 2024

6/10 Okay

hussam

Traveled with family
Liked: Cleanliness, staff & service
Bed is very hard to sleep on, overused bathroom.
Stayed 2 nights in Feb 2024

8/10 Good

ovais, Bettendorf

Stayed 2 nights in Feb 2024

10/10 Excellent

Farrukh

Stayed 2 nights in Feb 2024

4/10 Poor

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving our room was not ready when promised for check in..We waited over 1 hour in the lobby area. Room service cleaned my room one time in the 5 days I was there. We kept calling for towels, toilet paper, and other items. Front desk was not very friendly either. I give this place a very poor rating

8/10 Good

Layla

Traveled with group
Liked: Staff & service, amenities
The hotel is about 8 minutes walk from Harem close to Safwa mall The only thing is the bathroom needs refurbishment as it's a bit old and smelly but rooms are clean
Stayed 3 nights in Jan 2024