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Hilton Hotel & Convention Jabal Omar Makkah

5.0 star property

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Photo gallery for Hilton Hotel & Convention Jabal Omar Makkah

Exterior
Exterior
Exterior
Meeting facility
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Free WiFi
  • Housekeeping
  • Air conditioning

Explore the area

Map
Jabal Omar, Makkah, 21955
  • Great Mosque of Makkah
    ‪13 min walk‬
  • King Fahad Gate
    ‪13 min walk‬
  • Kaaba
    ‪18 min walk‬

Room options

View all photos for Room, 3 Twin Beds, Non Smoking

Minibar, in-room safe, desk, blackout drapes

Room, 3 Twin Beds, Non Smoking

  • 42 sq ft
  • City view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Minibar, in-room safe, desk, blackout drapes

Room, 1 Queen Bed, Non Smoking

  • 35 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 3 Twin Beds, Non Smoking, View

View from room

Deluxe Room, 3 Twin Beds, Non Smoking, View

  • 37 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, View

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds, Non Smoking, View

  • 35 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds, Non Smoking, View

Minibar, in-room safe, desk, blackout drapes

Executive Room, 2 Twin Beds, Non Smoking, View

  • 35 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, Multiple Beds, Non Smoking, View

Deluxe Room, Multiple Beds, Non Smoking | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, Multiple Beds, Non Smoking, View

  • 63 sq ft
  • Sleeps 5
  • 4 Twin Beds

View all photos for Room, 2 Twin Beds, Non Smoking

Minibar, in-room safe, desk, blackout drapes

Room, 2 Twin Beds, Non Smoking

  • 35 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

49-inch flat-screen TV with premium channels, TV, DVD player

Executive Suite, 1 King Bed, Non Smoking

  • 80 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 2 Twin Beds, Non Smoking

Minibar, in-room safe, desk, blackout drapes

Executive Suite, 2 Twin Beds, Non Smoking

  • 80 sq ft
  • Desert view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking, View

Minibar, in-room safe, desk, blackout drapes

Executive Suite, 1 King Bed, Non Smoking, View

  • 80 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 2 Twin Beds, Non Smoking, View

Executive Suite, 2 Twin Beds, Non Smoking | View from room

Executive Suite, 2 Twin Beds, Non Smoking, View

  • 80 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Royal Suite, 1 King Bed, Non Smoking (Haram View)

Royal Suite, 1 King Bed, Non Smoking (Haram View) | Minibar, in-room safe, desk, blackout drapes

Royal Suite, 1 King Bed, Non Smoking (Haram View)

  • 230 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 2 Twin Beds, Non Smoking (Amiri, Haram View)

Minibar, in-room safe, desk, blackout drapes

Suite, 2 Twin Beds, Non Smoking (Amiri, Haram View)

  • 180 sq ft
  • Sleeps 6
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Minibar, in-room safe, desk, blackout drapes

Room, 1 Queen Bed, Accessible, Non Smoking

  • 35 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 2 Bedrooms, Connecting Rooms

Minibar, in-room safe, desk, blackout drapes

Family Room, 2 Bedrooms, Connecting Rooms

  • Sleeps 5
  • 4 Twin Beds

View all photos for Triple Room

Minibar, in-room safe, desk, blackout drapes

Triple Room

  • Sleeps 4
  • 3 Twin Beds

View all photos for Deluxe Quadruple Room with Haram View

Minibar, in-room safe, desk, blackout drapes

Deluxe Quadruple Room with Haram View

  • Sleeps 5
  • 4 Twin Beds

View all photos for Executive King Suite With Haram View

Minibar, in-room safe, desk, blackout drapes

Executive King Suite With Haram View

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Triple Room with Haram View

Interior

Deluxe Triple Room with Haram View

  • Sleeps 3
  • 3 Twin Beds

View all photos for Queen Room

Minibar, in-room safe, desk, blackout drapes

Queen Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Accessible Queen Room

Interior

Accessible Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive King Suite

Interior

Executive King Suite

  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Doubletree by Hilton Jabal Omar Makkah

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, (806)
The price is $103
per night
$124 total
includes taxes & fees
May 8 - May 9
Doubletree by Hilton Jabal Omar Makkah

About this property

Hilton Hotel & Convention Jabal Omar Makkah

5-star Makkah hotel, connected to the convention center in Jabal Omar
Along with 3 restaurants, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Additionally, a 24-hour business center, a conference center, and a coffee shop/cafe are onsite.
Hilton Hotel & Convention Jabal Omar Makkah offers 764 air-conditioned accommodations with DVD players and minibars. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and hair dryers.

This Makkah hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 5-star property offers access to a 24-hour business center and meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 17760 square feet (1650 square meters) include a conference center. This luxury hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Hilton Hotel & Convention Jabal Omar Makkah is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Al Maeda - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Azure - Onsite fine-dining restaurant. Open daily.
Sahtein - This restaurant specializes in Mediterranean cuisine. Open daily.
24-hour room service is available.

Languages

Arabic, English, Hindi, Indonesian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (SAR 230 per day; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: SAR 80 to 250 for adults and SAR 40 to 125 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Al Maeda
  • Azure
  • Sahtein

Family friendly

  • Children's games
  • Children's toys
  • DVD player
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Conference center (17,760 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom

More

  • 19 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Sofa bed

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium channels
  • DVD player

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 80 to 250 for adults, and SAR 40 to 125 for children
  • Covered self parking fee: SAR 230 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10001038

We should mention

This property does not have elevators
Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Hilton Makkah Convention Hotel Mecca
Hilton Makkah Convention Mecca
Hilton Makkah Convention
Hilton Makkah Convention Hotel
Hilton Hotel convention Jabal Omar Makkah.
Hilton Hotel & Convention Jabal Omar Makkah Hotel
Hilton Hotel & Convention Jabal Omar Makkah Makkah
Hilton Hotel & Convention Jabal Omar Makkah Hotel Makkah

Hilton Hotel & Convention Jabal Omar Makkah Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 551 out of 853 reviews
Rating 8 - Good. 182 out of 853 reviews
Rating 6 - Okay. 55 out of 853 reviews
Rating 4 - Poor. 33 out of 853 reviews
Rating 2 - Terrible. 32 out of 853 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Imad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and kind stuff
Stayed 1 night in Jan 2025

2/10 Terrible

Abdul

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Our experience was not good. Staffs does not treat us well
Stayed 1 night in Jan 2025

10/10 Excellent

mirvat

Traveled with family and small children
Liked: Amenities
Excellent service Clean rooms Best buffet Housekeeping was excellent
Stayed 3 nights in Jan 2025

10/10 Excellent

Naureen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to masjid haram good for elderly love for ambience service staff and location on request they let us check out later due to zuhr prayer overall 10/10 experience
Stayed 4 nights in Jan 2025

10/10 Excellent

mubine yakub

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
GOOD EXPERIENCE AT ALL.. HAPPY FOR THAT'S
Stayed 5 nights in Jan 2025

10/10 Excellent

Syed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Asad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Abdus

Traveled with family
Liked: Cleanliness, property conditions & facilities

Very slow service

We had family of 3 they only gave two single beds we struggle to sleep sharing one single bed between to adults. When complained next morning they told us to come back in the afternoon. Then they changed the room and gave us a room with one queen size bed for 3 peopleto share, had to go and complain again and offered extra bed which didn't turn up until 3/4 hours later ater few requests so couldn't go to sleep waiting for them, it arrived very late at night. Next day the door didn't work so had to go to the reception few times before someone came to fix it. Very slow service.
Stayed 4 nights in Dec 2024

4/10 Poor

Farid

Stayed 5 nights in Jan 2025

10/10 Excellent

Hamed

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 2 nights in Jan 2025

10/10 Excellent

Omar

Stayed 2 nights in Dec 2024

10/10 Excellent

Alsheimma

Liked: Cleanliness
Stayed 2 nights in Jan 2025

2/10 Terrible

Amjad

Stayed 2 nights in Dec 2024

6/10 Okay

Mostafa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Everything was good, just the food options in the buffet was limited
Stayed 1 night in Dec 2024

10/10 Excellent

Romena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property that is very well maintained and has very helpful staff. Located just a two-minute walk from Masjid Al Haram and near a mall with lots of food and shopping options. The hotel is quite safe and has a wide range of facilities. The bathroom was very clean and the room was beautiful with a view of Masjid Al Haram. It is also very well known among local taxi drivers, as long as you mention the Hilton Convention. Overall, I would highly recommend this hotel for those completing umrah or visiting Makkah.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mohammed

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for all things related to Umrah with a big family. Booked two adjoining rooms which ended up being a corner suite overlooking haram, amazing! One bad room service experience took a star off, he literally dropped the food off, took our money, and expected me to set up thier table and take the food out of their fridge myself.
Stayed 4 nights in Jan 2025

10/10 Excellent

Naeem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Aleena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and so close to Masjid Al Haram! The only downside is getting a taxi to the area as they close down all the streets near the Haram. Otherwise we had a pleasant stay at the hotel and only 5 min walk to the Masjid
Stayed 2 nights in Nov 2024

10/10 Excellent

Juned

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Nasimbek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with excellent service, excellent breakfast buffet, and close to new section of masjid.
Stayed 2 nights in Jan 2025

10/10 Excellent

Aarif

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place for umrah- we enjoyed staying here. Nice breakfast.
Stayed 4 nights in Dec 2024

10/10 Excellent

Forhan

Stayed 3 nights in Dec 2024

4/10 Poor

Rizwana

Traveled with family
Disliked: Staff & service, room comfort

Terrible unprofessional reception staff

The moment I checked in I had nothing but problems specially with the room and staff behaviour. Nothing was explained during check in. Had a reservation for 2 nights for 4 guests (1 aduly and 3 children) which I had to pay at hotel. I was checked in by a woman called Dema who only charged me for one night without telling me so the following day my room card stopped working which took me over 30mins to get sorted, terrible rude and unprofessional behaviour from Fatemah and Dema at reception who were blatantly talking about me to my face, laughing in Arabic as she knew I couldn’t understand. A complaint was lodged with the hotel manager. We also had our room changed 3 times due ro various problems, from shower leaking and flooding the bathroom to not enough beds as per my booking. Breakfast was ok. I would not recommend this hotel due to the terrible reception staff, the behaviour really ruined our umrah experience and we couldn’t wait to leave. Get a hotel closer to the haram esp after completing umrah as we had to get a taxi back to the hotel which took 45mins due to the gridlocked traffic. They don’t have a shuttle or buggy to the haram like other hotels so it’s not worth the price to stay here. I will never stay here again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Samiah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Non
Stayed 2 nights in Dec 2024