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Infinity Hotel Makkah

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Infinity Hotel Makkah

Lobby
Minibar, in-room safe, desk, free WiFi
Standard Quadruple Room | Minibar, in-room safe, desk, free WiFi
Lobby
Lobby sitting area

Reviews

7.8 out of 10

Good

Popular amenities

  • Parking included
  • Parking available
  • Gym
  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

Map
Ajyad Street, next to Reea Baksh Tunnel, Makkah, Makkah Province, 21995
  • Great Mosque of Makkah
    12 min walk
  • Abraj Al-Bait Towers
    13 min walk
  • Well of Zamzam
    14 min walk

Room options

View all photos for Deluxe Suite, City View

Deluxe Suite, City View | Minibar, in-room safe, desk, free WiFi

Deluxe Suite, City View

  • 710 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Twin Room, City View

Standard Twin Room, City View | Minibar, in-room safe, desk, free WiFi

Standard Twin Room, City View

  • 280 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Basic Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, City View

Minibar, in-room safe, desk, free WiFi

Standard Room, City View

  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, City View

Family Room, City View | Minibar, in-room safe, desk, free WiFi

Family Room, City View

  • 560 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | Minibar, in-room safe, desk, free WiFi

Standard Quadruple Room

  • 323 sq ft
  • Sleeps 5
  • 4 Twin Beds

Similar properties

Exterior

voco Makkah, an IHG Hotel

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.5 out of 5, Wonderful, (169)
The price is $61
per night
$74 total
includes taxes & fees
Dec 12 - Dec 13
voco Makkah, an IHG Hotel

About this property

Infinity Hotel Makkah

5-star hotel in Ajyad
3 restaurants, a fitness center, and a coffee shop/cafe are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, 24-hour room service, a business center, and concierge services are onsite.
Infinity Hotel Makkah offers 810 accommodations with minibars and safes. Televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Wireless Internet access is complimentary. A business center is on site at this 5-star property. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This luxury hotel also offers a fitness center, multilingual staff, and gift shops/newsstands. Onsite self parking and valet parking are complimentary.

Infinity Hotel Makkah is a smoke-free property.

All Day Dinning - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Turkish - This restaurant specializes in Turkish cuisine and serves dinner only.
Asian Restaurant - This restaurant specializes in Asian cuisine and serves dinner only.
24-hour room service is available.

Languages

Arabic, English, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • All Day Dinning
  • Asian Restaurant
  • Turkish

Things to do

  • Gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business center

Accessibility

  • Elevator

More

  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 2 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between August 15 and September 30.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 100.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: SAR 250 per vehicle (one way)
  • Rollaway bed fee: SAR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Couples wishing to share a room must provide proof of marriage
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Infinity Hotel Makkah
Infinity Makkah
Infinity Hotel Makkah Mecca
Infinity Makkah Mecca
Infinity Hotel Makkah Hotel
Infinity Hotel Makkah Makkah
Infinity Hotel Makkah Hotel Makkah

Infinity Hotel Makkah Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 53 out of 131 reviews" "
Rating 8 - Good. 40 out of 131 reviews" "
Rating 6 - Okay. 18 out of 131 reviews" "
Rating 4 - Poor. 6 out of 131 reviews" "
Rating 2 - Terrible. 14 out of 131 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Asadullah

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying in this hotel and I had better experience than the last time.
Stayed 23 nights in Jun 2022

10/10 Excellent

Asadullah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is about 10 minutes walk to the Haram. The hotel also offers free parking for guests which is very good. I will stay in this hotel again and recommend it to others.
Stayed 1 night in Jun 2022

10/10 Excellent

Abdel rehim

Liked: Cleanliness, staff & service, amenities
Is ok
Stayed 1 night in May 2022

10/10 Excellent

Aneela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

4/10 Poor

Ayman, Jeddah

Traveled with group
Disliked: Staff & service
Too much crowded and limited number of staffs to handle. Doors keys have too much issues with most of guests so you've to keep going up and down many times with crowds again.
Stayed 1 night in Apr 2022

10/10 Excellent

mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay during the holy month. Staff were very friendly. Clean rooms. Although rate is higher than expected and breakfast buffet was very basic for a 5-star hotel.
Stayed 1 night in Apr 2022

8/10 Good

mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Possible early check-in, reception staff and the food
Stayed 1 night in Apr 2022

6/10 Okay

USAMA

Stayed 1 night in Apr 2022

8/10 Good

Ayman

Liked: Cleanliness, property conditions & facilities
Was good enough Reception man was very helpful
Stayed 1 night in Mar 2022

8/10 Good

Hilal

Cost is commensurate with the service
In general the price is commensurate with the nature of the hotel. Reception services are very limited and do not go beyond the provision of the room. The restaurant for the breakfast is poor, quality of food not good, and the overt environment is not encouraging. Elevators are slow and not sufficient.
Stayed 2 nights in Mar 2022

8/10 Good

Youssef

Stayed 1 night in Mar 2022

2/10 Terrible

Muhammad

Stayed 5 nights in Jan 2022

8/10 Good

Ahmad

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

6/10 Okay

hamid

Liked: Cleanliness, staff & service, room comfort
I booked the king size bed.when I got there they give us 2 twin size bed then I have to go and ask them to change to king size.the front desk didn’t speak English so it was so hard to make him understand
Stayed 3 nights in Feb 2020

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is a nice hotel. Good position and amenities. Clean and well serviced. Rooms are spacious and plenty of tea/coffee. Food is also very good. However. During our stay there was a fire and the hotel was evacuated. This wasn’t the hotels fault, but their attitudes, service and people skills were absolutely shocking. Very rude, uncaring and no inclination at all as to the stress and position of hundreds of guests left stranded in a foreign country. All they were concerned about was dodging refunds and getting the situation sorted in their favour for as cheap as possible. Staff had no clue what they were doing and the management were all hiding in back rooms avoiding the situation. I shudder to think what would have happened if the fire had been during the night because the management procedures were shambolic.
Stayed 3 nights in Jan 2020

2/10 Terrible

Nidhal

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Hard time at Infinity Hotel
It was the hardest experience we have ever had. Since we arrived, the reception wasn't warm, we spent more than 1.5 hours running between the booking office and the reception counter because of the wrong booking information, in order to get family rooms. Then after reaching the rooms, one was acceptable for us but the 2nd was below expectations, as no sofa , no bad for a 3rd member of a family. The 1st night I slept on the floor. On Friday afternoon, the hotel caught fire and the Civil Defense intervened to save the situation, thanks for God, there were no human casualties. We spent the rest of the day, outside the hotel. Then after sunset the civil defense give his report and ordered to evacuate the hotel to save human lives and avoid any risk of a new fire. Hajj and Umrah Committee started evacuating the hotel guests to other hotels, where still having vacancies، even they downgraded to 3 & 4 Star hotels in order to find them a place to sleep for that night As it was high season, most of the hotels were fully booked and many guests spent their night sleeping in the lobbies. We slept badly , waiting for the sunrise to prepare ourselves to return to our city Riyadh. Morning we praied
The hotel when caught fire
Room 1101 without furniture except the king bed, as described in your website
Stayed 2 nights in Jan 2020

6/10 Okay

Ahmad

Traveled with family
Generally good
1) I booked two non-smoking Deluxe suits, one for 2 adults and the other for 3 adults and one child. Both suits should have one king bed and accommodation for the third adult and one child in the second suit. Howevrr, when we artived we were given one king size suit and the other was smoknig suit with 3 single (twin beds) which can barely accommodate one adult each. When we asked about the child, we were told that he does not count. And since they have no child cotte, if we wanted to have a bed for the cild we would have to pay 60 SAR for each night, that is 180 SAR for the 3 nights, which we ended dping because no we you can accommodate anything more than one adult on the provided beds. 2) The AC in the room on 7th floor makes very loud noice when it turns on. 3) There is no routine house keeping, you need to ask for it 4) The breakfast is good. Had a lot of varieties of food. 5) The Haram is at least 10 minutes away, the Kaba takes a lot more time to reach depending on the congestion. Going from Haram to the hotel is uphill walk and can be a challenge if you are older. 6) There is shopping and restaurants around the hotels. 7) The staff are generally helpful.
Stayed 3 nights in Dec 2019

10/10 Excellent

feizal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Good Hotel. Service 10th floor exceptional. Restaurant good. Must provide shuttle bus cause return way steep for old age. AC hard sometimes.
Stayed 4 nights in Dec 2019

10/10 Excellent

Ali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2019

10/10 Excellent

osman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

6/10 Okay

Martin william

Stayed 1 night in Dec 2019

8/10 Good

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable
Stayed 1 night in Dec 2019

10/10 Excellent

Ayub, New Jersey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance to Haram.. good location and friendly staffs
Stayed 7 nights in May 2019

8/10 Good

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Mohammed nour

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel is very near haram very clean and the staffs are very polite not sure why people leave negative feedback on our stay we have stayed over 17 nights thru the busiest time of ramadhan every day anything we needed they given us thank you again as sadly not available for last 10 days hopefully next year we will book for thr hole month
Stayed 17 nights in May 2019